Cerritos Dodge Chrysler Jeep Reviews
Cerritos Dodge Chrysler Jeep Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cerritos Dodge Chrysler Jeep has a 2.3 star rating based on 1 customer review with 100% unfavorable feedback. Reviewers value location and product diversity but report dissatisfaction with customer service and discounts. Price level rated medium. Cerritos Dodge Chrysler Jeep reviews mention customer complaints about billing and lease fees.
Key Takeaways for Future Customers
- Confirm lease termination and over-mileage handling in writing before signing.
- Expect follow-up calls; verify special offers and repeat customer incentives.
Negative Feedback / Risk Areas
- Bait-and-switch sales tactics and unresolved lease billing.
- Poor customer service response when disputing charges.
Positive Feedback
Location and range of products are highlighted as strengths.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cerritos Dodge Chrysler Jeep has a 2.3 star rating based on 1 customer review with 100% unfavorable feedback. Reviewers value location and product diversity but report dissatisfaction with customer service and discounts. Price level rated medium. Cerritos Dodge Chrysler Jeep reviews mention customer complaints about billing and lease fees.
Key Takeaways for Future Customers
- Confirm lease termination and over-mileage handling in writing before signing.
- Expect follow-up calls; verify special offers and repeat customer incentives.
Negative Feedback / Risk Areas
- Bait-and-switch sales tactics and unresolved lease billing.
- Poor customer service response when disputing charges.
Positive Feedback
Location and range of products are highlighted as strengths.
Cerritos, California
Deceived, and taken advantage of.
- - This was our second lease; they promised a deal.
- - They said over-mileage would be wiped or rolled into next lease, but we were billed.
This was *** our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling and emailing us for a second lease. They assured us that they would get us an amazing deal. We only had 2 months left on our current lease and were led to believe that the remaining 2 months was not an issue and that they would get us into a new lease with no early termination fees. Why else would they be so anxious to get us in with 2 months left right? We figured we would give them another chance.
We made it very clear that we had extensive over-mileage on our vehicle and that we were thinking of purchasing it instead of turning it in. They insisted that it wouldn't be a problem and that they would use incentives by Jeep and repeat customer incentives to get rid of all that.
We made it very clear before we went into the dealership and again while at the dealership that it was a stipulation of the deal that our over-mileage costs be wiped out or worked into the next lease. We were led to believe that this was the case all through the negotiations. Instead they did a bait and switch.
Instead of getting the deal we thought we were getting we got a bill in the mail from Chrysler Financial not only for the over-mileage but for the early termination of the lease and associated fees.
When we tried to remedy these issues with the sales team that worked the deal with us (Trent Hoffman, Russ Collins and Kevin Knutsen) at the dealership we were blown-off and given the run-around.
I hate leaving a dealership only to feel like I've been deceived, and taken advantage of.
Preferred solution: Price reduction
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation