Centerstone
Centerstone Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Centerstone has a 1.2 star rating based on 1 customer review; consumers are mostly dissatisfied with scheduling and communication.
Positive Feedback
No positive highlights noted in the provided review; the single reviewer reported repeated service failures.
Negative Feedback / Risk Areas
- Frequent missed or rescheduled appointments and poor communication about therapist availability, a common theme in Centerstone reviews.
- No offered refunds or compensation after failures, fueling Centerstone customer complaints about refunds and billing.
- High staff turnover and difficulty reaching higher-level customer service, requiring extensive documentation of contacts.
Key Takeaways for Future Customers
- Confirm appointments repeatedly and keep records of calls and payments.
- Expect potential communication gaps; escalate early with customer service if needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Centerstone has a 1.2 star rating based on 1 customer review; consumers are mostly dissatisfied with scheduling and communication.
Positive Feedback
No positive highlights noted in the provided review; the single reviewer reported repeated service failures.
Negative Feedback / Risk Areas
- Frequent missed or rescheduled appointments and poor communication about therapist availability, a common theme in Centerstone reviews.
- No offered refunds or compensation after failures, fueling Centerstone customer complaints about refunds and billing.
- High staff turnover and difficulty reaching higher-level customer service, requiring extensive documentation of contacts.
Key Takeaways for Future Customers
- Confirm appointments repeatedly and keep records of calls and payments.
- Expect potential communication gaps; escalate early with customer service if needed.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Martinsville, Indiana
Center stone Therapy
- - Appointments are rescheduled without notice.
- - They don't update contact information.
- - Payment is taken; refunds aren't offered.
When dealing with this company it can be very difficult. You must keep on them and confirm every piece of information multiple times for them to actually get it correct.
They have 2 rescheduled appointments without telling me, they do not update customer information (like having a new number) when told, they do not tell you when the therapist are sick or unable to be at the appointment. I called 2 hours before the appointment to confirm and they confirmed, took the payment for the appointment. I drove an hour to the appointment, and waited 15 minutes after the appointment to find out the therapist wasn't there (not the therapists fault), I had to drive 45 minutes back home. I called the next day and stated my anger, they did not offer me a refund, did not offer any compensation.
They do not communicate with the psychiatrist when they need to. They do not apologize for their actions. You have to called multiple times for days-months to speak to someone higher up in the company. Make sure you keep documentation for every time you have spoken to someone or left a message, because they will deny it all.
Their turnover is horrendous, there is always new therapists. If i could afford to go to another place I would in a heartbeat.
Hospitals, Clinics and Medical Centers Expert Talks
4th COVID Vaccine, Monkeypox, Mask-Optional Policy
COVID, monkeypox, mask-optional policy: Are we safe? Watch an expert interview with Prof. Karen Jubanyik from Yale to learn more about viruses and how to stay protected.
Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.