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Verified Reviewer
Junior Reviewer
Update by user Aug 26, 2021

Still no word regarding whether the check cleared. I won't consider the problem resolved until then.

Why should I? This is a company whose response to the BBB was that I was "a customer who could not be pleased so therefore he will have to wait for a refund."What kind...

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1 comment
#2032284

A representative for HearSource, Century's repair subcontractor, says that HearSource refunded its repair fee to Century but when I asked for a copy of the refund memo, Sheryl told me that she would send me no documents. This is bizarre.

It appears that HearSource is part of the problem. Michelle at Century says that she cannot effect a credit because of the cc dispute.

My cc company says that there is nothing to prevent Century from crediting my card through its own credit card processing company because my dispute terminated on May 25 of 2021. I think I'm being lied to.

ID
#2572962 Review #2572962 is a subjective opinion of poster.
Cons
  • Cheats
  • Lies
  • Extortion
Loss
$393
Preferred solution
Full refund
New Reviewer
Update by user Aug 11, 2017

should read : 15 days not 154 days

Original review posted by user Aug 11, 2017
New hearing aid arrived. Worked for 12 hours. Returned to Century for replacement. After no response called and was told it was sent to the factory. I complained but was told the factory had to check it. Was told to be patient. After...
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2 comments
#2017786

Avoid this company. You'll be better off deaf.

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ID
#1086365 Review #1086365 is a subjective opinion of poster.
Pros
  • Price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$399
Preferred solution
Full refund
New Reviewer
This has been a 20 day ordeal. I ordered a hearing aid from their website not realizing that in clicking a link I had left the type of hearing aid I wanted. When I received it, I immediately contacted Century. No one answered their phones during business hours. The...
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5 comments
#2017785

It matches my experience

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ID
#1036303 Review #1036303 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$700
Preferred solution
Full refund

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