CFSB Kentucky
CFSB Kentucky Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CFSB Kentucky reviews show a 1.4 star rating from 1 review with overall negative sentiment; consumers report dissatisfaction with reliability, website is valued but customer service and price level are concerns.
Positive Feedback
Reviewers note the website is the most valued aspect and some account features are available online.
Negative Feedback / Risk Areas
- Reports of unauthorized charges and poor dispute handling reflect CFSB Kentucky customer complaints about customer service.
- Bill pay errors and misdirected payments caused lost funds and billing confusion.
- Customers report difficulty obtaining refunds and feeling blamed by staff.
Key Takeaways for Future Customers
- Check CFSB Kentucky reviews before opening accounts and monitor transactions closely.
- Be cautious with bill pay and expect potential delays on refunds.
- Consider alternatives if reliable dispute resolution and customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CFSB Kentucky reviews show a 1.4 star rating from 1 review with overall negative sentiment; consumers report dissatisfaction with reliability, website is valued but customer service and price level are concerns.
Positive Feedback
Reviewers note the website is the most valued aspect and some account features are available online.
Negative Feedback / Risk Areas
- Reports of unauthorized charges and poor dispute handling reflect CFSB Kentucky customer complaints about customer service.
- Bill pay errors and misdirected payments caused lost funds and billing confusion.
- Customers report difficulty obtaining refunds and feeling blamed by staff.
Key Takeaways for Future Customers
- Check CFSB Kentucky reviews before opening accounts and monitor transactions closely.
- Be cautious with bill pay and expect potential delays on refunds.
- Consider alternatives if reliable dispute resolution and customer service are priorities.
Turn one complaint into a collective action
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Verified Reviewer |
Murray, Kentucky
Unauthorized charges on account they won't do anything.
- - Debit card stolen; unauthorized charges appeared.
- - We reported theft within 24 hours, but the bank says we waited too long and $1,259 was lost.
CFSB hasn't contacted us, but ATT presidents office did. We still have not made too much progress yet.
AT&T told us what the thief has bought and are sending papers to us for the ID theft, we are too fill out. Still waiting for money and for them to arrest the thief.
Debit card was stolen, we have unauthorized charges on our account. They said we waited to long to report the card stolen, we did, less than 24 hours we reported it.
My husband only uses it a couple times a month, so we didn't know until the charges showed up. They said we should know where our card is at all times and keep our eyes on it. We did, it was in his truck where he keeps it. They also let one of the transactions go through after the card was cancelled, their reply was it must have been used 2 to 3 days prior, so that's why it posted after card was cancelled.
I used their bill pay, and put Murray Bank they sent it to Murray Pest control.
They told me I had to call Murray Pest control to have them cancel payment (they already refused it) but the bank CFSB said they couldn't call them. CFSB used Wex company to send payment. Pest control refused payment but the bank said they called WEX and WEX doesn't have the money back yet. and they told me I have to call pest control back again.
Pest control refused the payment so they don't even have it. So again, bank won't give my money back. I have banked with other banks for 38 years never had a bank blame me for anything and the other banks have always took care of the problem for me.
Money loss of $1259, and I need to make mortgage payment.
CFSB lies and is lazy. I will be taking my business else where!
- Wont take the blame for their mistakes they will blame you
Preferred solution: Full refund
User's recommendation: Find another bank, CFSB tells you lies and is lazy
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