Cerner
Cerner Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cerner has a 3.0 star rating from 2 reviews and neutral overall sentiment. Recent recommendations note inconsistent access: "If you can get in, great. If not, then delete the message." Cerner reviews mention value in Discounts and Special Offers and Website, while price level is medium.
Key Takeaways for Future Customers
- Expect mixed experiences when reading Cerner messages and using the patient portal.
- Customer support response times can be long; plan for hold times when contacting help.
- Users find value in discounts and the website interface.
Negative Feedback / Risk Areas
- Repeated access failures with email and password resets causing customer complaints.
- Poor customer service and long hold times; no reliable callback or email support reported.
- Reliability of services and product diversity are noted as concerns.
Positive Feedback
Some users report satisfactory responses and appreciation for discounts and the website experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cerner has a 3.0 star rating from 2 reviews and neutral overall sentiment. Recent recommendations note inconsistent access: "If you can get in, great. If not, then delete the message." Cerner reviews mention value in Discounts and Special Offers and Website, while price level is medium.
Key Takeaways for Future Customers
- Expect mixed experiences when reading Cerner messages and using the patient portal.
- Customer support response times can be long; plan for hold times when contacting help.
- Users find value in discounts and the website interface.
Negative Feedback / Risk Areas
- Repeated access failures with email and password resets causing customer complaints.
- Poor customer service and long hold times; no reliable callback or email support reported.
- Reliability of services and product diversity are noted as concerns.
Positive Feedback
Some users report satisfactory responses and appreciation for discounts and the website experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Excellent response
Very satisfactory. It wasn't a compla8nt at all. Actually I was just looking for more info about the company.
Kirkland, Washington
Cannot access message
- - Staff was kind, but I spent two years unable to read Cerner messages as the system won't accept my email or passwords, and I don't want more messages.
The woman I spoke to was very nice considering how unhappy I am with your Cerner Health. She tried patiently to help me access the message.
I have tried over the last two years to read these messages. Each time has been an exercise in futility. It refuses to accept my email address and each new password that was created.
Please do not send me anymore messages. I am done with Cerner Health.
User's recommendation: If you can get in, great. If not, then delete the message because you will never get in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterExtremely poor custoner service
- - Password reset requires security questions set years ago that I can't recall.
- - There is a long hold time on the help line and no email callback option.
I haven't used the Southwest General Hospital Patient Portal in some time, I couldn't remember password, I reset it according to their instructions but they ask security questions which I set up YEARS ago and don't remember answer to.I have tried to call the help line for three days and the wait is unbearable, I work and cannot stay on hold forever. There is no email option where you can email them and ask for a call back, I have NEVER experienced such poor customer service!
Preferred solution: Call me to solve my problem,k 216-570-3492
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