Tour notes that after the mint room things started looking really dirty! Like they dont dust or clean anything! Embaressed with guests who thought their tea must be sad!

While taking a tour with friends we all noticed how filthy the processing room was...someone commented it must be dirty tea...please clean your factory floor and machinery!!
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Mominator M
map-marker Conroe, Texas

Nondelivery/No Customer Service

I ordered tea from Celestial Seasonings on 1/16/08. I was told that the tea was on backorder. Shortly afterwards, I got an e-mail saying that the tea was scheduled to be shipped, via Federal Express ground, on 1/18/08. I received an order number as well as a Fed. Exp. tracking number. According to the tracking number, my package was in Romeoville, IL on 1/19/08. The package hasn't moved since then. Three times I've tried to contact Customer Service via the website, and got no response. I called the phone number on the website just to have a woman say it was wrong. She gave me the correct number and transferred me there. Nobody answered. When I tried to call the "correct" number, I got a message that it was invalid. I want my tea or my money. A decent explanation and apology would be nice too. Don't order anything online from Celestial Seasonings.
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Mominator M

I got the "and more"on 2/11/08. It was another box with 6 boxes of the tea I ordered, 2 other boxes of similar teas and 4, 50-cents off coupons for more tea. Great products, but use the website at your own risk.

Mominator M

Great products, poor customer service. I don't believe anyone should have to fight to get what they paid for, or speak to a voicemail box about it.

Customer service should be better than that. Use this company's online ordering system with caution and be prepared to have issues.

Mominator M

I got what I paid for, nothing more, on 2/8/08. The 6 boxes of tea were in a cardboard box, which was packed in another cardboard box, with a packing "balloon" inside. Bigelow shipped me 6 packs of tea, the same size and weight, and that package only weighed 2 pounds. Celestial Seasonings could use a few packaging tips from Bigelow.

I also got apologies from two employees, Patti and Shawnda.

I don't care for them using iLevel for customer service either. It's a glorified voicemail box.

When ordering online from this company, I'd use some caution and expect to have issues. I really don't believe I'm the only person who has ever been through this with Celestial Seasonings.

Mominator M

After I wrote this review, I got busy and found e-mail addresses for their marketing and PR people. I wrote to both. On 2/4/08, a woman named Shawnda from their store in CO called me and said this had never happened before, and they wanted to make it right. She told me I needed to call a certain number and, if they didn't get back to me within 24 hours, she'd send my order from the store herself. That was a very busy workday for me, and I didn't have time to call the number.

On 2/5/08, a woman named Patti called me about the matter, saying this had never happened before, apologized, and said they'd send me what I ordered "and more." When I got home last night, I had an e-mail message from Celestial Seasonings. It had a tracking number in it. I checked the number, and the package went out from Champaign, IL. Anticipated delivery is 2/8/08. It's the same weight as the original package, which is still sitting in Romeoville, IL, so I'm not sure if I'll really get the "and more" or not.

It took me 3 e-mail contacts via the website, a phone call to the websites Customer Service department's useless phone number (all they do is say "we can't help" and transfer you to another number that is nothing more than a voicemail box), and Googling for the e-mail addresses of marketing and PR people and posting on this website to get this far towards resolution . I don't know if they got the letter from Pissed Consumer, but I did opt for that to be sent too.

I'm not going to say it's resolved, because I don't have the goods in hand yet. I will update this with the final results, whatever they may be.

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