Anonymous
map-marker Madison, Indiana

Customer service/pickkup

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We requested a load pickup on 7/27 and as of 8/1 no one has arrived to pickup the load. I called customer service and was put on hold and then back to the main menu.

I did talk to someone who was rude and told me they were checking and would get back to me.

I normally wouldn't write a review but this happens every time we contact CH Robinson! I sincerely wish our customer would use someone other that CH Robinson!

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User's recommendation: DON'T WASTE YOUR TIME!

Rafael D Kls

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Verified Reviewer

About a load

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No after hours customer service. Service is only 9 to 5 type of office hours and that's it now after hours a week and phone number to contact anyone.

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Preferred solution: Customers need people to ask their phone number what time of the day or day of the week?

User's recommendation: Run away from these people

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