CellularDr Reviews

In response to Misslady:

Customer purchased a charge port from our website and paid shipping. As expected when you purchase something on a website, the part was shipped out to her. A few days later the customer calls screaming at anyone she could get on the phone. We explained that she purchased a part and it was shipped out to her as expected.

Customer explained that she did not want the part and instead had mailed her phone to us for repair. Trying to make the customer happy we offered to repair her phone while she is shipping back the part she received. This way we don't have to charge her for another part, and explained that as soon as the part was received from her we will ship her repaired phone back to her.

About a week later she calls, as usual screaming at anyone she could get on the phone. We once again explained what we had previously explained, but that was not good enough for her and she expected her phone to be repaired and shipped back regardless of sending the replacement part back. She claimed that the part was already shipped back even though the tracking number shows otherwise. As a courtesy we went ahead and shipped the repaired phone back to her even though we have not to this day received the part back from her.

Keep in mind we have instructions and even video tutorials on how everything works on our website. All she had to do is actually take 2 minutes and read or watch a video. I guess the more you do for a customer the more they expect and as a thank you they leave a negative review. When you deal with thousands of customers every month you are bound to get one like this.

*** you “administrator"

all bull ***,go to ***.

Customer paid for diagnostic services and send his phone to us. We performed the services and emailed customer asking him to pay for the required parts to complete the repair.

Instead a few days later we get an email from PayPal saying the customer is disputing the charges. Customer made no attempt to call, email or contact us in any way. As a courtesy we agreed to the refund in full and recycled the phones assuming that the customer has decided to purchase replacements.

We then receive nasty calls and emails from the customer cussing and demanding the phones back.

We explained to the customer that the charges were valid since the services requested were performed and if they wanted the phones back they would have to pay the fees. Then customer went on a rampage writing the complaint you see above.