Submit ›
or
1.4 Based on 60 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Fast delivery and great service 2
    • Not close to what i read online- great service 1
    • On time delivery 1
  • Customers don't like
    • Poor customer service 13
    • Customer service 12
    • Lies and more lies 8
Advanced
search
loading...
More Less

Order tv thru Costco. Ceva scheduled deliver but forgot to put on truck. They offered no special delivery for their mix up. Very poor customer service. Costco should part ways with Ceva and get a delivery service more reliable

Add comment

I ordered a TV thru a home shopping network, shipped to CEVA on 2/1. I waited patiently trying to track this item with the number provided. Everyday nothing. Was unable to track this. Finally on 2/6 I called HSN whom provided me with the phone number to CEVA. I spoke with Sheila whom was very nice, however she couldn't find the package either. She put in a tracking ticket. She stated to call back within 24 hours if I did not receive a call. Of... Read more

Was this review helpful? 0 0

Computer "shipped" but stayed in El Paso for 3 days. Why does it just sit there? Why not process the shipment rather than letting it just sit in El Paso. Why not ship I right out? No shipping updates while the Dell computer just sits in El Paso. I kept looking for movement and looked for it to leave El Paso but it just stayed there without any update appearing. Why does the Dell jus sit in El Pasonand not make progress to be delivered. Doesn't... Read more

Was this review helpful? 0 0

Waited all day (8am-8pm) for rug delivery. You guessed it - Nobody showed up and nobody even called me. Called customer service. They set up a new date. 8am to 8pm again. I asked for a tighter time window. They said I could call THEIR warehouse myself and get a better estimate. I told them it's THEIR company and THEY should call THEIR warehouse and get back to me. Nope, that's not how they do things at CEVA. I asked them to have a warehouse... Read more

Was this review helpful? 0 0

I ordered a generator from Amazon with a delivery date of January 10th. Delivery did not happen. I called Ceva and they stated they could not set up a delivery time / date because Amazon did not provide them with my telephone number. I gave them my number and was told someone would call me that day with a delivery window....You guessed it, I did not receive a call. I am escalating this back to Amazon customer service, hopefully they can get this... Read more

Was this review helpful? 0 0

First item Kayak was scheduled to be delivered on Tuesday no one showed up, I called Milwaukee branch and was told it was rescheduled for Friday when they showed up it was in a enterprise truck it was beat to ***. refused it. Reshipped the 2nd Kayak again was suppose to scheduled for delivery today 1/3 I called to confirm no they are telling me they can't deliver till Monday the 9th dock is only 3 hours away I got explaination I wanted to know... Read more

Was this review helpful? 0 0

I ordered a treadmill on Amazon Prime December 12 as a Christmas gift. It was expected to arrive December 19. It was at their warehouse since the 14th of December. I called on December 23rd to be told that I had to set up a delivery appointment with them and it would not arrive for Christmas. They told me they had the wrong phone number, however according to the account that I placed the order through, it is the correct number. They said it... Read more

Was this review helpful? 0 0

This is about one of your drivers, I encountered this morning around 1120 AM on I -10 and the 202 on-ramp. There is a line of traffic exiting onto the 202 ramp from the I-10 eastbound, one of your drivers in a tractor, no trailer, just tractor, suddenly decides he wants to go onto the 202 ramp also from the I-10! Everyone had to slam on their brakes, if not for quick thinking and watching carefully , we all would have been in a major pileup! No... Read more

Was this review helpful? 0 0

Ordered a $4000 Vizio 75" TV from Costco on November 24th. Then receive a "Heart-stopping" email with a tracking # that goes to the Ceva Logistics tracking page! I had dealt with this miserable excuse for a company before, and after days of stress and headaches, had to go to their distribution center and pick up my package. So now, even though their own tracking page indicates that my $4000 TV was picked up by them on Nov. 27th, there is... Read more

Was this review helpful? 1 0

Extremely slow at updating tracking information and keeps on delaying delivery. Costco made the worst choice on delivery service.

Add comment

Had an experience with Ceva Logistics?

Did not find what you were looking for?
 
×
You are reading about Ceva Logistics.
Filing a new complaint about
×