Cerebral
Cerebral Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cerebral has a 1.7 star rating based on 6 customer reviews and consumers are mostly dissatisfied; reviews repeatedly cite billing, refunds, and poor customer service.
Key Takeaways for Future Customers
- Expect recurring subscription and billing disputes and check charges promptly when reading Cerebral reviews.
- Many ask for refunds after unexpected charges and cancelled memberships, so document cancellations.
- Responses to insurance and prescription issues are inconsistent; verify coverage with your provider.
Negative Feedback / Risk Areas
- Widespread Cerebral customer complaints about unauthorized charges and difficulty obtaining refunds.
- Poor customer service responsiveness; users report unanswered calls and automated, unhelpful emails.
- Problems with subscriptions, membership cancellations, and billing leading to stress and interrupted prescriptions.
Positive Feedback
Some users praise individual therapists as nonjudgmental and helpful, and the platform is noted as a convenient online company.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cerebral has a 1.7 star rating based on 6 customer reviews and consumers are mostly dissatisfied; reviews repeatedly cite billing, refunds, and poor customer service.
Key Takeaways for Future Customers
- Expect recurring subscription and billing disputes and check charges promptly when reading Cerebral reviews.
- Many ask for refunds after unexpected charges and cancelled memberships, so document cancellations.
- Responses to insurance and prescription issues are inconsistent; verify coverage with your provider.
Negative Feedback / Risk Areas
- Widespread Cerebral customer complaints about unauthorized charges and difficulty obtaining refunds.
- Poor customer service responsiveness; users report unanswered calls and automated, unhelpful emails.
- Problems with subscriptions, membership cancellations, and billing leading to stress and interrupted prescriptions.
Positive Feedback
Some users praise individual therapists as nonjudgmental and helpful, and the platform is noted as a convenient online company.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Want to change time of appointment
Nothing bad happened. How i wound up being a pissed customer I have no idea.
Ruthann London is great.
I had to postpone my appointment today due to extenuating circumstances. Janice
- Good online company
- Communication
Preferred solution: Nothing. Just wanted to send a message to them
User's recommendation: Great therapist! I love that she is nonjudgmental.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey cause more stress than they relieve
- - Emails repeatedly say they don't accept my insurance, then they do.
- - An automated reply system prevents responding about medication and insurance.
Where do I begin? Dozens of fake emails a month that say they dont accept my insurance, just to find out they do.
So then they get me on medication I need, then say AGAIN they dont take my insurance. But how do they tell me? An automated email you cant respond to.
If they are to take mental health seriously, this cannot happen. This is more harm than good.
So without warning you all of a sudden do not accept one of the USs largest insurance providers, how do I get my depression medication? I guess I dont, and since youre not humans - you dont care.
Bravo. Thanks for turning mental health in to a another *** Silicon Valley thieving tech company.
Preferred solution: Fix the problem. If you do this, it’s on you to coordinate to make sure someone does not lose their medication. What you do is dangerous and should be unlawful.
User's recommendation: Work with a local doctor. They sell convenience. It’s a lie.
Richmond, Virginia
Do you need one???
Never received a call back. If you are having mental challenges under no circumstances use Cerebral they will leaving hanging you'll be on your own. If they don't recall calls guess what...
User's recommendation: NEVER EVER
Charging my card for absolutely nothing. Stealing money from me
Taking money for absolutely no services. Stealing my money.
I never signed up for anything. I have to close my account
- Everything thiefs
Preferred solution: Full refund
User's recommendation: Stay away. Fraudulent
Seattle, Washington
No copy no contact
- - There is no human to answer the phone at this medical site.
- - They did not renew my prescription and won't respond to calls or emails.
Its ridiculous theres not even a human to answer the phone at this supposed medical site. I paid them so much money and they stopped renewing my Prescription for some thing I cannot go off-line without winning. They left me hanging and wont answer the phone and are not responding to my emails its a very disappointing.
User's recommendation: Don’t do it
Need answer to questions
over charged. charged more than the subscription said.
highly disappointed
helped for two months and that was it and had them over 8 month
Preferred solution: Full refund
User's recommendation: Don't mess with that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Requesting another number or a new request to verify my ID on IDME.com.
- - Please help verify my identity.
Please inform me on another number or send another request to verify my Id in IDME.com
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Please
help verify my identity
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou are chargeing me yet i dont use you
I canceled this same day ... I have not used your services yet you charged me !
This is terrible 
. Please refund my card and cancel delete me out of you system
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused Cancellation and Refund
- - I asked to cancel due to cost.
- - I was talked into suspending.
- - I was charged again and emailed to cancel and refund.
- - They refused.
I asked to cancel my account because I couldn't afford it. They talked me into suspending.
When I got charged again I emailed same day to politely explain I couldn't afford the service and to please cancel my membership as I had first asked and refund. LITERALLY DAY OF. And they refused basically saying they couldn't do anything.
And this is a mental heath service. Geez...
Preferred solution: Full refund
User's recommendation: Don't subscribe
Money took
Very unhappy signed up and paid never got services or refund , definitely was the worst experience still waiting on response for my money being refunded
Preferred solution: Full refund
User's recommendation: Don’t
Charged after cancel
I emailed cancellation request and 3 weeks later I was billed and two days after that I received an email that my account was cancelled. Seems to me they waited to gouge me $259!
Preferred solution: Full refund
User's recommendation: Find somewhere else
Wailuku, Hawaii
You are chargeing me yet i dont use you
You charged me and I didn't even use your service.. I canceled same day.
Very disappointed.
You didn't not take my medical there for I canceled. Please refund my money
Long story
- - Didn't receive help; I was charged for months without purchasing or using, and my info was hacked leading to unauthorized charges; I want a refund.
Didn't get any help. I didn't purchase or use this and have been charged for months.
Please help! I love what you are doing but someone hacked my info and it keeps coming out of my account.
I did not purchase. I would like my money back.
Preferred solution: Full refund
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Charges when I didn't sign up
I never signed up and keep getting charged. Never used your service either.
I support what you do but for not sign up.
I use a computer that multiple people do and I'm getting charged. Please help!
Preferred solution: Full refund
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