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Resolved: Return policy is bogus

Update by user May 15, 2018

Using an out-dated computer OS

Update by user May 15, 2018

- Update: I finally figured out to use a Windows 7 computer. Problem solved concerning their website functionality. The retrun / replacement process took several weeks, but the size shoe I needed was finally delivered.

Original review posted by user Apr 13, 2018
This company has created a return policy that is obviously fraudulent. They march you through the steps to create a return label, but the online form fails just before the label is created. They first claim the fault lies with you and your computer/browser, then finally admit they are having technical difficulties. After two months of waiting for them to fix these supposed technical difficulties I have given up. I am stuck with a very expensive pair of shoes that don't fit me. Did I receive the product I ordered? Yes. Do they honor their return policy? No. I have really tried to work out a solution, but they seem more and more like scammers every time customer service replies. This bicycle shop gives all bicycle vendors a bad name.
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Resolved
ID
#1232836 Review #1232836 is a subjective opinion of poster.
Pros
  • Speed i received my product
Cons
  • Inability to return my item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund

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