Low quality, deceptive shipping, non-existent customer support
I made my purchase on the Caze website several weeks before my iPhone 6 Plus even shipped. The website claims that they process and ship orders within 24 hours but that was not the case for me in this instance. Five days after ordering, my item had still not been shipped and contacting them via the email address provided on their website resulted in my email being returned because their inbox was full. After a week of waiting I opened up a dispute with Paypal regarding my order with Caze and later that day received an email stating my item had been shipped. Eventually the case arrived which was nearly a week after my iPhone had arrived and I can say with complete honesty that the product and experience was not worth it. The SoftShell case felt too flimsy and almost too thin. The images on the website make the case appear much more sturdy and of higher quality than the actual product. The images showing the port cutouts make the case look premium but the actual cut outs are poor and distorted. The only positive aspect about this experience is that they included a free screen protector which is decent in quality. It is very disappointing that the free screen protector is of higher quality than the actual case. I would value the case
Reason of review
Problem with delivery
Do not buy from CAZE
I recently purchased a case for my iPhone 5 from CAZE and chose the free shipping option. They claim that your purchase will be delivered within 5-12 days. 14 days later my order has not shipped yet and after sending the company several emails and I am yet to receive an answer. If you try to call their custumer service you will not get an answer and trying to email them does not work either. I searched them on BBB and could not find the company. They seem to be located somewhere in asia. Simply don't waste your money or your time.
DO NOT BUY FROM iPhonecaze.com
I purchased an iPhone case from www.iphonecaze.com about a month ago. I was on the search for a thin case, and upon reviewing their website, I decided to try their case out. What I received was the most flimsy and cheap iPhone case I've seen yet. I paid $20 online for what equated to about a $4 product. The free stand that they advertised barely holds the phone and could be better made out of posterboard. Needless to say, I immediately reached out to request return authorization and a refund. I have been emailing almost daily to three different contact emails on the website and received one response from a "Martin" last week asking for my receipt. I emailed a screenshot immediately of my PayPal receipt, and now they have gone unresponsive again. Clearly this company (based on Hong Kong, so calling isn't an option) is advertising their product as a much nicer version of what it is, then when consumers are dissatisfied, completely ignoring any requests for return / refund information.
Washington, District Of Columbia
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