Michael F Eba

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I Was Extorted

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Updated by user Aug 26, 2021

Still no word regarding whether the check cleared. I won't consider the problem resolved until then.

Why should I? This is a company whose response to the BBB was that I was "a customer who could not be pleased so therefore he will have to wait for a refund."What kind...

Updated by user Aug 03, 2021

Last week, I received (by text) an in-house copy of a specious refund to Century Hearing Aids that was supposedly issued by HearSource (their repair subcontractor in Indiana). The refund to Century was supposedly issued months ago. Yesterday, I got a refund check From...

Updated by user Jul 23, 2021

Going on FIVE MONTHS BUT NO RESPONSE AND NO REFUND FROM THESE JOKERS. According to Widex, Century Hearing Aids cannot take in repairs for Widex.

They subcontract the work out to an outfit in Indiana called HearSource (formerly Hearing Services). First, that outfit put...

Updated by user Jun 25, 2021

As of 6/25/21 Century Hearing Aids has failed to refund my money and to respond to all communication. I have reported the company to the NJ Secretary of State Consumer Protection.I have called Aaron Weasel, CEO and left messages for him. I have communicated my...

Updated by user May 27, 2021

NOT RESOLVED

Original review May 26, 2021
After the first attempt to fix my hearing aid, I put in a payment dispute with my credit card. I told MICHELLE to just send me my hearing aid with the original speaker wire.

She said that the speaker wire had been thrown out. Furthermore,she said, she couldn't guarantee that my hearing aid would work if someone else tried to attach another speaker wire.
That's called extortion and I fell for it. I reversed the dispute and believed that Century hearing Aids could fix my aid. Two further attempts failed (wrong handed speaker, speaker wire too short and probably not OEM parts).
I did get my hearing aid back and the original speaker wire.

That's proof positive that MICHELLE IS A LIAR.
I called their subcontractor repair outfit (then called Hearing Services--- now called HEARSOURCE--- I wonder why they changed their name). I was told that my money for the repair was refunded to Century Hearing Aids.
I called Michelle at CENTURY HEARING AIDS and was told that her company couldn't refund my money because I closed the original dispute.
I opened a new dispute with the credit card company and was told by the cc company that since I closed the original dispute, the CC company couldn't credit my account.
It has been almost three months since this rigamarole started.
Now I am out $333.50 plus about $60.00 in shipping.
View full review
Loss:
$393
Cons:
  • Extortion
  • Cheats
  • Lies

Preferred solution: Full refund

User's recommendation: Avoid this company like the plague unless you enjoy being lied to and being extorted.

1 comment
Michael F Eba

A representative for HearSource, Century's repair subcontractor, says that HearSource refunded its repair fee to Century but when I asked for a copy of the refund memo, Sheryl told me that she would send me no documents. This is bizarre.

It appears that HearSource is part of the problem. Michelle at Century says that she cannot effect a credit because of the cc dispute.

My cc company says that there is nothing to prevent Century from crediting my card through its own credit card processing company because my dispute terminated on May 25 of 2021. I think I'm being lied to.

Teneka Kqq

Refund refused

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Updated by user Aug 11, 2017

should read : 15 days not 154 days

Original review Aug 11, 2017
New hearing aid arrived. Worked for 12 hours.

Returned to Century for replacement. After no response called and was told it was sent to the factory. I complained but was told the factory had to check it. Was told to be patient.

After 154 days was told the factory needed more time. I cancelled the order and asked for a refund. remember my return was at the factory at this time. About 10 days later was told the hearing aid had been sent to me despite the cancellation.

Nothing was received from Century and I notified them. Asked pay pal to intervene. Was told I would get my refund when I returned the unit I did not order. Iwas cheated out of $399.00 dollars.

I aked them to check the factorys addess they had for me but got no response !!!! This does not seem to be the same owners.

I would warn you to be careful. Leonard Zaleski Chicago Il.
View full review
Loss:
$399
Pros:
  • Price
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Guest

Avoid this company. You'll be better off deaf.

Michael F Eba
reply icon Replying to comment of Guest-2017786

I had problems with this outfit. Its response to BBB was that I was "too difficult to please" so I would have to wait for a refund.

Paying for a repair and expecting a proper repair makes me "difficult to please"? The company never returned my calls. When someone answered my calls, a hysterical woman gave me the runaround.

It probably wasn't sent back to the factory. It was probably sent to another company to whom Century outsources its repairs at exorbitant prices.

View more comments (1)
Minnah Ajj

Century Hearing Aids

This has been a 20 day ordeal. I ordered a hearing aid from their website not realizing that in clicking a link I had left the type of hearing aid I wanted.

When I received it, I immediately contacted Century. No one answered their phones during business hours. The next day I spoke to Michelle in customer service and she said no problem, I'll send you a return label and once we have it we'll give you a partial refund and ship the new one. But we're going to be closed next week.

I told her that would not be acceptable as I need the hearing aid as soon as possible. Oh no that won't be a problem, she said, there will be someone here to take care of it. That I would have it by Monday or Tuesday of the following week AT THE LATEST. Wednesday I started trying to contact Century calling only to get voice-mail.

When Michelle finally returned my calls I told her I didn't want the hearing aid and to refund my money. She said the package had shipped and she would send me the USPS tracking number at once. At once is not 10 1/2 hours later, at 10:30 P.M.! The package had not shipped, the USPS had been notified to expect a package 3 days earlier.

I emailed Michelle and told her NOT to send the hearing aid and to refund my money.

They mailed it anyway. It came Monday and I've been trying to get another return label since.

View full review
Loss:
$700
Reason of review:
Problems with payment

Preferred solution: Full refund

6 comments
Guest

It matches my experience

Jeromey Rbf
reply icon Replying to comment of Guest-2017785

I have heard and read a lot of negitive stuff about Century. Reading this makes me stear clear.

Minnah Ajj

And deleting negative Facebook reviews, stay classy Century Hearing.

Guest
reply icon Replying to comment of Minnah Ajj

Century Hearing Aids is bad news

Minnah Ajj

More lies, not surprised in the least it's just more of the same from this company. I have never spoken to or emailed anyone calling themselves AaronW at Century.

The only people I have had any contact with was Michelle (phone and email) and Jon Stoddard (automated emails) I never demanded overnight anything. My first order was done online, the second was through Michelle and you can read what happened above. They claim on their website to have a no quibble refund policy. Now they're trying to claim a restocking fee which is not mentioned anywhere in their return policy.

I didn't need to try your hearing aid for 15 days, I ordered the wrong one the first time which I explained. Your company made promises they knew they could not keep with the first return and reorder. If you hadn't completely botched things I would have taken the 2nd hearing aid, but you didn't. Then you mailed something I told you not to.

"If you are not happy with your hearing aids for any reason, you can return it for full refund within 90 days. We will issue a full refund once we receive your return, and will reimburse all costs associated with this order, including your shipping costs back to us."

Lies and more lies.

Guest

Yes I have dealt with this customer. Not only did she demand to get her aids overnighted to her twice, she then expected to return them for full refund and leave us bad reviews all over the internet. Good job!

View more comments (5)

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