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CG Fry and Son

CG Fry and Son

www.cgfry.co.uk
What is your customer experience with CG Fry and Son?

CG Fry and Son Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

CG Fry and Son has a 1.9 star rating from 1 review with consumers mostly dissatisfied and a 100% unfavorable distribution; the price level is reported as medium. Customers cite problems with customer service and the exchange, refund and cancellation policy.

Positive Feedback

No positive details provided in the available review; no warranty or guarantee was offered for the product discussed.

Negative Feedback / Risk Areas

  • Reports of poor handling of CG Fry and Son reviews and CG Fry and Son customer complaints about service responsiveness.
  • Claims of premature failure of a solid wooden door and lack of a clear guarantee or warranty.
  • Concerns over refunds and exchange processes and unclear cancellation policy.

Key Takeaways for Future Customers

  • Check warranty terms and ask about guarantee length before purchase.
  • Document issues promptly and confirm refund or exchange policy in writing.
  • Consider researching other door suppliers and compare customer service records.
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Richard B Kwi

Inferior Quality Doors

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AI Highlights
  • - Door warped in four years and needs replacement.
  • - No guarantee; weather blamed by supplier and builder; doors last about 30 years; NHBC does not cover.

A solid wooden door requires replacement after only four years through warping. Supplier(Taunton Joinery) to the builder (C G Fry & Son) have cited weather conditions likely to have caused movement.

Both parties provide no length of guarantee, although research shows solid wood doors should last 30 years. NHBC have no cover on doors.

Reason of review:
Warranty issue
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