CeX Australia
CeX Australia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CeX Australia has 1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend CeX Australia to a friend or colleague.
- Rating Distribution
Pros: 0 pros right now a few cons, No pros.
Cons: Bad product, Bad support, False advertising.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CeX Australia has 1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend CeX Australia to a friend or colleague.
- Rating Distribution
Pros: 0 pros right now a few cons, No pros.
Cons: Bad product, Bad support, False advertising.Recent recommendations regarding this business are as follows: "Don't buy or sell to these guys", "Receipt should clearly say 2 days refund policy", "I won't my money back asp", "GO ELSWHERE for your products", "Buy be aware".
Most users ask CeX Australia for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top CeX Australia Reviews
"About a tablet I bought online"
I put a tablet online from cex company. It was 32 pounds out of my bank and I didn't realise I sent it to Scotland and I went to the store. It said it will...
"Account on hold"
They locked my account and made impossible for me to get my money. Out. I provided identification and verification then they want more and more. And after you...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Haven't received my money
I sold my iPad last night and was meant to immediately receive $270. I still haven't received it.
You guys are an absolute joke! Where is my money?
It was meant to be instant. Where is my money?
Preferred solution: Full refund
User's recommendation: Don't buy or sell to these guys
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Headphone in disgusting condition
The headphones are ripped in the earpiece and are filthy. This is false advertising. I would like a refund.
- No pros
- False advertising
Preferred solution: Full refund
Sydney, New South Wales
Failed to send correct purchase item, blaming courier for missing part
Customer support number simply directs to online CS offering, then hangs up.
Online message based support system runs at a maximum of one exchange per 24 hours cycle ( excluding weekends).
Demands are made for proof of issue before any further enquiry will be addressed.
'Investigations' are undertaken (48hrs min.) with relevant stores before any further communication.
It's as passive/aggressive a system as you could ever hope to design.
It's a really simple enquiry I'm chasing, why did I buy a camera and only receive a lens?
Have reason to suspect that items that aren't actually in stock are being advertised to establish upsell and/or cross sell opportunities.
Brisbane, Queensland
Damaged voucher
My children washed my wallet and my voucher witch had $60 something dollars on it was destroyed. I went in to store to be told they can not trace vouchers.
Yet you take all our details when we trade or buy or use a voucher in store this is ridiculous and I will be taking it further. All I wanted to do was use my voucher to get christmas presents for my children and now they will have to go with out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norwich, Norfolk
About a tablet I bought online
I put a tablet online from cex company. It was 32 pounds out of my bank and I didn't realise I sent it to Scotland and I went to the store.
It said it will take 3 to 3 to 2 working days you get your money back. I had no money back in my bank at all I am not happy about that.order number is 1723**** £32.00 on Card
User's recommendation: I won't my money back asp
Sydney, New South Wales
Refund policy
My dad bought ps5 for $700 gift for someone else but when he checked with the guy.. he already received ps5 from someone else then to get the refund I took my dad to the store this morning at 9.30 am they refused to give us a refund because its past 2 days. I told the manager he got it on Friday afternoon n there has been a change of mind they didnt care
User's recommendation: Receipt should clearly say 2 days refund policy
Advertisements deceiving and do not deliver the advertised product
Advertisement shown is misleading as you do not get the product shown. On the advertisement there is no mention of color or options or even a "picture shown is representation only" message, so you're expecting a BLACK mouse, but PINK was delivered!!!.
Then to top it off, they expect me to pay for the return delivery. On the email discussion, a joke of a comment was made that "The title is the only true description of the item you would receive" - so nothing about the page is correct except the title.
*****Shocking to deal with*****
CEX, PARAMATTA, NSW, AUSTRALIA
- Misleading advertising
- Wrong product delivered
- Not accepting return delivery fee for wrong product
Preferred solution: Deliver product or service ordered
User's recommendation: GO ELSWHERE for your products
Sydney, New South Wales
Differences between items classified as A and B
I have questions about the differences between A and B grade on items. Such as two of the items below:
Sony WH-1000XM5 Wireless Noise-Canceling Over-Ear Headphones -
Black, B
Sony WH-1000XM5 Wireless Noise-Canceling Over-Ear Headphones -
Black, A
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Selling IPhone 13
I wanna see how much I will get to sell my iPhone 13 in the colour pink no damage apart from a dint one the right corner.
Preferred solution: Full refund
Sydney, New South Wales
No response from CEX
BE AWARE THIS COULD HAPPEN TO YOU!
Placed the order online for a IPOD 7th Generation IPOD. I emailed CEX Head Office requesting tracking number, Warranty and cable.
Email received advising the tracking when it was dispatched, and another email advising that a 32GB IPOD + Lightening USB Cable will be delivered.
Received item yesterday 1st November 2023, But no Cable.
Emailed CEX still no reply. Is this a usual response when something goes wrong! They are very quick to respond when you make an enquiry about a product that you are going to buy.
But NO RESPONSE WHEN ITEMS ARE MISSING.
CEX Conditions: As the item was classified as good the product will only arrive in without a box, but all assessors and unit will arrive.
This is a very bad service overall, the individual CEX stores don't supply a contact number etc.
You must think if I return the item for a full refund - I may not see the money or the unit again. So be aware!
From: CeX customerservice @***.com
Date: Mon, 30 Oct 2023, 17:50
Subject: Re: Delivery Buyer
To:
Hi Col
Thanks for your reply.
I can confirm that the iPod will be covered under the 24-month warranty and will come with a Lightning to USB Cable.
I hope this information helps and if there is anything else we can help you with please let me know.
Regards,
Jishan.
Customer Care Associate.
User's recommendation: Buy be aware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Information
i dropped of my ps5 after a few days from purchase and they said they would call me in 20 mins, its now several hrs later and still no response ? whats happening , customer service is nil
- 0 pros right now a few cons
Preferred solution: service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Account on hold
They locked my account and made impossible for me to get my money. Out.
I provided identification and verification then they want more and more. And after you jump through all these
- Bad support
- Poor time management
- Bad product
Preferred solution: Full refund
User's recommendation: High fees , rude staff . Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update on phone
I had sent an yellow iPhone 11 that had a broken right screen and havent gotten any updates on it at all
Preferred solution: Full refund
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Hey I am trying to sell my Apple iPad 9th Gen...
Hey I am trying to sell my Apple iPad 9th Gen (260*) ***GB silver, unlocked B it’s not allowing me to put my ID information to finalise paperwork
Not at all happy with service in Blacktown store
I just bought the complete series of the Sopranos, as I thought. Instead of series 6 in the box, it has repeated series 4 !
So I have series 1,2,3,4,4 (in series 6 box) 5. Not happy !! Now I have to go back to Blacktown store and without question I want a refund.
Waste of my time and petrol and energy. Definitely not at all happy with the service.
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