Anonymous
map-marker Reading, Pennsylvania

Someone stile my package from Norstrom . I have cameras all around my house . I saw a drver ring my bell as he was being recorded drop a package thay clearly was not my address not even close .

Stolen package ..the delivery person purposefully set the wrong package on my step . Its no way he couldve gotten the addresses mixed up they dont look the same at all..thieves
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Anono

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Verified Buyer
|

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Verified Reviewer

Package was opened and found on 2nd floor stepwell

CDL Services - Package was opened and found on 2nd floor stepwell
CDL Services - Package was opened and found on 2nd floor stepwell - Image 2
I was at home when someone rang my bell. I heard someone enter the door so I got ready to go get my package. When I opened my door there was no package. I went to the mail area and there was no package! I went back for my keys to check my mailbox and there was no package! I heard some noise and decided to check the steps leading to the 2nd floor. I saw my package sitting on the steps, opened, and 1 item out of the box. An old man and his son were coming down the steps so I don't know if they startled the person who opened my package. I took my package inside. All the other items were there but obviously, if I didn't come right away or the person was not startled my items would be gone! I live on the first floor and my mail area is a few steps away. I heard when someone came in the main door and I heard when someone left. I buzzed the courier in. He took a picture of the main door. That is not proof of my package being delivered! They did not bring it to my door or in the mail area. I want corrective action taken. I filed a complaint with the company I ordered from. I will be filing a complaint with the company. I can't even contact the company today. Monday they will be hearing from me.
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Cons:
  • You get robbed

Preferred solution: Corrective action for the courier.

User's recommendation: Don't ship with this company, make sure you're prepared for when your package is delivered. Don't wait.

Resolved
John B Jxv

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Verified Reviewer

Resolved: Your service sucks why deliver package when you have the bell number and you don’t ring the bell to the door to get in the building not leaving in front of the building

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Updated by user Dec 08, 2023

Company fixed the issue and I have been provided with apology. They found my package and they returned it to my address

Original review Nov 08, 2023
My package said it was delivered, but it wasn't. They took a picture of the building with no package on it first of all that stupid they had my apartment number. They could've rang my bell. Why didn't they?
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User's recommendation: Next time, bring the bell to the apartment building so they can let you in and you can leave the package inside the building not outside, even though it wasn’t even outside cause they took a picture of the building. No package on there.

Niurka A Ffl

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Verified Reviewer

Many times they left my package at the wrong address

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CDL Services - Many times they left my package at the wrong address
The guy left my my package at the wrong address and that not fear, I need the clothes are in there and now I don't know where are, and I added my front door pic, the order number with you is NORD00928007
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Loss:
$70
Pros:
  • Have to be sure that address is correct before leave any package
Cons:
  • Missing clients wit that service

Preferred solution: Deliver product or service ordered

Nyima Dqh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Terrible Customer Service NO COMPANY SHOULD USE THIS CARRIER

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CDL Services - Terrible Customer Service NO COMPANY SHOULD USE THIS CARRIER
CDL Services - Terrible Customer Service NO COMPANY SHOULD USE THIS CARRIER - Image 2
Their definition of DELIVERING a package is throwing a package on the floor and taking a picture of it and taking it back.
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Loss:
$182

Preferred solution: Full refund

User's recommendation: Do BOT WASTE YOUR TIME WITH THIS COMPANY

Anonymous
map-marker The Bronx, New York

Where is my package

I didnt receive my package I told the driver my doorbell doesnt work if you could call me and he didnt so tomorrow when you do deliver this package please call me at 347-376-**** so I can come downstairs and receive my package. Do not leave it unattended downstairs.
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John R Vwd

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Verified Reviewer
| map-marker West Lancaster, Iowa

Item not received. Someone stole my delivery. You have to make attempts to deliver the package. Or just listen to my message that I had on both doors for them to throw it on my porch . They stoleitall

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They stole my delivery from wherever you throw it down on the outer door put it on my porch. If you have to come here like I stated to everyone, I need a refund for all the deliveries today that I did not get.
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Loss:
$200

Preferred solution: Full refund

Anonymous
map-marker Rockaway Township, New Jersey

Missing package

CDL Services - Missing package
CDL Services - Missing package - Image 2
CDL Services - Missing package - Image 3
Good morning today May 30, 2023 I was expecting a package that you brought me but it was delivered to the wrong address the tracking number is SHIPMENT INFORMATION Tracking Number: 50432.052623 Package Reference: 1CDLW8138WU5GKH Estimated Delivery Date: 5/30/2023that is my house and they did not deliver it there my address is 36 s 1st ave in Mine Hill NJ 07803the last photo is where it was delivered, it's not my house, thanks
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Anonymous
map-marker Philadelphia, Pennsylvania

