Cedar Valley Exteriors Reviews

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Forgot to replace gutters and down pipes

replaced siding and roof and forgot the gutters, I asked for a final invoice showing payment . No response from accounting or the company, maybe channel 12 RI can help,

User's recommendation: STAY AWAY FROM CEDAR VALLEY EXTERIORS.

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ID
#2084402 Review #2084402 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Deliver product or service ordered

Customer service

Had them come to my home for a estimate very professional. Then i never hear from them then i finally hear from them and when i inform them i am going with someone else they call me a *** idiot and hang up
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ID
#1520318 Review #1520318 is a subjective opinion of poster.

Worst experience

This business should be sued for everything they own including the workers for knowing that they do nothing but steal from the customer. They should feel what it is like to not have a roof over their head. My roof still leaks and the stucco damage they caused is still not fixed. Is there any way to go after these crooks?
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ID
#1507873 Review #1507873 is a subjective opinion of poster.

Instead of a crew, the sales rep came and started ripping off shingles.

Signed contract on 8/4/15. Sales rep came out several weeks later and started doing the work. No bldg permit or dumpster as was contracted. Got upset and left when husband was upset. Put some plastic on roof but was not secured so husband had to buy lathe and secure it. He called us several times that evening trying to get some money from us. We reported it, but nothing was done as the sales rep was good friends with one of the Vice Presidents. We contracted someone else and they did a good job. NEVER contract this company. Very very unprofessional. Not enough space here to write about everything that happened.
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1 comment
#1279144

Worked for them as an appointment setter back in 2007. Never missed a paycheck!

ID
#718249 Review #718249 is a subjective opinion of poster.
Location
Brainerd, Minnesota
Reason of review
Bad quality

Cedar Valley Exteriors Roofing Review from Westerly, Rhode Island

Do not use this company. They are awful and find the cheapest people they can find. The work was terrible. Found guys sleeping, trash left for me to pickup, and once they get paid they are gone. Still have to get my 2nd floor ceiling repaired because they didnt flash my dormers. All said and done with work they didnt finish....over a year...no followup...nothing.
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ID
#686436 Review #686436 is a subjective opinion of poster.
Location
Westerly, Rhode Island
Reason of review
Poor customer service

Horrible company = storm chasers

July 23 2014 hired to do a minor job on a tiny home, hail damage. After 58 days they finally got the roof done. . . worker - no one spoke english. Then it took another 11 day to finish the tiny siding job. I had to repair 4 items on my own. The house was under contract to close , changed the close date 3 times as they were incapable of finishing the job they were hired to do. Found roofing tools, supplies and no less than 300+ nails left around the house & garage. Absolute nitemare! DO NOT USE THIS COMPANY - YOU WILL REGRET IT. Horrible communications! Storm chasers, They will lie to you until the last minute of the last day.
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2 comments
#1438674

Cedar Valley Exteriors was brought in specifically by Farmers Insurance because they are a trusted company. Review seems fishy...

#1022406

Couldn't agree more. Well said...everything you went through is exactly what we went through.

I never thought someone could be this bad. We had a guy sleeping in my backyard not to mention everyone pissed back there. This guy grabbed a chair from my garage and went in the back to sleep.

The 2nd day he did this my wife went back there and told him to leave if he was going to sleep here everyday. After a year we still never heard from them again

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ID
#527721 Review #527721 is a subjective opinion of poster.
Location
Billings, Montana

Roof leaks ceiling damage refuse to repair

Had them replace storm damaged roof. Crew showed up only English speaking person on crew (foreman) passed out drunk in front seat . Had to buy them step flashing , they had none . They had to use old vented drip edge cause none was supplied by CV. So for have found two leaks that ruined two ceilings. They cut the satellite cables dropped them into my attic and roofed over. Charged me $95.00 for satellite removal. Replaced it myself. I told cedar valley I would do the repairs myself (I do not want those hackers touching my property anymore) they refuse to reimburse me for repairs . I am holding final payment $1345.00 . They send collection agent threatening court fees and litigation..... WHAT WOULD YOU DO !!!!
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3 comments
#1438680

Cedar Valley Exteriors helped get our insurance to cover a full roof replacement, saving us thousands. When something went wrong that was their fault, they fixed it immediately.

This review doesn't sound at all like Cedar Valley Exteriors. Very professuonal from beginning to end.

#1669265
@PissedConsumer1438680

I believe you work for the company.

#935261

We're dealing with a similar nightmare. Though they already have our money we have a leaky house with extensive damage and mold. We're going to have to take them to court as it appears.

