Central Florida Psychiatric Associates Staff Review from Orlando, Florida

Dr. Lozano is great, very sweet and professional. The wait to be seen WITH AN APPOINTMENT is a little ridiculous though, I usually wait 45min-1 hour every time. The office staff on the other hand is THE WORST front office staff ever!!! Ive had several issues with the staff in regards to appointments and I asked to speak to the "office manager" after a recent issue happened again and thought she would be helpful and resolve my issue but I was completely wrong! She was SOO rude, talked over me the entire time and extremely unprofessional. Nancy, one of the receptionist who is also related to Dr. Lozano, is also extremely rude every time I've been to the office. All the girls are very short and unprofessional. It takes several phone call attempts to get ahold of anyone there. I've been there for appointments several times while the front office girls are too busy gossiping about other patients to answer the phones and just let them ring. It's because of the office staff that I refuse to go back to this office ever again!!! PLEASE REPLACE YOUR STAFF!!!!
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ID
#765287 Review #765287 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Poor customer service

Unprofessional rude absurd practices.

This is in regards to Julie culp who is located at the central florida psychiatric associates in winter park fl. Think twice abt going to the offices of Julie culp and central florida psychiatric associates. I went to Julie culp a therapist for counseling. I went to one session. She seemed nice and told me she hopes I go back- whatever that means. I scheduled an appt later only for the therapist to cancel the appt. then she cancelled it again. Then I rescheduled an appt. then I received a confirmation on my voicemail about this appointment with a different time. Then I was on my way to an appt only to call and find out I wasn't in their system. Then they tell me an appt is I open for then so I was on my way driving there and then the terrible incompetent office staff tells me that my appt was cancelled and that the counselor cannot see me anymore which is ridiculous. The counselor and office is terrible and doesn't have the decency to call patients and tell them they're unable to see them again for no valid reason. The office staff is terribly incompetent and wastes clients Time giving them several different stories and even scheduling appointments and confirming them. The counselor is very unprofessional in deciding not to see clients and not even letting them know about it further wasting time and seemingly rejecting clients for no valid reason and worse not letting the clients know about it. For your own mental health sake think twice abt going to this office and counselor it seems they treat clients like dirt and can't even treat them with a tiny bit of courtesy and decency. They had me reschedule appts over and over again and Julie culp the incompetent counselor didn't have the decency or courtesy to even call or tell the terrible office staff that she was not going to see me anymore. Very bad and inconsiderate business and patient practices.
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ID
#644350 Review #644350 is a subjective opinion of poster.
Location
Winter Park, Florida
Reason of review
Poor customer service

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