Anonymous
map-marker Kilgore, Texas

Complaint

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I have not talked to anyone yet. I will try to call again tomorrow. What I need to report happened at the store in Kilgore TX. I think its store #105. Manager on duty was Lacy and she had no concern or care in the world. The cashier Makayla told me I can leave and the cook Deana was very rude. Im not a mean person. I have over 20 years of customer service and I know how vital good customer service is to any business.
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Anonymous
map-marker Daingerfield, Texas

Refund you have no has

I still have not received my refund. I called your head quarters to get refund for gas that your store did not have, yet was still taking payments. When asked for refund the young man could not reach his supervisor due to her not answering the phone. I dont know what type of business you are running
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User's recommendation: Stay out. They do not call you to handle issues

Robert B Qlq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fairhope, Alabama

Loyalty rewards

Tried to redeem my points I've been saving for months. $15 and $5. Total$20 for gas. Followed instructions and when I pressed REWARDS at the pump... nothing. Now points expire. I have screen shots
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Loss:
$20
Pros:
  • Convenience and employees
Cons:
  • No follow up

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Fairhope, Alabama

Loyalty rewards

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Ignored. Had $20 saved in loyalty rewards. Followed instructions to redeem for gas and the REWARDS button on the pump didn't respond. Points expired. Tried talking to mgr. Called and left msg with customer service. Ignored
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User's recommendation: Beware

Eric L Phb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Walton Beach, Florida

Overcharge for gas at the pump

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Stopped to get gas on 7 Nov 22, 1020am at CEFCO store #410, 735 MLK Jr Blvd, Fort Walton Beach, FL and when I checked my bank account I was charged $75.00 for 11.534 gals of gas at $3.19 . Receipt showed $36.90.
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Loss:
$38

Preferred solution: Full refund

User's recommendation: Don't purchase gas at the pump with card, go inside to pay with credit card

Anonymous

Rudest workers, cussing workers, not a place you do not want to go in.

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you have the rudest people. at the 76 gas station on Flamingo and Swenson every time I go in there they're at somebody they're just so rude. I get change from a 20 go to put a slot machine it didn't work so I take it back to the exchange a 5 and they wouldn't take it they just gave it to me and then they start cussing at me and told me to quit whining what is wrong with you guys. I can't believe you hire people like that. and let them work there. I know that you got more complaints and they've been there over a year the old lady is so rude and everybody else is just as rude I never have experience anything that in my life and I've lived a long time. Just a reminder. They have dirty mouths, rude, *** at everyone all the time.i will never go there again. I have 15 trucks that I fill with gas once a week. I am going to take my business to Chevron. I think you should do something about it.
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Reason of review:
Poor customer service

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