Century Three KIA

Review for the service department. Are negative stars a possibility? Please, do yourself a favor and drive out of your way to go to a different Kia dealership or a local mechanic if your warranty is up. Short version: While “repairing” my car they caused additional damage elsewhere. They initially very politely admitted fault and agreed to rectify the problem for free. However, when the appointment arrived they very rudely refused to cover the costs and only said they would fix it if I paid them standard rates...even though they broke it. If you, like every consumer, do not want your car to leave the shop with new problems, your budget to suffer the resulting new costs of said new damage, and your schedule to endure the hassle of multiple appointments weeks apart...please by all means necessary do not take your car to Century 3 Kia for service. I’m sure some people have a fine experience here if it is a cut and dry transaction. They were initially very nice and pleasant for the most part. However, if you run into any unexpected issues or problems with your car...this is not the type of business or people you will want to be entangled with. They do not care about the customer and will throw you under the bus without hesitation. Furthermore if they, even occasionally, are careless enough with customers cars in the garage to cause additional damage...do you really want them working on the vehicle that you rely on? I hardly ever write reviews, but I had such a horrible experience with Century 3 Kia I felt the need to warn others. If you have a choice...trust me, don’t come here. Drive to Monroeville or Robinson or Wexford if you must. You can do better elsewhere, it would be hard to do worse. Other more minor items of note: - They don’t keep (almost) any parts in stock so you will need at least 2 appointments for a repair. If after reading this you still go here for some reason plan on two appointments. - Appointments book 2-3 weeks out. Again, not sure why you would go here, but after the initial appointment plan on not having the part installed/repaired for a few weeks. AKA, your car will not work for weeks. - They are super expensive. They quoted me $330 to fix the damage they caused. I contacted some other garages and it looks like $150-$200 is the going rate everywhere else. - Most importantly! Don’t forget...they might break your car and then ask for more money to fix it.