New Reviewer

Celebrations Bridal - Las Vegas - BUYER BEWARE!!!

Initially, the experience with Celebrations Bridal was very good until we ran into a problem with one of the dresses and were unfortunate enough to speak with Robert, who was supposedly the owner of the place. We had purchased a wedding dress and 5 bridesmaid dresses for bridesmaids that are scattered all over the world including countries as far away as Portugal and Norway. We decided we were going to buy the dresses to thank them for making the trip for the wedding so, needless to say, we spent a decent amount of money! Measurements were taken and submitted to the shop so that the dresses could be ordered. When the dresses came in, we picked them up and began sending them to the bridesmaids. Three fit fine, one was really tight and one wasn't even close. Figuring that maybe a wrong measurement was taken or perhaps the two bridesmaids may have been a different size from when the initial measurements were taken, we had them re-do their measurements. They were exactly the same as the first time! We figured we could take one of the dresses out that was a little tight and simply exchange the ONE dress that wasn't even close to fitting a person we submitted measurements for, measurements which were still the same today as when we submitted them. Considering that was the ONLY dress from all the ones we ordered, we didn't think it would be a problem. NOT for this store!!! Robert, the supposed owner, was more about placing blame and who was right or wrong than he was about servicing a customer who had spent a considerable amount at his store!!! We were told things like, "it's not our fault", "we can alter it for you for $45 dollars", and "we can order you another dress for $75 dollars". We were actually expected to spend MORE money to fix a problem that should have never been. How is it the customer's fault when you submit measurements, and the dress doesn't fit when it is delivered??? I have had bad experiences with other retailers in the past. Mistakes have been made before but have generally been easily remedied, but this experience rates as one of the WORST EXPERIENCES EVER!!! With all the stresses related to planning a wedding, the last thing anyone needs is a *** condescending shop owner who is concerned with little else but covering his own *** rather than making sure a customer leaves happy. I will certainly NEVER need to shop at Celebrations again and would suggest to anyone considering this shop to stay FAR, FAR away!!! If you do shop here, be VERY, VERY careful and have your measurements verified because once they get your money…they could care less about making sure everything is as it should be!!! This is an extremely rude and disrespectful owner and it's disgusting to think about the money we spent at this store.
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ID
#248595 Review #248595 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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