Anonymous
map-marker Sydney, New South Wales

Differences between items classified as A and B

I have questions about the differences between A and B grade on items. Such as two of the items below: Sony WH-1000XM5 Wireless Noise-Canceling Over-Ear Headphones - Black, B Sony WH-1000XM5 Wireless Noise-Canceling Over-Ear Headphones - Black, A
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Jareli Kky

Advertisements deceiving and do not deliver the advertised product

CeX Australia - Advertisements deceiving and do not deliver the advertised product
Advertisement shown is misleading as you do not get the product shown. On the advertisement there is no mention of color or options or even a "picture shown is representation only" message, so you're expecting a BLACK mouse, but PINK was delivered!!!. Then to top it off, they expect me to pay for the return delivery. On the email discussion, a joke of a comment was made that "The title is the only true description of the item you would receive" - so nothing about the page is correct except the title. *****Shocking to deal with***** CEX, PARAMATTA, NSW, AUSTRALIA
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Loss:
$28
Cons:
  • Wrong product delivered
  • Not accepting return delivery fee for wrong product
  • Misleading advertising

Preferred solution: Deliver product or service ordered

User's recommendation: GO ELSWHERE for your products

Kayley M Znw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Selling IPhone 13

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CeX Australia - Selling IPhone 13
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I wanna see how much I will get to sell my iPhone 13 in the colour pink no damage apart from a dint one the right corner.
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Preferred solution: Full refund

Anonymous
map-marker Sydney, New South Wales

No response from CEX

BE AWARE THIS COULD HAPPEN TO YOU!

Placed the order online for a IPOD 7th Generation IPOD. I emailed CEX Head Office requesting tracking number, Warranty and cable.

Email received advising the tracking when it was dispatched, and another email advising that a 32GB IPOD + Lightening USB Cable will be delivered.

Received item yesterday 1st November 2023, But no Cable.

Emailed CEX still no reply. Is this a usual response when something goes wrong! They are very quick to respond when you make an enquiry about a product that you are going to buy.

But NO RESPONSE WHEN ITEMS ARE MISSING.

CEX Conditions: As the item was classified as good the product will only arrive in without a box, but all assessors and unit will arrive.

This is a very bad service overall, the individual CEX stores don't supply a contact number etc.

You must think if I return the item for a full refund - I may not see the money or the unit again. So be aware!

From: CeX customerservice @***.com

Date: Mon, 30 Oct 2023, 17:50

Subject: Re: Delivery Buyer

To:

Hi Col

Thanks for your reply.

I can confirm that the iPod will be covered under the 24-month warranty and will come with a Lightning to USB Cable.

I hope this information helps and if there is anything else we can help you with please let me know.

Regards,

Jishan.

Customer Care Associate.

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User's recommendation: Buy be aware

brad s Qem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Information

i dropped of my ps5 after a few days from purchase and they said they would call me in 20 mins, its now several hrs later and still no response ? whats happening , customer service is nil
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Pros:
  • 0 pros right now a few cons

Preferred solution: service

Jeremy M Hgo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Account on hold

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They locked my account and made impossible for me to get my money. Out. I provided identification and verification then they want more and more. And after you jump through all these
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Loss:
$45
Cons:
  • Bad product
  • Bad support
  • Poor time management

Preferred solution: Full refund

User's recommendation: High fees , rude staff . Go somewhere else

Skye D Doj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update on phone

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I had sent an yellow iPhone 11 that had a broken right screen and havent gotten any updates on it at all
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Preferred solution: Full refund

Lindley Xsn

Hey I am trying to sell my Apple iPad 9th Gen...

Hey I am trying to sell my Apple iPad 9th Gen (260*) ***GB silver, unlocked B it’s not allowing me to put my ID information to finalise paperwork
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Glennis A Tms

Not at all happy with service in Blacktown store

I just bought the complete series of the Sopranos, as I thought. Instead of series 6 in the box, it has repeated series 4 ! So I have series 1,2,3,4,4 (in series 6 box) 5. Not happy !! Now I have to go back to Blacktown store and without question I want a refund. Waste of my time and petrol and energy. Definitely not at all happy with the service.
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Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

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