Anonymous
map-marker Kirkland, Washington

Cannot access message

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The woman I spoke to was very nice considering how unhappy I am with your Cerner Health. She tried patiently to help me access the message.

I have tried over the last two years to read these messages. Each time has been an exercise in futility. It refuses to accept my email address and each new password that was created.

Please do not send me anymore messages. I am done with Cerner Health.

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User's recommendation: If you can get in, great. If not, then delete the message because you will never get in.

Christine S Yth

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Extremely poor custoner service

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I haven't used the Southwest General Hospital Patient Portal in some time, I couldn't remember password, I reset it according to their instructions but they ask security questions which I set up YEARS ago and don't remember answer to.I have tried to call the help line for three days and the wait is unbearable, I work and cannot stay on hold forever. There is no email option where you can email them and ask for a call back, I have NEVER experienced such poor customer service!

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Preferred solution: Call me to solve my problem,k 216-570-3492

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