Christine S Yth

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Extremely poor custoner service

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I haven't used the Southwest General Hospital Patient Portal in some time, I couldn't remember password, I reset it according to their instructions but they ask security questions which I set up YEARS ago and don't remember answer to.I have tried to call the help line for three days and the wait is unbearable, I work and cannot stay on hold forever. There is no email option where you can email them and ask for a call back, I have NEVER experienced such poor customer service!
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Preferred solution: Call me to solve my problem,k 216-570-3492

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