cellhelmet

Unfortunately I couldn't register the cellhelmet liquid protector on the phone I bought it for due to failure to download the app for registration so I tried to explain cellhelmet customer service my issue so I supplied with all kind of information and pictures needed from them to register it manually but it was so many excuses as to why they couldn't register it for example a full picture of my phone and all about the phone' information that's in phone. I took numerous pictures but weren't satisfied.

When a picture was acceptable then something else was needed by them and then they would request again something that was OK before and now they needed a picture again. Definitely they didn't want to register the product I purchased. They keep annoying me with Emails even though I told them I had enough with the same on going requests. Obviously it was all excuses so they wouldn't register it.

Customer Service is suppose to help customers and not discourage them to get the issue resolved.

At this point I don't care to get the product registered.

I have over the years used their product and never had a claim so to me is like a slap in the face to be treated like I have been treated by Customer Service reps

I would normally pursue the right resolution but I this point is not worth the aggravation.

Ps. trying to get a live person is almost impossible that's why I went via emails.

Date of experience: February 13, 2024

Frustrating experience with customer service

Unfortunately I couldn't register the cellhelmet liquid protector on the phone I bought it for due to failure to download the app for registration so I tried to explain cellhelmet customer service my issue so I supplied with all kind of information and pictures needed from them to register it manually but it was so many excuses as to why they couldn't register it for example a full picture of my phone and all about the phone' information that's in phone. I took numerous pictures but weren't satisfied.

When a picture was acceptable then something else was needed by them and then they would request again something that was OK before and now they needed a picture again. Definitely they didn't want to register the product I purchased. They keep annoying me with Emails even though I told them I had enough with the same on going requests. Obviously it was all excuses so they wouldn't register it.

Customer Service is suppose to help customers and not discourage them to get the issue resolved.

At this point I don't care to get the product registered.

I have over the years used their product and never had a claim so to me is like a slap in the face to be treated like I have been treated by Customer Service reps

I would normally pursue the right resolution but I this point is not worth the aggravation.

Ps. trying to get a live person is almost impossible that's why I went via emails.

Date of experience: February 13, 2024

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