Centauro Rent a Car

I've booked a car at Olbia airport from the 19th of July till the 23rd using the OPODO website. I had my voucher and had paid for the car.

The day I collected the car, there was a blackout in Olbia, and we had to use the phone to find the car rental stand. When we arrived there, I was told that they didn't have electricity and that they were doing everything manually. So, I showed my voucher, filled up the credit card details for the deposit and 60 euros for fuel, took the pictures, and went. When I returned the car, I was told that they would check the fuel and refund me the difference.

The day after, I saw a transaction of 330 euros on my credit card. I sent an email, and the reply was that I would receive the refund for the fuel in a few days for 34 euros. I've tried to explain that I had already paid with the broker, but they didn't reply.

I started calling Opodo and Centauro since then but without a reply. I am still waiting for my money back plus all the credit card interest.

I arrived at Chania Airport at 22:30 on 1 September 2025 with a confirmed booking (D01123****) through DiscoverCars. Centauro told me my reserved Fiat 500 was not available and tried to pressure me into paying an extra 210 for a Fiat Panda.

When I refused, they suddenly claimed there were no cars available at all despite 15 cars clearly parked on their lot (I have video evidence).

At nearly 11 p.m., my family was left stranded, and DiscoverCars advised me to take a taxi to my Airbnb. Only the following day was I able to secure a car through another provider.

This was unprofessional, stressful, and completely unacceptable.

Centauro failed to honor my booking, attempted to overcharge me, and left me without a car late at night. I will never use this company again and strongly advise others to avoid them.

We booked a compact car through DiscoverCars and when we arrived at Centauro we were told that category did not exist and that we had to choose 1 of 2 cars available or wait until 1:30 pm (our pick up was 10am). They would not offer us a free upgrade and said we had no choice because Discovercars allowed us to book a category that does exist so we had to pay an extra 105 euro.

Then we contacted Discovercars they said that Centauro said we requested the upgrade which was a lie.

We got a small compact car, smaller than what we reserved originally. The car was not available so Centauro should have given us a free upgrade.

Ended up costing us double what it should have cost us from our reservation.

Subject: Confirmation of Terms Booking with Premium Package

Dear Centauro Team,

I have an upcoming booking with your company from July 22 to August 12 at Barcelona Airport, and Ive selected the Premium package with full coverage and external damage protection.

As I will be traveling with my family, I kindly ask for written confirmation of the following points to ensure a smooth experience with no surprises:

1. That no deposit will be charged at pickup.

2.

That I will not be held responsible for any damage (including to windows, mirrors, wheels, or tires).

3. That no additional fees will be requested upon pickup or return (aside from fuel if not returned full).

4.

That all taxes and airport fees are already included in the price.

5. That there are no hidden charges beyond what is listed on my booking.

Also, as a family customer and first-time renter with Centauro, I would greatly appreciate any special discount or gesture of goodwill.

Thank you very much for your assistance.

Best regards,

Bader Alanazi

We rented the car for five days, barely drove it from the car rental to the hotel, and drove a cumulative amount of one hour for the whole five days. The manager at the store was insistent that we get insurance and kept repeating that she would charge us even though on the website the car rental is advertised as 50.

The insurance is actually 300, which is how they try to get you. We even paid for the extra insurance online, but they said that that doesn't cover small scratches, only major accidents with police involved, which is also misleading. As we were returning the car, she noted a 0.5 cm scratch under the number plate and told us that we owed her 300. We showed her a video that we took of the car before we left, which clearly shows the scratch, and she kept saying it's not good enough as she wanted a more zoomed-in photo.

We then asked her colleague to come see, and it was very clear that her colleague was on our side, as the moment she saw the photo, she stayed quiet and tried to defend us. However, she stated that she cannot do anything about it as the lady we are arguing with was the manager and there was no one else to talk to.