Ray B Tqo

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Verified Reviewer
| map-marker Enterprise, Alabama

Terrible service and price guarantee

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Made an appointment for 8am did not get Motorhome in the shop until 3pm. Went to make appointment 1 week prior for preventative maintenance,filter oil change and lubrications. Was given a price for all filter and oil change and lub was $329.00 plus tax. We were told that they had to get the filters on the day we arrived. We were thinking that the filter were already there. After spending 8 hour waiting for them to finish,they said my bill was $492.00,I remind them I was quoted $329.00 plus tax,the bill I figured would be around $350.00 or so. We were told the air filter was not included in the quote we were give. They said the $492.00 was the bill ,if I did not want the air filter they would take it out,but would have to charge me labor,for putting it in but would deduct the price of the air filter $50.00. The manager Jason and I could not come to an arrangement,after I explained the quote we received,he was sorry about the misscomnnication but would not stand by his quote. We are very disappointed with Jasons attitude toward his customers,that he was not willing to make some adjustments for the sake of goodwill. We did pay the bill,but will never return to this company nor recommend it to any of our camping friends,or anyone else.
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Preferred solution: Let the company propose a solution

User's recommendation: Stay away unless you would like to hang around and pay more than what you were quoted

1 comment
Eliott Pnx

Air Filters are not included in any oil change service, they are an as needed additional part.

Catrell Ece

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Verified Reviewer
| map-marker Sarasota, Florida

Overcharge for practicing, they do guess work!

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My husband began having trouble with his straight truck in the area of this company on a Friday evening. He was able to drive the truck to Certified Fleet in Sarasota Fl. He was told that the truck would be up and ready in a couple of hours. The issue he was told was a valve Andy it would be @ $850 to fix. He agreed just so he could get back rolling and head back home. After replacing the valve, my husband rode with the mechanic to test drive the truck. The truck began shaking worse than it was prior to bringing it in. Ok, they then notified my husband it would take longer to fix. He left to catch a flight home in hopes hearing the truck is fixed Monday. We received emails back to back stating the truck problem was found, but the fees began going up quickly,each call or email. By the time we gave up, our bill was $5260. Yes, they made us pay every penny for their guess work that they claimed was a true diagnostic. These people play the guessing game and prey on those in need of service, especially those out of town. They wanted us to pay $8300 to keep going, but we refused and where they stopped at was roughly $5600 so they thought dropping it to $5200 was a big help....no! They shouldn’t have charged for the valve and other maintenance that they claimed was gonna fix the problem. Never ever pay for guess work! They lie and over charge. We have a history of dealing with honest mechanics and those that do not charge for what’s not fixed. Horrible just horrible!!!!
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Reason of review:
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Preferred solution: Refund suggested problem fees

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