Elaine V Adn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4888580 
Report Review
Reply as Company

They refuse to return my money.

1.5
Chairish - They refuse to return my money.
I purchased a vintage coffee table online from the website of Chairish, Inc. This coffee table, advertised as possibly having small defects or signs of age and unaltered, had two huge cracks/breaks across the entire table. The cracks/breaks were poorly glued and two braces were hammered into the underside to keep the table in one piece. Also, an unknown substance was applied over the original finish in an attempt to hide the cracks/breaks in the table. This substance melted in the heat during shipping and adhered to the shipping materials. When the shipping materials were removed, pieces of the finish were pulled off. The table was sticky, congealed and gunky. I contacted Chairish regarding these issues. In its response, Chairish requested photos, which I emailed within 24 hours. However, there has been no resolution. Chairish is demanding that I store this defective table until they find a shipper (open ended date, meaning no date) and states it will return my money once the item is picked up (again no date). They could send UPS or FedEx tomorrow to pick it up.
View full review
Loss:
$862
Cons:
  • Refuse to return money for fraudulent and deceptive items

Preferred solution: Full refund

User's recommendation: Run, don't walk, away from Chairish.

Comment
Helpful
Carla M Pmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4429373 
Report Review
Reply as Company

Cannot log into my account (for over three weeks)

1.5
I have contacted Chairish by phone and email support to no avail. The problem is on the websites end. They deleted my name in the upper right hand corner where I logged in and it has sign in but won't accept my email or password. Changed password at least 15 times and nothing works. I told them that they need to save my info then delete my account and re-do. I can't think of anything else but have done everything on my end. Please help me I have listings, a sale, and more to sell.
View full review
Pros:
  • People are nice
Cons:
  • People cannot seem to fix the problem

Preferred solution: The problem fixed!!!

Comment
Helpful
Anita G Sth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4393580 
Report Review
Reply as Company

Horrendous experience trying to get funds for items sold.

1.0