CBS Store Reviews
CBS Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 6 reviews; sentiment is largely negative with repeated complaints about customer service, refunds, billing, and order issues.
Key Takeaways for Future Customers
- Read product details carefully and confirm sizes before ordering as many CBS Store reviews cite wrong or damaged items.
- Expect slow or automated support; contacting a human for order changes or refunds may be difficult.
- Be cautious about subscriptions or promotions that appear tied to customer service access.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive phone support.
- Order fulfillment errors including wrong items, broken goods, and missing shipments.
- Refunds, billing disputes, and inability to change orders once placed.
Positive Feedback
Reviewers value product variety, noting diversity of products available despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 6 reviews; sentiment is largely negative with repeated complaints about customer service, refunds, billing, and order issues.
Key Takeaways for Future Customers
- Read product details carefully and confirm sizes before ordering as many CBS Store reviews cite wrong or damaged items.
- Expect slow or automated support; contacting a human for order changes or refunds may be difficult.
- Be cautious about subscriptions or promotions that appear tied to customer service access.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive phone support.
- Order fulfillment errors including wrong items, broken goods, and missing shipments.
- Refunds, billing disputes, and inability to change orders once placed.
Positive Feedback
Reviewers value product variety, noting diversity of products available despite service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Could not talk to someone.
Never got to order. Wanted to spend $5000 but no one return my call
Need to call me if you want me to make large orders. 410_303~2000 Needto have a person to answer phones.
Not please
Will never order anything from cbs again. Poor customer service, automated want you to buy subscriptions before they will even talk to you. Done with this.
Resolved: Received wrong shoes and only one pair
Company fixed the issue and I have been provided with apology. Package was delivered days after it stated it was delivered.
Received totally the wrong product and very disappointed. I really didn't think that this is how CBS operated. It would be nice if I could talk to somebody
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrendous customer service
- - Service was unresponsive after size-change requests.
- - The shirt shipped in the wrong size.
- - Returns are not allowed for this charity item.
Horrendous customer service.
Ordered a shirt in the wrong size. Immediately sent the a message asking them to change the size and they responded saying, "Yes you ordered medium." Sent them a new message asking them to change it and they ignored me until I got a "product shipped" message. Now can't return it because it's a "charity item."
And if they had taken the return, they would not have refunded the (not inconsiderable) shipping charge, might have taken a $5 "convenience fee" (their convenience I assume), and I still would not have the right size.
If you buy anything, be absolutely certain that you're getting what you want or they'll screw you over.
User's recommendation: Be absolutely certain that you're getting what you want or they'll screw you over.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause you suck!
Cant get any information on my order status! Cant get anyone on the phone, no one answering-asked to leave a message.
- Suck
Preferred solution: Full refund
User's recommendation: Don’t buy form The CBS store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMercendise
I ordered and needed to change the size. Could not do that even within a few minutes. Could not contact customer service
- Horrible customer service
Preferred solution: A different size
User's recommendation: Don’t use this store
Columbus, Georgia
Order status
- - No merchandise received; CBS store unresponsive by phone, email, and chat.
- - Online chat bot responses; upsell for IT support.
I have not received my merchandise or spoken to anyone at the CBS store-they don't answer the phone or respond to emails. If you ask to speak to a human-you get a bot, that responds with"we received your message and someone will be with you shortly-they never follow-up!
I went online to chat with someone-apparently that was a bot too. It tired to get me to sign up for IT support for $1.00-really, IT support!
User's recommendation: Don't deal with the CBS store!
Hampstead, New Hampshire
I haven't received my potato shirt from Stephen Colbert
Where's my shirt I ordered? It's been 2 weeks and I have never been told of my delivery date. Let us know when our product is arriving
User's recommendation: Let me get my product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken mug
I ordered a mug and it arrived broken. Cannot reach a human to get an exchange/refund no matter what avenue I use. Disgusting.
- No humans
- Broken items
- No customer service
Preferred solution: Full refund
User's recommendation: avoid!
Boston, Massachusetts
I cant place my order
- - It took 7 tries to place the order after 5 failures.
- - I wanted to speak with someone and couldn't reach a live representative.
I couldn't place order after 5 times. Tried ordering "Is Potato," shirt on Stephen Colbert site.
Finally after 7 tries , it went through. I would have loooooved to have spoken with someone when I looked up you number though. NFG Customer Service #. Especially from a long time CSR.
haveanumberwithaperson at the end. Heck, it's what I expected.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
- - Address auto-corrected; tried to cancel.
- - Automated reply says changes aren’t possible.
- - PayPal refunded; address could be corrected, size not.
The original item was returned to them. They then shipped it to the proper address.l I do not know if it arrived yet. You are never able to speak to a person, only bots, and they were still very unhelpful.
I went online to buy a "Young Sheldon" sweatshirt for my 105-year-old great aunt. She loves the show.
I put in the shipping address and hit "Purchase" as I looked at the final order- it had autocorrected the street address. So I immediately wrote them to cancel that order or to have them change the shipping address. Here is the automated response I received five days later:
"We apologize for the inconvenience. Thanks for taking the time to contact the CBS Store.
Unfortunately, we do not have the ability to change the order once an order goes into processing. This includes the billing/shipping address, shipping method, quantity, size, and color of apparel, and to cancel the order completely."
So WHAT? They are not going to do ANYTHING for me? Such BS.
I spent $50 on this item.
SO I finally got a response after PayPal refunded my money. They were going to send it to the correct address Five Weeks Later but they were not willing to change the size. I wanted it one size smaller than the original order. Again, I get that automated response.
Do Not Order ANYTHING from this company!
What a pain! automated res;ponse I got five days later:
- Nice selection of products
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do Not Oder From the CBS Store
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