VROD

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Verified Reviewer
| map-marker Centereach, New York

Terrible service

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Original review updated Sep 30, 2023

Brought it in for a service engine diagnosis. Told me it was almost $1000 to resolve whatever was kicking this light, then when we came in to pickup, and not before, the service advisor tells me the light may or may not come on again.

If it does it will be another $1400. No more then a half a mile from dealership light came back on. Misdiagnosed and wouldn't refund my wasted money. I've called couple times but have yet to get back to me to resolve this Misdiagnosis.

Baited me and switched diagnosis. Wouldn't stand by their original diagnosis.

UPDATE: Finally got through to a service manager and they agreed to start over and look at our car again because original problem wasn't resolved. So I brought it in again and they swapped out another part which didn't fix it but then was able to find the part responsible however it cost me an additional $385 instead but combined with the first misdiagnosis and final diagnosis, it cost me almost $1400. Even though they misdiagnosed first repair, they refused to refund me that amount of $1000.

Had I not disputed this first repair they would have charged me an additional $1400 on top of $1000 from which they would have took from me $2400. So while my effort didn't rid me of the first misdiagnosed repair, I got them to re-diagnose and finally find the problem.

Disputing with my credit card was useless because they almost always side with merchants. Bottom line stay away from dealers and especially Centereach of Hyundai.

View full review
Loss:
$985
Cons:
  • Swap out parts at customers expense to diagnose

Preferred solution: Price reduction

User's recommendation: Don't recommend!

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