New Reviewer

Horrible

Certapro of Clifton was horrible. Frank the owner knows nothing about painting. He sent 2 guys that did not know what they were doing. Did not tape anything splattered everywhere.. paint all over my door knobs.. No sanding was done.. Attention of detail well... there is none. I have to have someone else come in and fix a lot of things.. 3200.00 .. got ripped off. Stay away from this ***
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ID
#1484856 Review #1484856 is a subjective opinion of poster.
Location
Clifton, New Jersey
New Reviewer

Exposed my family to ASBESTOS!

ASBESTOS! They covered my entire home in asbestos. I hired them to remove popcorn ceiling. Contract was for 3.5 days of work. It took them 6. They damaged our HVAC system because they didn't cover the vents and intake. They told us we could return home, it was completely covered in a thick coating of dust. My floors, carpet, furniture, everything! We immediately called and sent emails to the manager, owner and the corporate office. This was on a Sunday. They scheduled a walk through on Wednesday 4 days later. I started cleaning because we all suffer from allergies and my husband is asthmatic and we can't live in that environment. Little did I know, all that vacuuming and cleaning was making the situation worse by disturbing the asbestos fibers. When Carlos, Rick and Dan came to inspect our house on Wednesday both RIck and Carlos tried to defend the horrible work and damage to the walls. We heard everything from its the paint on your walls to we aren't cleaner's, even though our contact states they will clean up after themselves and satisfaction guaranteed. I kicked Carlos and Rick out of our home. Luckily I had already received cleaning bids. They all quoted between 200-400 dollars an hour and wanted a copy of the asbestos testing performed by certapro. When I told Dan this he admitted to not having the testing done. WHAT!!! We demanded he take a sample from the debris left behind and have it tested. We didn't hear anything from him after that. I reached out to the corporate office and heard nothing. We decided to pack the kids up and leave. The next morning 5 days after the project ended, I contacted corporate again wanting to know what was going on and when would we know if our house was contaminated. I was rudely referred to the independently owned franchisee and Dan, with no regard for my families safety. My husband received a call from Jeff, the owner, finally. Jeff wanted to assure us that he has never had a home test positive for asbestos. So he knew he was supposed to have it tested! He also never asked where we were staying or if we were ok. 12pm we received the call from Dan. Our home tested positive for asbestos. My family. My children. My animals all exposed to asbestos. My children played and rolled around on that floor. We slept in beds and they hugged their stuffed animals that were coated in poison. We've now had to call in an asbestos abatement team that has had to dispose of all porous objects. Furniture, carpets, beds, those beloved teddy bears, baby blankets and my wedding dress. The abatement crew had to cause more damage in order to rid the house of this toxin. The only phone call we received regarding this from Certapro was from Dan saying that he didn't believe they were responsible for replacing these things. If you love your family, animals, home and value your health stay away from this company. They didn't even have their painter wearing a mask or protective gear. They don't care about their employees and they definitely don't care about you.
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ID
#1468827 Review #1468827 is a subjective opinion of poster.
Service
Certa Propainters House Painting
Reason of review
Bad quality

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