New Reviewer

So far so good

I do like both your software and support, but I think you can greatly improve the approval rate of your software, and cut down on support needed, by putting question marks throughout the software, when someone puts their pointer over the question mark, either a float, or popup tells the user, whether admin or a member, what that section does, and how to use it. Then everyone would be able to easily familiarize themselves with the software; which in turn, means happy customers. At the very least their should be two downloadable pdf's (one for admin, one for members) with screenshots throughout explaining how to use the software. Just my opinion, but your clients don't want to have to keep turning to support every time they are trying to do something, anymore than I'm sure you guys like spending your time answering support questions. Provide one or the other that I've described above, and I guarantee your testimonials will go through the roof, and you will have all kinds of clients becoming affiliates as well. Sincerely, Brian M. Ellsworth Date A Prepper Preparing for life, love, & liberty!
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ID
#1105613 Review #1105613 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Good software

I will just kind of write some talking points but in no order of importance. 1-my overall impression so far is I am happy for making the purchase. it was a package deal and was the closest thing I could find to what I wanted and still be out of the box software. It allows us customer to try a date site and have all the functions in place to start. 2- The in house hosting also makes it easy and if I want I can host elsewhere. 3- I have been open only a month and have over 300 members already and they are chatting each other. 4- A critisism is the template [urban] is limited in functionality and needs alot of modifications and i was not that happy when every answer seems to be {go to freelance.com]...I feel most customers who buy this product are not webmasters or capable of the technical things a site needs so the owners of chameleon should be offering a much more extensive in house team of programmers to offer their assistiance rather than dish us off to freelancer and I have been having a very difficult time with frelancers who promise the stars and deliver very little. An example is one of the templates offers a better registration process that forces a picture to be uploaded but the urban template does not offer it. Its kind of frustrating because there are features on other templates I like but overall I don't like the template in general and urban was the best choice. The registration process in urban is way to simplistic and does not enforce a pic so many of my members create a profile without a pic which is something I dont like. The other issue in registration is once you create a profile you are sent directly to your profile and many members forget to click the email to confirm and then they are blocked from logging in., if they are lucky and I say Hi they say their account is blocked but it blocked because they never opened the confirmation email. The registration should enforce a picture as well as force the user to fill out the "About me" part and the "I want to meet" part, then be forced to confirm their account before logging in. 5- if you go with their hosting and you need to hire a 3rd party programmer you never want him to have access except for the time he needs it and this is usually done buy giving him access in Cpanel and creating permissions or changing password and then changing it back after he is done. I was in shock when I needed to change my password for a programmer and was told I cant change my password. Its not even believable to think in this year of 2015 that its impossible to change passwords. How can we hire a 3rd party programmer and use the in house hosting at the same time? 6- Sometimes I get a good response when I issue a ticket and its resolved but many times the answer is so short and the directions to the answer are almost reduced to a 4 word sentence that literally means nothing. This equates to poor customer service and yes, sometimes the answers are fast and accurate but many times the answer is terrible. 7 I would have given 4 stars but the lack of programming assistance and some of the atrocious answers from the help desk keep it to 3. In closing.....would I tell a friend to buy this or tell him to not buy it? I still feel its a good deal and yes I would recommend this product to a person who wants to try a date site.
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ID
#1105611 Review #1105611 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer

Ripped off by ChameleonSocial and Websplosion