Catitude
Catitude Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Catitude has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Think twice about buying from this company!".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Bismarck, North Dakota
Their ad says 90 Days Free Returns, but they did not honor this and refused my request for a return and refund.
I ordered the Catitude Peekaboo Cave on 12/31/24. On 01/08/25 I received an email from the Catitude Support Team saying that due to updates on customs regulations the item was returned to their warehouse.
If I wanted it to be reshipped they would deliver it in the next 7-14 days and I asked them to send it to me. It was delivered on 02/04/25.
My cat did not have any interest in it and it was not used. Thus I emailed the company on 02/20/25 to explain this and requested to return it for a refund, well within the 90 day window. On 03/07/25 they emailed saying that according to their policy items are only eligible for return within 10 days of delivery.
I replied with a photo of the ad that says Free 90 day returns. On March 20 they responded by saying that only unused items were eligible for returns.
I replied that it had not been used, and I included photos of the product in new condition.
I didnt get any further response and now I am out of my hard earned money. Very frustrating!
User's recommendation: Think twice about buying from this company!
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