Certified Moving and Storage Reviews
6K CLAIMED LOSSES
1 TOTAL REVIEW
Rick Dufton of Certified Moving and Storage is Negligent and Unprofessional!
Mr. Rick Dufton, the company's owner, did not follow our moving instructions at pick-up. He did not offer us other types of liability insurance. He only gave us the minimum protection of 60 cents per pound. He also used our toliet twice, left the seat up and did not flush, both times. Multiple items of furniture were significantly damaged or destroyed. He has not utilized his arbitration process, thirty days after the move. No third party arbitrator has come to assess the damages. The movers did not arrive with tools at delivery. Therefore, they were unable to assemble our furniture, and they did not return for more than a week later to rectify this matter. Our daughter had to sleep on the floor! Mr. Rick Dufton's excuse for this problem is that his movers are under a lot of stress and were tired. Poor service, unprofessional, negligent, dismissive and poor choice for a mover. Highly unreccommended!
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