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Rick Dufton of Certified Moving and Storage is Negligent and Unprofessional!

Mr. Rick Dufton, the company's owner, did not follow our moving instructions at pick-up. He did not offer us other types of liability insurance. He only gave us the minimum protection of 60 cents per pound. He also used our toliet twice, left the seat up and did not flush, both times. Multiple items of furniture were significantly damaged or destroyed. He has not utilized his arbitration process, thirty days after the move. No third party arbitrator has come to assess the damages. The movers did not arrive with tools at delivery. Therefore, they were unable to assemble our furniture, and they did not return for more than a week later to rectify this matter. Our daughter had to sleep on the floor! Mr. Rick Dufton's excuse for this problem is that his movers are under a lot of stress and were tired. Poor service, unprofessional, negligent, dismissive and poor choice for a mover. Highly unreccommended!
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1 comment
#648873

The claim above is BOGUS this claim was solved for $200,they were trying to get FREE move,this was 2 women,one introduced the other as her husband,I really don't care,she signed for .60 cents per lb valuation,DOT also looked at complaint and were satisfied with my settlement,I my insurance company also sent over representative to look at DAMAGE,they finally cashed check for $200,BUT are trying to ruin my reputation,have 47 years in moving industry,can provide over 300 references

ID
#135996 Review #135996 is a subjective opinion of poster.
Location
Savannah, Georgia
Loss
$6000

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