Central Texas Regional Mobility Authority
Central Texas Regional Mobility Authority Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Central Texas Regional Mobility Authority has a 1.5 star rating from 3 reviews; consumers are mostly dissatisfied, citing poor customer service, website problems, billing issues, and high price levels.
Key Takeaways for Future Customers
- Expect billing confusion and verify payments promptly when using auto payment or TxTag.
- Customer service wait times can be long; prepare for limited responsiveness.
- Review toll invoices carefully to avoid fines and disputed charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors, uncredited payments, and unexplained fines.
- Poor website functionality causing account and payment confusion.
- Long phone queues and unhelpful support on billing and refunds.
Positive Feedback
A small number of users acknowledge account setup and verification attempts by the authority.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Central Texas Regional Mobility Authority has a 1.5 star rating from 3 reviews; consumers are mostly dissatisfied, citing poor customer service, website problems, billing issues, and high price levels.
Key Takeaways for Future Customers
- Expect billing confusion and verify payments promptly when using auto payment or TxTag.
- Customer service wait times can be long; prepare for limited responsiveness.
- Review toll invoices carefully to avoid fines and disputed charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors, uncredited payments, and unexplained fines.
- Poor website functionality causing account and payment confusion.
- Long phone queues and unhelpful support on billing and refunds.
Positive Feedback
A small number of users acknowledge account setup and verification attempts by the authority.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Over billing
- - Auto payment is set up, but I still get Mobility Authority bills.
- - CTRMA verified my account multiple times and asked to send the bill for adjustment.
I have account with auto payment setup and still getting bill from Mobility authority. I have contacted CTRMA multiple times and they verified my account every time and suggested to send bill to them so that they can adjust it.
I am still getting bill. They confirmedEVER N that the mess is due to CTRMA payment processing change.
- All
Preferred solution: Full refund
User's recommendation: Never..
Can't reach anyone!
- - Payments not reflected on an extensive charges list.
- - Service line shows 762 calls ahead; told to pay or face $100.
Trying to find out why my payments are not reflected on my EXTENSIVE LIST OF CHARGES. The customer "service" line says there are 762 calls ahead of me and to leave a number.
My son did reach someone the other day and was trying to understand why his bill did not credit payments and was told to just pay up or they'd raise it to $100. No accountability at all!
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid dealing with them at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMany questions on bill and web site
- - Does the $1 charge apply to web, phone, mail, or in person?
- - Can TxTag affect owing $2.97 or $3.97 or save $1.99?
I came here to try to investigate the following important questions!
What is this $1 and is it charged to me if I pay by the web site?
Is the $1 charged to me if I pay by phone?
Is the $1 charged to me if I pay by mail?
Is the $1 charged to me if I pay in person?
I have a TxTag so why did I get a bill in the mail? It looks like I went through three different toll places where my TxTag failed to work so why is it?
Why does wording in the FAQ seem to indicate that I was sent the bill because I don't have a TxTag when in reality I have a TxTag?
Why are these answers not in the FAQ?
Does having a TxTag prevent me from owing the $2.97 or $3.97?
If I already have a TxTag can I save $1.99 by getting one?
(It says on my paper bill "You could have saved $1.99 with a tag!" and I already have one.
Why is this form asking me for my Account Number when my bill (in the mail) does not mention an Account Number (it mentions an Invoice #)?
Why can't the site figure out "GGG 1234" like is a valid license plate number? (It made me correct it to "GGG1234" like.)
Why is the bill pay asking me to enter my credit card when I already have a credit card connected with the account?
- Late fees on bills
- Uninformative web site
- Roads too big
Preferred solution: Let the company propose a solution
User's recommendation: If you get a toll bill in the mail, pay it right away, despite all obstacles
Austin, Texas
Unreasonable fine/fees
- - Used a checkbook tied to a canceled account to pay a $2.38 toll in Austin, Texas.
- - Fees include $30 insufficient funds and $15 late fee.
I made a mistake and used a checkbook that is attached to a canceled checking account to write a $2.38 toll bill in Austin, Texas. I knew there would be a fee/fine for the mistake but MSB is unreasonable with the fines they charge.
I am being charged $30.00 for insufficient funds AND $15.00 late fee AND the $2.38 toll bill. $47.38 for a $2.38 toll bill???? Come on this is ridiculous! I can understand charging either the insufficient fund charge OR the late fee but NOT both.
This is legalized theft.
This is what driving on roads has become.
Less and less public roads and more and more private roads. The future seems to be public roads will be a thing of the past.
Toll Road Drivers BEWARE
Yes agree. Useless system.
Dealing with CTRMA n TXtag is like pulling teeth. Horrible processes and systems don't work, but they are ready to charge customers for their inefficient systems and processes.
They made a shift from one system to another and screwed up my account. CTRMA started billing me for Tx tag system isues.
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I am totally pissed about them for the same reasons.. Same situation. Messed up system and trying to make money off of customers.