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Questions on email I received

1.0
The assistant was able to speak to a manager to obtain promotion that was sent via text but this was not the one I called about. She said she would speak to another supervisor and see if they could find the correct sectional promotion and call me back. So far no second call with a new link to the sectional promotion. She did try and I am grateful for that.

User's recommendation: Make sure you save all promotion text messages because those promotions do not appear on the regular website or in the trade website.

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#3963874 Review #3963874 is a subjective opinion of poster.
Pros
  • Great products and service
Cons
  • Cant find their own promotions
Preferred solution
The link to the sectional discount sale the price is $2000 less than the same sectional on the website with a different name.
New Reviewer

Order

1.3
Paid a ton of money for media console which is completely broken less than two years later. I hardly even touch the thing I went to open it today and it completely broke. When I first purchased it I noticed that it was broken and I informed the delivery man and he said I can call them and get a new one but I was waiting for it for almost 3 months so I didn't call. Now I have a broken media console
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#3696278 Review #3696278 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Looks beautiful
Cons
  • Quality does not mean looks
Preferred solution
A new media console

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Verified Reviewer New Reviewer

Poor Delivery Operations

3.0
CB2 - Poor Delivery Operations
They messed up on a product delivery we had been waiting for 3 weeks then did very small to compensate the stress and trouble they caused. Now we have to another 2 weeks to receive the correct piece of our bed so we can mount it up and start using. Ohhh meanwhile there is a huge box occupying the half of our room!!!

User's recommendation: Think twice.

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#3650259 Review #3650259 is a subjective opinion of poster.
Pros
  • Great designs and good quality furnitures
Cons
  • Poor logistics management
Preferred solution
Let the company propose a solution

They will not refund my money

1.0
Im a designer - opened a CB2 credit card spent money / but then had to cancel the order. Once you pay by CB2 credit card they can only refund you on your next purchases. I spent $2,000 !! Basically they are hijacking my money until I spend it at their facility.

User's recommendation: Just shop at World Market they give 20% easy to work with or pottery barn.

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#3644830 Review #3644830 is a subjective opinion of poster.
Location
Pasadena, California

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Fraud on my credit card from your San Francisco Store

1.0
I called your San Francisco store and was given the run around as there was a fraud on my account. I live in a different state and someone tried to charge my account for your furniture. Neither your Corporate NOR the San Francisco store where the charge was made answered at all. This is a disgusting way to do business.

User's recommendation: DO NOT DO BUSINESS AT ALL.

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#3375318 Review #3375318 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Let the company propose a solution
New Reviewer

Lost gift card

My Name is Laien Zhou. I accidentally deleted the gift card. I bought the card on 12/18 for five one hundred gift cards. Please to resend the gift cards. Thank you!
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#3202597 Review #3202597 is a subjective opinion of poster.
Location
Monrovia, California
New Reviewer

Unable to contact offices

1.0
Wrong order. Order doubled by mistake Could not contact any human being touch tone does not work. All other tell numbers dont work

User's recommendation: Double check.

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#2882043 Review #2882043 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Waiting patiently for my leather bench. I was told it was in the warehouse last week

3.0
Where is my merchandise? Took time off of work. Waiting
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#2245512 Review #2245512 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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