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I suffer from Type I Diabetes, Arthritis, Acid Reflux, Strokes, Dizziness and Disorientation, Neuropathy, High Blood Pressure and Cholesterol, Severe Vertigo, Pinched nerves in my Back and Neck. I am temporarily staying in my mother's condo, and I have to be out at the...
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1.0
I didn't like
  • Being lied to repeatedly
#1023780
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I called Cenlar on 3.6.17 to ask about paying my mortgage down. After being on hold for 12 minutes, someone finally answered the phone. I was transferred three times, to three different extensions, each person informed me "this was not their department", before being...
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I didn't like
  • Difficult to contact cenlar
  • Unacceptable customer service
#1017739
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All my wife and I need is a letter from Cenlar saying you’re servicing our mortgage. We just want a fax sent to our Travelers homeowner’s insurance due to a recent claim so we can get a check cut. My wife and I spent an hour, if not more, on the phone with Cenlar on...
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Anonymous

Better than this trashy compan Horrible customer service. Be prepared to be on the phone for hours for a simple request. And be prepared to enter your loan number, name, address, phone numbers, social secur...

I didn't like
  • Customer service
#1009373
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Mortgage Servicing Review

#1002540
$1,000 removed from Escrow to pay taxes, city has no record of taxes paid. Cenlar will not credit my account, sort it out with the city or provide me with a copy of the wired receipt so that I can sort it out with the city.
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Cenlar Flood Damage Claim Review

#958410
4.1
Last night around 10 pm. Water comes under the toilets by the wall water flood both bathroom at the same time and goes the master bedroom and the whole way. Account number #0077480655 15802 NE Hickory st Vancouver WA 98682
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Cenlar Customer Care Review

#913605
They have not credited a years worth of payments to my account. I have confirmation numbers of payments but they refuse to stop foreclosure activities. I HATE THEM!!!
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Loan Payoff Review

#897610
2.7
This is the worst experience I have ever had with a banking institution!!!
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Cenlar failed to pay our home insurance premium in full and so we had to pay to keep insurance in force. Now that the mortgage is paid in full, they haven't refunded the balance of the escrow account. After numerous calls requesting this refund, we have experienced...
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Anonymous

JB The previous review is not a subjective opinion, not at all!!! I try to take a person for their word, lately I find that you really can't trust anyone but God. I too am goin...

1.3
#997793
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I have the same situation here. Every time I call the story changes even within the same day. They claim they have not received my payments though I have mailed them and fax them copies of the certified bank checks they have negotiated and cashed. I was given the...
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Anonymous

Anonymous I am having a similar issue. They say they did not receive pmt back in Aug '16, yet it was clearly debited out of my acct to them, the bank has verified. They ask me to fax th...

I didn't like
  • Constant change in information on my file
#997640
Reply to reviews
We have been trying well over a year to cancel the PMI on our house. We bought a foreclosure, and our LTV qualifies us for not being able to pay this in the first place. My first email to this dreadful excuse of a mortgage company was back on 1/6/16, and my request was...
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Anonymous

Anonymous all I will say run fast and dont look back if you dont have money to fight them you will get so bend out of shape i had them for one year now i,m no longer with them for the s...

#993515
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Cenlar mortgage cheated me out of my home using unscrupulous tactics and lies. I am a 62 year old man from whom Cenlar took my home away in favor of making profits. I suffer from Type 1 Diabetes, Multiple Strokes, Arthrits throughout most of my body, Pinched Nerves,...
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1.0
I didn't like
  • Being lied to
#985882
Reply to reviews
They over charge on my taxes and when i gave them documentation to show they were way over charging they still will not help us straighten out our issue. The customer service sucks, very rude people and are no help in resolving matters. There staff knows nothing and i...
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My mortgage company was Aurora and sold to here NJ. During the time of Aurora I was having a hard time making payments. Due to being out of work for my back. I had $1000 to try to bring it up to date. The worker told me not to pay. I can probably get a modification....
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Contact Cenlar

Headquarters Address:
Cenlar FSB
PO Box 211091 Central Loan Administration & Reporting, PO Box 202028, Florence, SC 29502-2028
Eagan, MN 55121
Phone:
(866) 430-9689
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Companies similar to Cenlar

I paid off my loan on October 28th and after numerous calls chasing them to return my escrow funds was told that if I submitted a special request that they could expedite the process and send me my funds within 20 days. Well it has now been over a month and I still...
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Anonymous

Anonymous That's exactly what we are dealing with right now! The system said 30 days but didn't mention an extra 15 to process and mail check. Just got off the phone after an hour 10 mi...

I didn't like
  • Non payment of escrow refund
#964489
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