2 TOTAL REVIEWS
Tour notes that after the mint room things started looking really dirty! Like they dont dust or clean anything! Embaressed with guests who thought their tea must be dirty...so sad!
While taking a tour with friends we all noticed how filthy the processing room was...someone commented it must be dirty tea...please clean your factory floor and machinery!!
Nondelivery/No Customer Service
I ordered tea from Celestial Seasonings on 1/16/08. I was told that the tea was on backorder. Shortly afterwards, I got an e-mail saying that the tea was scheduled to be shipped, via Federal Express ground, on 1/18/08. I received an order number as well as a Fed. Exp. tracking number. According to the tracking number, my package was in Romeoville, IL on 1/19/08. The package hasn't moved since then. Three times I've tried to contact Customer Service via the website, and got no response. I called the phone number on the website just to have a woman say it was wrong. She gave me the correct number and transferred me there. Nobody answered. When I tried to call the "correct" number, I got a message that it was invalid. I want my tea or my money. A decent explanation and apology would be nice too. Don't order anything online from Celestial Seasonings.
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