Catitude
Catitude Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Catitude has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "Think twice about buying from this company!" Catitude reviews highlight these issues.
Positive Feedback
No positive experiences are reported in the available review; customers note high price level and limited product satisfaction despite advertised policies.
Negative Feedback / Risk Areas
- Customer service unresponsive and disputed returns in the 90 day window, a frequent Catitude customer complaints theme.
- Refunds denied despite unused item and photographic proof.
- Shipping delays and policy inconsistencies between ads and support responses.
Key Takeaways for Future Customers
- Verify return and refund policy in writing before purchase.
- Document delivery condition and keep photos to support any return claim.
- Expect possible challenges with customer service and consider this when evaluating price.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Catitude has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "Think twice about buying from this company!" Catitude reviews highlight these issues.
Positive Feedback
No positive experiences are reported in the available review; customers note high price level and limited product satisfaction despite advertised policies.
Negative Feedback / Risk Areas
- Customer service unresponsive and disputed returns in the 90 day window, a frequent Catitude customer complaints theme.
- Refunds denied despite unused item and photographic proof.
- Shipping delays and policy inconsistencies between ads and support responses.
Key Takeaways for Future Customers
- Verify return and refund policy in writing before purchase.
- Document delivery condition and keep photos to support any return claim.
- Expect possible challenges with customer service and consider this when evaluating price.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Their ad says 90 Days Free Returns, but they did not honor this and refused my request for a return and refund.
- Ordered 12/31/24; reshipped after customs, delivered 02/04/25.
- Refund requested; policy says 10 days, ad promises 90-day returns; item unused.
I ordered the Catitude Peekaboo Cave on 12/31/24. On 01/08/25 I received an email from the Catitude Support Team saying that due to updates on customs regulations the item was returned to their warehouse.
If I wanted it to be reshipped they would deliver it in the next 7-14 days and I asked them to send it to me. It was delivered on 02/04/25.
My cat did not have any interest in it and it was not used. Thus I emailed the company on 02/20/25 to explain this and requested to return it for a refund, well within the 90 day window. On 03/07/25 they emailed saying that according to their policy items are only eligible for return within 10 days of delivery.
I replied with a photo of the ad that says Free 90 day returns. On March 20 they responded by saying that only unused items were eligible for returns.
I replied that it had not been used, and I included photos of the product in new condition.
I didnt get any further response and now I am out of my hard earned money. Very frustrating!
User's recommendation: Think twice about buying from this company!
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