Cernucci

Dear Cernucci Customer Support Team,

I hope this email finds you well.

I appreciate your prompt response and the initiation of an investigation into the delivery delay for my order with reference number ORDER #859296. However, it has now been 17 days since the original complaint on February 25, 2024, and I am still awaiting any updates on the whereabouts of my parcel.

Given the prolonged delay and the fact that the product is yet to be delivered, I find myself in a situation where I can no longer wait patiently.

Moreover, during this time, I have realized that the size of the 12MM ICED CUBAN LINK CHAIN, 16" is not suitable for my needs. Unfortunately, as the product has not been delivered, I am unable to initiate a refund through the standard process.

Considering these circumstances, I kindly request your immediate attention to the following:

Refund Initiation: Due to the prolonged delay and the incorrect size of the product, I would like to initiate a refund. Please guide me on the steps to proceed with this, as I am unable to do so through the standard channels.

Update on Investigation: I understand that the investigation into the delivery delay may still be ongoing.

However, given the circumstances, I would appreciate any available information or interim updates regarding the investigation's progress.

I understand that unforeseen circumstances can contribute to delays, and I appreciate your efforts in resolving this matter.

However, the extended duration and lack of updates have compelled me to seek a resolution at the earliest convenience.

Thank you for your understanding and assistance in this matter. I look forward to your prompt response and a swift resolution to this issue.

Best regards,