Susan B Jzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dieppe, New Brunswick

Ben the owner is a complete fraud . very dishonest business practices

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Ben the owner is a complete fraud . very dishonest business practices. Please stay away from any business owned by ben clements

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Loss:
$800

Preferred solution: i do not ever want to deal with ben clements again

2 comments
Timmothy Oct

This is a past employee that got caught for stealing our company credit card.

Guest
reply icon Replying to comment of Timmothy Oct

the only theft committed is the fraudster ben clements of moncton new brunswick canada . he is a complete fraud and liar .

he is always scheming new ways to rip people off in his cleaning business . i know first hand

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Susan B Jzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very dishonest owner . very corrupt

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if a man could be a skank , ben clements would be it . don't trust any business associated with this thief

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Loss:
$1000
Cons:
  • Fraud

Preferred solution: Full refund

MADOLYN D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

THEY DAMAGED AND LOST THOUSANDS OD DOLLARS WORTH OF CLOTHES.

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Updated by user Oct 07, 2023

I’ve still gotten no where with this company

Updated by user Oct 07, 2023

Filed complaint with Attorney General

Updated by user Oct 07, 2023

Their claiming it’s in review

Updated by user Sep 24, 2023

ICANTGETANYWHERE

Original review Sep 24, 2023

PITS BEEN OVER 3 MONTHS AND IM STILL WAITTING ON THEM TO RETURN MY BELONGINGS. WHAT HAS BEEN BROUGHT BACK WAS SO DAMAGED ITS UNWEARABLE..

THEY SAID THEY HAD SPECIALISTS TO CLEAN LEATHER AND FUR, NO THEY DONT. THE SHRANK LETTER SLACKS AND SKIRTS. THEY MELTED ANYTHING WITH A LOGO. SEQUINS WERE MISSING .

NAME BRAND LEATHER PURSES WERE RUINED. I CANT GET ANYONEE TO CALL ME AND NO ONE IS EVER THERE TO TALK TO. WHAT HAVE PEOPLE DONE TO GET RESTITUTIONFROM THIS COMPANY. THE INSIDES OF SHOES WERE ALL WRINKLED UP WITH LININGS COMING OUT.

THEY ARE A DISGRACE TO PEOPLE THAT NEED HELP. IM CONTACTING THE PROSECUTING ATTORNEY AND IM NOT STOPPING TILL SOMEONE LISTENS

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Loss:
$10000

Preferred solution: Full refund

User's recommendation: PLEASE DONT LET THEM IN YOUR HOME\

1 comment
Guest

It is closer to 15000 worth of clothes lost and damaged

Quirino Vum

CRDN Complaint - My Personal Experience

My response to my Attorney General filed complaint -

I am in possession of numerous emails trying to contact them about my items. My adjuster, Tonya Hewitt ( 501-227-****/ hewitt.tonya@***.com ) had repeatedly called and emailed them as well.

With their lack of response, I started inquiring had they already cashed the checks, without my signature or consent (I sent an email to them March 5, 2023 to their accounting department (Nancy) in response to their request for me to endorse the checks that I DO NOT give my consent or approval to do so. They did anyway and did not even inform me. They have cashed over $83,000 worth of money for a job I have not even seen, inspected or approved.

I was told by Poppie, Danielle and Lisa that they would email me the process if I receive items and they are not to my satisfactory (stained, damaged, missing, etc) on how to resolve or credit back these items... Chris is stating now "we will work with you" what does that mean ???

They have NOT been working with me all this time.

I contacted another CRDN office in another state they told me that there is a standard process and she is not sure why this particular office is not sharing it with me.

Over a month ago... I called their corporate phone number left a message... no response. I went to their corporate website and left a message...

no response.

CRDN billed my insurance company for basement items they were instructed not to take. They are not part of any contract or Scope of Work. I asked them to remove these items from their billing and refund the money to my insurance company. I also checked some other review websites and found this is a common practice that they take items they are not supposed to and over bill.

Please see attached document with reviews.

CRDN says my husband and son gave them direction to take basement items. I dont have a son. I have one 35year old daughter who lives in Aalborg, Denmark with her husband and twin grandsons for the past 12 years. I dont have a son.

My husband has NEVER engaged with them or the insurance company regarding this fire. My husband is 64 years old and not in good health. In addition, their contract is with me to only take any instruction from that I clearly and the CRDN rep that came out NOT to take the basement items. It is NOT on the scope of work or any contract of items to take therefore contractually they must refund the money they received for those items.

CRDN repeatedly over months told me they were trying to locate my pool table.

My husband called around town, since there are only a few pool table dealers, and found the pool table and picked a felt. Once the pool table company replaced the felt they called me and told me they were mailing a bill to CRDN because they had not heard from them. Once CRDN got the bill is when they became aware where it was. CRDN stated the pool table was cleaned and stored.

You cannot clean smoke damaged felt/cloth on a pool table it must be replaced.

CRDN has not billed my insurance company an additional $13,121.62. The insurance company sent me the check to pay them with both my name and CRDN name on it to avoid them from continuing just cash checks and take money to endorse to them when they return my items. They have already cashed over $83,000 worth of checks. Initial delivery is scheduled for 9/13/2023.

I do expect them to keep this delivery date per their contract paragraph (b). below stating an email from my adjuster of payment to be made by a certain date.

CRDN offered me delivery of 1 room at a time by Danielle and Lisa so I could inspect and check my items and not be overwhelmed by an over 2,000 sqft items being delivered all at one time. It took about 3 weeks for them to pack them up I dont expect to receive them all at 1 time ???

A burglary occurred at my home, it was not forced entry, the police that responded to investigate said they obviously entered with the key out of the lockbox. There were no other contractors with access to the house but CRDN staff.

There were ALOT of items taken. Personal checks, in which one was cashed through an account at ARVEST. Another attempt was made to cash an additional check but the bank caught it and managed to get a copy of the persons license and make a copy for the Detective Evans of the Little Rock Police Department. A warrant is active for this person.

I am concerned about the business practices of this company in servicing the public and how they bill and interact with insurance companies.

We live in a time where the largest population of Americans are the elderly that do not always have the resources, wherewithal or energy to deal with this type of mistreatment. We as citizens have encountered more natural disasters, nationwide/worldwide, and citizens are thrown in an instant position to try and navigate the restoration of their homes and lives while trying to maintain work, our health, contractors, and everyday responsibilities. Then having to fight with companies like this who come and take your personal precious items and property and bill whatever they want without even showing you a bill and getting full payment before you even finish a job and cash checks on your behalf when instructed not too.

It is my prayer that the Attorney Generals office will investigate this matter and in turn CRDN will reimburse my insurance company for the basement items they took that were not impacted by the fire...they were in the basement under the house ! And change/improve their business practices that seem to take advantage of the misfortune of families that have endured and survived a tragedy.

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Preferred solution: Portion of money refunded to my insurance company Apology Improve their business practices

User's recommendation: Do NOT hire this company

Audrey R Gcu
map-marker Dallas, Texas

Poor Experience

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If I could rate a review lower than 1, I would. We had a house fire (kitchen was destroyed, but the rest of the home had smoke damage).

My husband has hundreds of collectors cars- 57 Chevy Bel Air. I am talking $5,000-$10,000 worth of Hot Wheels and model cars. My husband can tell

you where he bought/found each car and how much he paid for them. They were displayed in a sealed glass china cabinet during the fire, so they only had a little bit of soot on them.

Our insurance paid to have them shipped out of state to CRDN to professionally clean them. The cars are destroyed. Now theyre like kids toy cars that youd find dumped into a bin at a garage sale for $0.50 each. Whatever chemical they used to clean them scratched off the paint and removed all of the chrome from the cars.

The cars are also missing tires, wheels, bumpers, and headlights. We are also missing some cars.

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Cons:
  • Destroy your items

Preferred solution: Apology

User's recommendation: Clean things yourself

Anica Qwn
map-marker Stony Point, New York

Fire in my condo in 2005

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Insurance company mandated I use certified restoration dry cleaning. They destroyed my clothes they lost clothes elastic was dried out stitching was dried out and things fell apart.

Why should I have to pay somebody or why should somebody be paid to destroy my clothes. I had expensive suits and so ties they're thousands of dollars in damage that this company caused the fire was in the building next door it just jumped on the roof and I thought it was just a dry cleaning like any other. Imagine putting on your underwear and hearing the elastic crack. Imagine putting on Armani slacks and they fall apart.

Imagine your socks no longer having elastic because it's all dried out.

Avoid this outfit at all costs. Avoid this company do not let them touch your stuff

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User's recommendation: Avoid this company do not let them touch your clothes

terry B Nso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dieppe, Moncton, New Brunswick

Had an oil spill May. 2018, CRDN in Moncton cleaned up!!!

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Boy did CRDN ever clean up on our claim!!! They were paid 21,000 dollars plus and returned someone elses clothes and electronics to us.

They got to keep my fur jacket, an oil skin outback full length coat, and many more valuables!! What a rip off and there is one big bully responsible for ripping us off! The owner.

Ben Clements wont return my son his teddy bear he received when he was born. This is how low down CRDN Textiles in Moncton deals with customer items!!!!!!!!!!!

View full review
Loss:
$2
Reason of review:
unreturned and damaged textiles.

Preferred solution: Let the company propose a solution

3 comments
Ms T Ggz

Same situation here after a fire the location damaged 5,000 worth of items and lost some of them which were handmade irreplaceable heirlooms and then refused to pay the value after putting holes in my rugs and even gave me back someone elses underwear! Disgisting awful service and I sincerely hope they burn in ***

Guest
reply icon Replying to comment of Ms T Ggz

What was the final resolution?

Amy Marie S
reply icon Replying to comment of Guest-2397042

After many heated conversations i escalated to the president of the insurance agency and was given partial compensation only after telling them Id be pursuing legal action. Never got my missing items.

At that point I was just too exhausted to keep fighting dealing with the fire aftermath. Ruined everything they took, like all they did was toss it all in a big industrial washing machine. I could have done that!

Im sure the insurance guy got a kickback for his recommendation which should be illegal. Lesson learned, I guess.

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Anonymous
map-marker Addison, Texas

Certified Restoration Drycleaning Network - Crdn Textiles Dallas Texas Review from Addison, Texas

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Ms Jones complaint against so called cleaning company CRDN textiles they ripped us off thousands of dollars of personal belongings some of my items still had store tickets hadn't been worn and this ripoff company located in Dallas tx will never ever get my business and I suggest if you have farmers insurance agents when they recommend these people maybe the agent is in on it oh by the way we contacted them CRDN got a reply after 3 month they claimed they would look into it and they never responded again they are CROOKS and associated with farmers insurance agents cause their the ones that recommended that thieving *** company that's right farmers insurance agents probably knew we wouldn't get all our stuff back if you take stuff to clean you are supposed to bring all the stuff you took. ***!!!!!

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Reason of review:
Problems with payment

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