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CCO mortgage gave us a second mortgage that we actually took about $30,000 on. We received the loan in 2006 and we had made payments on for years yet after the mortgage foreclosure our balance has ballooned to over $60,000. We have applied for a mortgage workout but CCO has consistantly denied letting us pay our second mortage or give us a workout meanwhile they just keep piling up the foreclosure costs. They have forced us into bankruptcy to...
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1.0
I liked
  • Loan until we had problems
I didn't like
  • Foreclosure was designed to evaporate my equity
#1011037
they forced me into having to give up my house. I hope someone out there really stands up to them. I had a contract with them that stated my payments were one amount. I paid that amount for almost a year. Then out of the blue they sent me a statement saying my payment was 600+ more a month. I went through 5 different "relationship" manager in there company who could not find why it went up. Yet no one would put it back down to original payment...
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1.0
I didn't like
  • Company is criminal
  • Customer service for changing escrow amounts
  • Anything about them from day 1
#876355
I refinanced with cco mortgage 2006. Said I wanted 25 yr loan, mortgage guy printed intial paperwork and typed in 30 yr. He changed it by scribbling next to it 25 yr. I found out at closing it was 30 yr! Then a few years later tried loan modification, I got laid off, took home less than $200/week. filled out numerous papers, they said NO! Then they called me to get a home equity loan, can't hardly afford mortgage and they want me to pay another...
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Other product Review

#697237
This company blows service is beyond ***
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CCO Mortgage loan Review

#688172
1.0
I hate CCO mortgage.I can't refinance my loan with high interest rate because I live in Texas.
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Home Affordable Modification Program Review

#592843
Waiting since September 2014 for a response to my HAMP application could some please contact me @ rwilli28@rochester.rr.com will give u all information when u response to this email. Tried phoning but everything is on auto. Want to talk with someone can answer my question thanks a customer since 1995
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this is the worst company ever. I have had better experiences with as see on tv companies. There customer service reps are no more than automated ignoramuses. Not only are they rude, they give you wrong information and then you are penalized for following their instructions. I faxed them a required form on two different occasions to the fax number they provided. I was then told that i faxed it to the wrong number. THEY GAVE ME THE NUMBER. What?...
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Anonymous

Anonymous I have the same issue, we owe 55K the mortgage an I am forced to carry 230K in flood insurance. They claim it is policy, go anywhere where you will save thousands / year.

First; I was inadvertently tricked into an escrow account by their shady mortgage loan officer. In an attempt to have the escrow account removed, I was denied. I have an $850,000 home with a balance of $350,000 and they will not remove the escrow account. Second; I pay all of my bills automatically every month so I don't have to sit and write checks. When my escrow account was short, CCO raised my monthly payment. It took me 2 months to catch...
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Anonymous

Anonymous You can get your escrow refunded without a fee. I did it! Keep after them. They are idiots with gxsamuI.Q.'s less than 0

1.0
#760866
No 24hr customer service in the year 2015? I was locked out of the online account with no way to access my accounts until the following Monday. They failed to process an online mortgage payment (as recommended by customer service to save $20) the day prior. Despite great credit, they would not cooperate on a refinance and customer service representatives were crude, lacking even the most basic knowledge regarding refinance programs or mortgages...
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I didn't like
  • All
#718542
CCO acquired our HELOC from Country Wide. We accidently deposited a check from our credit line on 12/31/2014 and when we called CCO on 1/1/2015, they told us to send a fax directing them to not honor the check. Within 2 days the check cleared the bank and when we called they said they never received the fax. The next advise they gave us was to send a check, essentially repaying them, which we did (sent to the mailing address they provided)...
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1.0
I didn't like
  • Terrible experience
  • Customer service
#718243
Worst customer service. We've had a loan with them for 10 years. They will not help us get a lower interest rate. Tried over and over but not backed but sallie mae or frannie mac. They have bad customer service. We've been faithful in paying, however they make me want to walk right up and hand them the deed. I see others here with similar bad experiences. I would believe every one of them!!! This is a horrible company. They changed their name,...
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#693361
i filed bankrupsty in 2010 now i cant refi because this company has put a lien on my home and i live on a fixed income the company wont help i dont know were to turn.and when you talk to them they dont want to hear anything.and no bank wants to talk to you with a lien on your home i dont understand how they can do this they have the abilty to write off this lose and they keep adding to the amount.it looks like i will be in my home till i pass...
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Anonymous

Aj That would be Correct when u file for bankrupsy the bank can place a lien in your house, However they can not hold it for more then 7 years.
Unfortunately when you file ...

#685551
I requested a frozen letter from cco for paying off loan purpose. First they told me they didn't know what frozen letter is. When I talked two more people from that company and I was told to wait about 2 weeks to get my pay off letter in the mail. No fax allowed per their company policy. 3 weeks later I got my pay off letter and I was told to sign it and fax it back in order to get a frozen letter. When I called to find out how long it'll take...
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1.0
I didn't like
  • Company is illegal
  • Terrible experience
#681127