New Reviewer

Payment issue

can't speak to a support need to speak to c

User's recommendation: speak to your customers.

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1 comment
#2076666

...

ID
#2362869 Review #2362869 is a subjective opinion of poster.
Location
Winter Haven, Florida
New Reviewer

Bad camera

5 day old camera wanted me to send in to check out. They should of sent me a new one. Bad business practice. We're talking about security here. By giving up one of my cameras one zone would be down. Does that make any sense? Hey Mr. President we won't have any security on the west wing because a camera went down and we have to send it back and WAIT! That would never go over. So why should anyone have to wait and have a zone down when we are talking about security?? Bad company! Where's the 30 day money back no questions asked guarantee?
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2 comments
#1600648

anybody that has a cctv security system knows that cameras go out from time to time. some are still in warranty & others are not....the easy solution is to buy a couple of extra cameras for when this happens & then you don't have to worry about having a camera not working...in expensive solution to an all to common problem, remember that these products are all produced by the same country that we all love to hate!!

#1361535

This is not accurate. If a camera arrives defective within 30 days of purchase it is our policy to send an advance replacement with prepaid label to return the bad camera. I suggest that you give us a call at 888-653-**** x4.

Thank you,

Andrew

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ID
#1087271 Review #1087271 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Cons
  • Poor equipment
Reason of review
Poor customer service
Loss
$215
Preferred solution
Stop screwing the public

Short Review on April 25, 2017

People that brought DVR / NVR from CCTV security Pros who wasn't satisfied with the customer service, product/ price, go to V-MAX Watchdog website.
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ID
#1039156 Review #1039156 is a subjective opinion of poster.

A dishonest merchant selling poor video cameras

I ordered a high end 3MP video system for my home. I hired a professional installer, but the system ,after installation ,did not function at all. We spent many hours over several day calling tech support, waiting hours for a return call, then working with them We were finally told the system as sold and delivered would not work. I returned the system and asked for a refund. I also contacted the CC company and filed a dispute. They did not respond to the dispute but just waited 30 days and rebillled the CC.These people are bad news!
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1 comment
#1457371

This is very hard to imagine. We have been in business for 10 years and have tens of thousands of happy customers. We would have not lasted a day if we conducted business that way.

ID
#551101 Review #551101 is a subjective opinion of poster.
Location
Georgetown, South Carolina
Cons
  • Horible service and dishonest
  • Poor equipment
Reason of review
Damaged or defective
Loss
$6445
Preferred solution
Full refund

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