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ID
#502496 Review #502496 is a subjective opinion of poster.
Location
Taunton, Massachusetts
Loss
$1345
New Reviewer

Cedar Valley Exteriors failed to pay employees

I worked for them as a sales rep from June 2010 thru July 2010. I drove from Texas to Oklahoma and then to Minnesota at their request. After selling multiple jobs, I had to return home to Texas with the promise of a forthcoming check for my commissions, which should have been $8000. Shortly after leaving Minnesota, I tried to reach them and was informed that they had closed their doors and no employees were getting paid. I paid my own expenses for travel, lodging and food. To this date, I cannot get anyone to return my calls. I would not recommend this company to either a consumer or potential employee.
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1 comment
#715624

No one who works at the company has any idea who this is or what he is talking about. Granted in 2010 there was private equity ownership and since then the original ownership has been in control, but we have no record of this person being employed nor has anyone gotten ANY phone calls from him in the last two years.

Our phone number is very easy to find and is answered all day. There are many outlets that this person could have resolved any employment dispute very easily three years ago, instead he is writing on here to complain as there is no verification process here.

Had this person every called in and asked to speak with current management he would have gotten a review and response.

ID
#347464 Review #347464 is a subjective opinion of poster.
Location
Herndon, Virginia
Loss
$8000

Cedar sign company unreliable

Order placed on Feb 7, 2012. Received proof for sign and approved same. Waited and waited and then started contacting company. They rarely return emails or phone calls. Finally received order months later and when box was opened only part of the sign was there. Again started contacting through email and phone with absolutely no response. It is now June 2012 and still no contact or completed sign. This company was responsive up to to the point when they got my money. Then it is "go kiss off consumer." It is strange because they have an impressive web site and history. But they just don't make good on their promise. DON'T DO BUSINESS WITH THEM - I GUARANTEE THEY WILL CHEAT YOU. Check out the many internet complaints on this company.
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2 comments
#715620

Cedar Valley Exteriors is a national, award winning exterior company, NOT A SIGN COMPANY. You obviously have reported on the wrong company here.

You are making the mistake of looking at the impressive website or a company that does roofing, siding and exteriors and confusing it with whomever you hired to make you a sign. Cedar Valley Exteriors has NOTHING to do with signs, they do not make them nor sell them.

Cedar Valley Exteriors is not located in Scottsdale Arizona. Please correct your complaint as you are slandering a company you obviously did not do business with.

#491994

Somehow you have confused your complaint against some sign company in AZ by naming our award winning exterior company instead. Our name is protected by a Federally Trademark.

We do not make signs, we are a national leader in the exterior restoration industry. You have named the wrong company. If you actually know of a company in the sign business with our name please notify us as it is a violation of our Trademark.

If you just made a mistake with the name we are notifying you and this website you must remove it immediately and enter the correct name of the company you are complaining about. Thank You.

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ID
#322113 Review #322113 is a subjective opinion of poster.
Location
Scottsdale, Arizona
New Reviewer

Watch out before you deal w/Cedar Valley Exteriors

We had damage caused by tornado winds to our home in Olathe, KS and these folks came along and offered to fix this and deal with the insurance Co. They fixed the roof okay then forgot to send us or the insurance company a bill... Then they call us 30 days after the fact demanding payment with 24 hours or they will put a lien on the house - All this without an itemized statement or verification of the work. We did get them paid within a week after the property was inspected, but they still put a lien on the house, filed although they had cashed the check. Now when asked to provide proof that lien has been removed they tell us to get lost. Turns out they have all kinds of complaints against them. Check it out - http://www.bbb.org/minnesota/business-reviews/construction-and-remodeling-services/cedar-valley-exteriors-in-coon-rapids-mn-3800****/complaints
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1 comment
#415121

While we always strive to meet the expectations of our customers and do the best job we can do, we do need co-operation from our customers on their part.

In this case the info is not accurate with our records. We sent the insurance company AND the customer invoice within 14 days of completion. The customer left for another state and did not have mail forwarded nor were we given an alternate address to send it. We only charge the amount agreed upon from the insurer and the deductible. The reason for the lien and demand was that we had not received that money and only have a limited time frame dictated by the state under which a lien is valid. A lien is merely a security to be paid, it does not show on any credit report. Furthermore, we had called the customer numerous times without a return call. We finally reached the customer by blocking our number. When the only way we can reach a customer who is not at the address we installed the roof is by blocking our number, we get nervous and secure our earned money by placing a lien.

The lien was requested to be removed immediately upon receiving payment. What the customer was told was that we cannot "remove" the lien instantly since it needs to be removed from record by the county and had to be done by an agency. We could only send them satisfaction immediately, which we did. No one told the customer to "get lost".

We are one of the few national companies in this industry. There are less than a handful that have been in business over 10 years. When you do tens of thousands of projects you will have a certain percentage of complaints. The BBB reflects that the amount of complaints is minimal in respect to the amount of work we have done, hence the A+ rating.

We are sorry the customer was not satisfied with our post work procedures to insure we receive the agreed upon funds for work completed as promised.

ID
#276819 Review #276819 is a subjective opinion of poster.
Location
Hicksville, New York
Loss
$6

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