CellularDr

After purchasing a repair service and sending in my phone, I was told I needed to buy an unnecessary part - a $2 part that they wanted $45 for! (I know, I bought one myself) When I refused, I was told that I instead needed to purchase a second repair service instead. When I explain that I already had bought the service, they AGREED and then said I just needed to buy the part again instead. When I explained that the part was provided, the AGREED and tried to *** me into buying a second repair service again.

They've been forced to admit that I'VE ALREADY PAID for and provided everything I needed to, but they still twice tried to *** me into paying over 20x what the part should cost and twice trying to scam me by claiming I needed to buy a second repair service.

Clearly they are flip-flopping and backpedaling, struggling to find some way to cheat me by making me pay twice the advertised price in a bait-and-switch scam after fraudulently misrepresenting their repair services.

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As a separate issue, they claim to be a BBB accredited business, but THEY ARE NOT! This is again fraudulently misrepresenting their business.

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My third complaint is that they state it will take "24 to 72 hours for your order to be processed and shipped" - that is up to 3 days for your phone to be back in the mail on its way to you. As as my phone was delivered to them, they said it would take "3 - 5 days" just for a diagnostic, which is unnecessary because I told them exactly what's wrong and what to repair. Two weeks in, and they are holding my phone hostage in the same bait-and-switch scam.

I made the biggest mistake of sending my phone to be fixed after reading all the reviews online. After reading the instruction on their website, I mailed my phone to the company for repairs.

Instead I received a part in the mail and my phone was still with the company. After 10 days I called customer service they told me the phone is ready but the next rep told me the phone is still in been worked on. When I expressed how unhappy I was with their service, the rep became very rude and loud with me.

I expressed I will write a review about my experience but they didn't seem to care. ***Please stay away and use someone else for your phone repairs***

07/20/12 Customer disputed charges from Paypal. We have accepted the charge back and will recycle the phones.PLEASE NOTE AFTER PAYPAL REFUNDED MY MONEY "CELLULARDR" GOT MAD AND STOLE MY TWO EVO 4G. THE INFO BELOW IS JUST "BULL ***" MY TWO PHONES WAS WORKING FINE WHEN i SENT TO THEM...AGAIN BE AWARE cellulerdr IS A SCAM..

06/13/12 We have diagnosed your phones and the following are the current status update: Your phone with ESN #...581D will need ITEM # EVO4GChargePort and ErisRinger. And on your phone with ESN #...1C48, we have found signs of liquid, water damage. Please purchase ITEM #H2O and EVO4GChargePort so that we can perform a full extensive liquid damage cleaning on your phone and also replace the charging connector.

Simply go to our website, www.cellulardr.com and type the part number/s in the search field on our website and purchase the part/s. When checking out, it asks you: Do you have an existing order with us? YES or NO Please answer YES and type the ORDER # listed in the Subject line of this email. Also be sure to choose the 'WILL PICKUP $0.00' shipping method since you have already paid for return shipping on this order. Due to the nature of liquid damage it is impossible to predict how long the phone will continue to work and there is no warranty offered on liquid damaged phones. Thank you for choosing us for all your Cell Phone Repair needs. We look forward to hearing from you soon so that we can complete the repair on your phone and send it back to you.

06/05/12 This message is to inform you that your cell phone has been received and will be assigned to a technician the next business day. Please allow 3 to 5 business days for a full diagnostic of your cellphone. No response is required from you at this time.

Company's internet name is CellularDr.com, aka OmniCom, 6730 San Fernando Rd, Glendale, CA 91201.

Found their name on the internet (& others) & they sounded like a reliable company. Paid basic amount & sent my cell to them (I loved this old cell & it's from Verizon & since it's so old Verizon no longer has parts for them nor works on them). Then they needed more money for parts. This all started 11/23/2009. Then their site stated they had sent cell to me & I called them to tell them I didn't receive it. They had sent it UPS & so started a claim.

This company has received their money from UPS but have not reimbursed me (I had to buy a new cell phone too). They promised verbably to send me the money, but I have e-mailed them several times & they have ignored me. I only use a cell phone so it cost me money every time I call them & you hold for a while.

Since they are ignoring me I'm contacting Consumer Reports, Better Busines Bureau, their city licensing dept., state of Calif. licensing dept., Equifax & TransUnion credit bureaus. I hope it helps.

This company is probably OK if everything goes well. However, "Heaven Forbid" if there's a problem. Don't ever expect a refund. I want EVERYONE to know to beware of them & seek another company to do cell phone repairs.