New Reviewer

Resolved: Agreed to repair lawn mower engine, then changed their mind, and returned engine completely disassembled.

Went to a John Deere dealer to repair a smoking engine. They said it would take a week. They called a week later and said it needed additional work, and would take another two weeks. Approved the work. Two weeks later they called and said they determined they did not want to do the work, and come get my engine. When I arrived I was presented with two boxes of a completely disassembled engine parts. I was told that the reason was I would not be happy with the repair. I said I would sign a waiver and not expect any warrantee. Did not matter. Now I have to find someone to rebuild this engine. I have since determines numerous pieces are missing. Still cannot understand how a company can disassemble a engine, decide they donot want to repair, and return in parts!!!
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Resolved
ID
#679382 Review #679382 is a subjective opinion of poster.
Location
Lexington, Kentucky
Cons
  • Service
Reason of review
Damaged or defective
Loss
$2500
Preferred solution
Return engine in condition it was delivered.

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