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I Was Extorted

Update by user May 27, 2021

NOT RESOLVED

Original review posted by user May 26, 2021
After the first attempt to fix my hearing aid, I put in a payment dispute with my credit card. I told MICHELLE to just send me my hearing aid with the original speaker wire. She said that the speaker wire had been thrown out. Furthermore,she said, she couldn't guarantee that my hearing aid would work if someone else tried to attach another speaker wire. That's called extortion and I fell for it. I reversed the dispute and believed that Century hearing Aids could fix my aid. Two further attempts failed (wrong handed speaker, speaker wire too short and probably not OEM parts). I did get my hearing aid back and the original speaker wire. That's proof positive that MICHELLE IS A LIAR. I called their subcontractor repair outfit (then called Hearing Services--- now called HEARSOURCE--- I wonder why they changed their name). I was told that my money for the repair was refunded to Century Hearing Aids. I called Michelle at CENTURY HEARING AIDS and was told that her company couldn't refund my money because I closed the original dispute. I opened a new dispute with the credit card company and was told by the cc company that since I closed the original dispute, the CC company couldn't credit my account. It has been almost three months since this rigamarole started. Now I am out $333.50 plus about $60.00 in shipping.

User's recommendation: Avoid this company like the plague unless you enjoy being lied to and being extorted.

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ID
#2572962 Review #2572962 is a subjective opinion of poster.
Cons
  • Cheats
  • Extortion
  • Lies
Loss
$393
Preferred solution
Full refund
New Reviewer

Refund refused

Update by user Aug 11, 2017

should read : 15 days not 154 days

Original review posted by user Aug 11, 2017
New hearing aid arrived. Worked for 12 hours. Returned to Century for replacement. After no response called and was told it was sent to the factory. I complained but was told the factory had to check it. Was told to be patient. After 154 days was told the factory needed more time. I cancelled the order and asked for a refund. remember my return was at the factory at this time. About 10 days later was told the hearing aid had been sent to me despite the cancellation. Nothing was received from Century and I notified them. Asked pay pal to intervene. Was told I would get my refund when I returned the unit I did not order. Iwas cheated out of $399.00 dollars. I aked them to check the factorys addess they had for me but got no response !!!! This does not seem to be the same owners. I would warn you to be careful. Leonard Zaleski Chicago Il.
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1 comment
#2017786

Avoid this company. You'll be better off deaf.

ID
#1086365 Review #1086365 is a subjective opinion of poster.
Pros
  • Price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$399
Preferred solution
Full refund
New Reviewer
This has been a 20 day ordeal. I ordered a hearing aid from their website not realizing that in clicking a link I had left the type of hearing aid I wanted. When I received it, I immediately contacted Century. No one answered their phones during business hours. The...
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4 comments
#2017785

It matches my experience

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ID
#1036303 Review #1036303 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$700
Preferred solution
Full refund

About

Century Hearing Aids Pros and Cons

Pros: Price

Cons: Extortion, Cheats

Summary

Century Hearing Aids is a large retailer of hearing aids. The company was founded in 2010. Its headquarters is based in Lakewood, New Jersey, United States. Century Hearing Aids offers a broad range of hearing aids: In the Ear and Behind the Ear. There is also a large stock of batteries and accessories including tubes and sleeves. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. Century Hearing Aids recommends a minimum trial period of 15 days. The company accepts returns within 90 calendar days of purchase for a full refund. Shipping costs are covered by consumers. Hearing aids are backed by one or two manufacturer’s warranty. The company offers a free lifetime service plan.

Century Hearing Aids reviews and complaints

Century Hearing Aids is ranked 204 out of 660 in Medical Supplies and Equipment category

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