Cengage EMEA Reviews
Cengage EMEA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cengage EMEA has a 1.0 star rating from 1 review; sentiment is negative and recent Cengage EMEA reviews warn "Do not trust this publisher". Consumers cite high price levels and dissatisfaction.
Positive Feedback
No positive comments appear in the available review; the single retailer interaction resulted in acceptance of a quote followed by a different invoice.
Negative Feedback / Risk Areas
- Billing discrepancy between quoted and invoiced amounts is a key recurring complaint.
- Poor customer service response and unwillingness to compensate for errors.
- High price level reported by consumers and warnings in customer complaints.
Key Takeaways for Future Customers
- Check written quotes against invoices and document approvals before payment to avoid billing disputes.
- Expect limited help resolving issues; ask about refunds or adjustments in writing and verify subscription or membership terms.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cengage EMEA has a 1.0 star rating from 1 review; sentiment is negative and recent Cengage EMEA reviews warn "Do not trust this publisher". Consumers cite high price levels and dissatisfaction.
Positive Feedback
No positive comments appear in the available review; the single retailer interaction resulted in acceptance of a quote followed by a different invoice.
Negative Feedback / Risk Areas
- Billing discrepancy between quoted and invoiced amounts is a key recurring complaint.
- Poor customer service response and unwillingness to compensate for errors.
- High price level reported by consumers and warnings in customer complaints.
Key Takeaways for Future Customers
- Check written quotes against invoices and document approvals before payment to avoid billing disputes.
- Expect limited help resolving issues; ask about refunds or adjustments in writing and verify subscription or membership terms.
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Verified Reviewer
CENGAGE quote one amount but invoice another
- - Requested a quote for 3 books from CENGAGE.
- - The invoiced amount differed from the approved quote and no compensation offered.
We are a retailer we requested a quote for 3 books from CENGAGE publisher. After weeks of back and forth with the publisher we accepted a quote only to be invoiced a different amount than what was approved.
Customer service blamed the system and was unwilling to compensate for their error. Do not trust this publisher.
Preferred solution: Price reduction
User's recommendation: Do not trust this publisher
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