Harbor Freight Tools
by PissedConsumer1108111 #11081111.0
bought a cement mixer online, used one time, "key" broke. we called within 2 weeks of receiving unit, they ordered replacement part.
supposed to be 10 weeks, our unit was bought in may2017, parts did not come until sept 2017. more than 10 weeks. to make it worse, the wrong part was sent. cannot use cement mixer.
called customer service and was told out of warranty??? I said we called within several weeks, you guys sent wrong part and now we are stuck with a cement mixer we cannot use. was told I have to pay to return it. it's large and will cost quite a bit of $ to ship back, then I get a refund.
not fair. this is not our fault and at very least should have been offered a replacement unit. Not even that. I am out $206 and harbor freight doesn't even try to keep a customer.
basically told there was nothing that could be done.
wlll never shop at a harbor freight ever again. every person I come in contact with I will tell about my bad experience with this company.