My package

Website down, No customer service says it will be delivered on Sept 10 but not EXTREMELY UPSET CUSTOMER
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User's recommendation: Don't Rely on the Company

Anonymous
map-marker New York, New York

Need help locating my package purchased on June 27th 2023

Brought items from Saks off 5th Date June 27th 2023 Items were a lot of money Item # 11880**** Started to track package Tracking # 1CDLMC9VL5UCKFB Started Tracking Sat July 1st 2023 9:21am Kearny NJ ... Shipment created 8:18pm Kearny NJ ... Receive Scan ... By July 3rd another payment was taken from my account for the package again same amount ... while it was paid for already and shipped out ( please note the dates) Purchase date June 27th 2023 July 1st 2023 package was already in Kearny NJ ... when on July 3rd 2023 another was taken from my account ... On Monday July 10th 2023 @10:58 am package was noted to be under investigation .. don't know by whom Note( this package was paid for twice) From Monday July 10th 2023 @ 10:58am I've seen anything of my package ... no email or anything .. its as if it just vanished into thin air .. I'm at work it's hard to be following up on these things without anyone even caring ... I paid twice for these things and I have not received back my money or the package which I really need! All i'm seeing now is "Your pack had an exception" ... please I need help locating my package
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Rolan Edc

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Verified Reviewer

Never received package but driver marked delivered

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I placed an order with Nordstromrack.con CDL shows package marked as delivered but I never received my package!! It shows delivered at 8:43pm but the driver did not ring my soo to let me know that the package was there and who delivers so late at night?? This is such a disappointment!! This is the worst delivery company ever!!!
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Loss:
$140
Cons:
  • Horrible service

Preferred solution: Full refund

User's recommendation: Zero

Donna W Zpi

Never received my package

I never received my package. No one answered the phone poor service. I will never use ur company again and will not. Recommend.It to any one poor service
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Pros:
  • No pros
Cons:
  • Poor service

Preferred solution: Deliver product or service ordered

Sherry G Rph
map-marker Baltimore, Maryland

Packages was not delivered

This is the second time my packages wasnt delivered at my home .where is it.with you all.its being investigated.the carrier is taking all my packages.Iam home every day I be waiting my packages from you never get them the carrier is taking my packages.. I have a door camera.and I can see who come on my porch at all times and it records everything and any body thats on the porch and in front of of my home at all times.I just want my packages
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User's recommendation: I want my packages

1 comment
Guest

The carrier stole my Saks Fifth Avenue purchase. The driver placed the package on the porch, took a picture, the took the package back with him.

Both of my neighbors saw the delivery man literally steal my items. What company would allow this?!!.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Queens, New York

I didn’t find my package

CDL Services - I didn’t find my package
CDL Services - I didn’t find my package - Image 2
Im mad .i got email that my package was delivered I after I come back it wasnt nothing I left instructions where to leave safe the packageprobably your driver doesnt care attractive all that people pay for that and just put in front door and left ..soo the question .who will respond for my lost
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Anonymous
map-marker The Bronx, New York

Package not delivered to mailbox

I called and someone just hung up the phone NO ANSWER AT ALL! Message said in mailbox this company does not have keys to mailbox
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Anonymous
map-marker Vineland, New Jersey

Disrespectful workers lost my package nobody cares

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CDL gave me a tracking number said my package was delivered 60 miles from my house and continually went further and further away I called them to ask about this of course they do nothing about it so then you're nothing about my package but yet CDL gave me a tracking number not possible Right can't create a tracking number without getting a package none of us are stupid out there so I called them and ask him about this he told me to take a screenshot of what the website was saying and send it I went to get a friend's phone to do it came back now the website said my package was delivered 3 years ago somewhere people I'm not even kidding you said my package was delivered November 11th 2020 today is January 24th 2023 this is nothing but a joke to them 843 reviews 1.6 rating I've been getting packages for years never ever have I been through this kind of disrespect this kind of stress is a $250 package I guess I'm out $250 no people I will not be out $250 I recorded my conversations with them they speak over you they don't listen to you they're completely disrespectful everybody has attorneys I'll bring these messages and these conversations to my attorney and I will get my money from CDL how can you create a tracking number if you did not get a package that is impossible they sent me two emails with the tracking number now they're throwing their arms up in the air and saying they know nothing about my package really I told my vendor to never use this company nobody should use this company I can't believe it's even in existence today they should have been out of business probably the first year they opened never even heard of them and they definitely should not be in business today somebody's got to do something about this business and I'm kind of one of those people who
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