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Catholic Charities

Catholic Charities

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What is your customer experience with Catholic Charities?

Catholic Charities Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.1 star rating based on 3 customer reviews; consumers are mostly dissatisfied, citing housing, service and safety issues.

Positive Feedback

Some mention connection to resources and stable cheap housing as limited benefits amid widespread complaints.

Negative Feedback / Risk Areas

  • Recurring Catholic Charities reviews report bed bugs, mold, poor maintenance and alleged mismanagement.
  • Frequent Catholic Charities customer complaints describe rude or discriminatory staff and poor customer service.
  • Reports mention billing issues, bookkeeping errors, and broken promises on services and housing stability.

Key Takeaways for Future Customers

  • Expect to vet housing units personally and document conditions before accepting placement.
  • Be cautious when relying on promised wraparound services and follow up persistently with customer service.
  • Consider alternatives and read Catholic Charities reviews and complaint histories before donating or applying for assistance.
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Anonymous
map-marker New Port Richey, Florida

Homelessness

AI Highlights
  • - A 76-year-old disabled Vietnam Vet faced mold, moved out, and was homeless.
  • - Charity denied help because of VA income, and she slept in her car.

I am a 76-year-old disabled woman Veteran. I moved into a home that had mold in it that my doctor ordered me out because of the lung disease that I have I could not live there.

So I was homeless I asked the Catholic charity to help me with a place to live. I have heart issues, lung issues and other health issues, but they would not help me because I got a disability check from the VA. They told me I made too much money for their help. But in the church when they asked for donations, they say they helped veterans well.

I beg to differ they would not help me so at 76 years old disabled Vietnam Vet I had to sleep in my car for over a month. I think its a disgrace to treat anybody like that much less somebody who served their country honorably I recommend that nobody give anything to Catholic charities and as a Catholic, I thought my church would help

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4 comments
Stephanny Jll

They help veterans who make less than you.

Guest

You need to start your search for resources at your county’s state welfare office. They will analyze your needs and income and help or provide you with a starting point for resources you qualify for.

Being Catholic or a Veteran is not needed to qualify for Catholic Charities. But your income will disqualify you.

Guest

Sounds like you're ready for a nursing home.

Guest

There is so many programs out there suppose to help seniors, but there is only 1 brand they help no matter how much money they have.

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Tracey G Ujk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Breach of contract failing to uphold their managerial duties

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AI Highlights
  • - Bed bugs have been in the building for 3+ years with little action.
  • - Unclear charges and bookkeeping; rent was billed twice.

Not much room here so I'm going to keep it cut and dry so you get just the facts as much as I can get in here but won't be much. The manager gave the building including me bed bugs 3 plus years ago on paper they show they're doing something about it but they are not the bookkeeping is creative at best they don't even know what's owed so how can we and won't reconcile the books they've charged me for two full months rent and I've been on housing since at least January 23rd 2018 I reported it to the Spokane housing authority they said it's between me and my landlord .I signed a lease July 16th 2024 to move to apartment 410 in the same building temporarily while they did my floors was waiting for it to be inspected to move in it got inspected past I was never given the keys nor the go ahead to move in and they have since now rented it even though it's rented to me until next month that's fraud and when asked all they could say is I just don't know why you haven't gotten the keys or you got to move yet they used my dog to terrorize me into thinking that I'm going to be out on the streets again so after chipping away at my mental health I finally surrendered her and now I can't get her back .I had her 14 years and that alone is enough to make me walk away and go out on the streets .

I'm evicted every other month I've been living out of boxes for at least a year and the bed bugs are eating me alive and nobody cares that's it in a nutshell I have proof of everything I just said and more they said that we were going to have 24-hour staff in the building we don't they said it was a secure building it is not there's no door knobs on the second and third floor on the stairs nor is the alarms on and the 4th floor you can get on the elevator and go up by just pushing the button without using a fob it'll just go up by itself .On paper they not only show that they're coming in and doing something about the bed bugs or that they did multiple appointments which they did not but on paper they show that they have fixed my floors 4 years ago I reported water damage that was caused by two wax rings that had slipped on the toilet and was pouring water down in the floorboards for about a year maybe a year and a half and according to the maintenance guy when asked said they had already done my floors on paper I'm sure that they did for their bosses absolutely but did they, they did not . So the drain in my bathroom if you step on it one more time you will fall through the floor literally I had to take street signs because they're so durable put them on the floor and caulk them to the floor then paint over them, because the bed bugs were coming up through the floor like a super highway it's been a little over 3 years since the landlord gave them to us and the infestation now is so bad from so much time passing before they did anything and when they did do something it was one squirt on each side of the bed literally and then they made me sign a paper saying that I wouldn't move or change rooms to sleep in that I would continue getting ate up in the same room because then I would spread them it said I was hit with the 10-day notice to comply or vacate for failing to report the bed bugs properly when in fact I told the landlord that my friend that had passed away had them then she personally cleaned out his apartment had his stuff appraised gave some of it to the people in the building personally knocking on their doors and giving him bed bugs at the same time and then refusing to come in and spray oh yeah I'll pay for their showing that they areI'm blowing them out of my nose they're in my ears they're in my mouth when I spit out the water when I brush my teeth and I wipe them off when I *** my mental health has dwindled let me tell you they say that they work with spokanimal to ensure that the homeless people that are being housed can keep their animals when in fact they bullied me out of mind to the point where I was sure that I was going to end up on the streets again where I've been pretty much since I was 12 with my dog which wasn't fair to her so after chipping away to me or her so finally gave in andI surrendered her to the basset hound rescue Judy Brown has her and she said she's fine she's mine and I'm keeping her till the end of time and won't give her back.

I died that day inside and I die a little more everyday living like a sewer rat in the Catholic charities Donna Hansen Haven apartments were there not just the biggest landlords in the United States but the biggest slumlords in the United States I've contacted the archdiocese of Spokane , Pope Leo himself the department of health and human services , the Spokane housing authority of Spokane, the attorney general of Washington State, who says it's not something his office looks into. that{{Redacted}} it's not something his office investigates and housing said it was between me and my landlord I'm contacting you and I'm not done there I did Facebook read it I'm going to do the better Business bureau the Federal trade commission and anybody and everybody else that I can think of because people need to know that we are living like this we're being forced to live like this but on paper it shows that they're doing all this great stuff it said we were going to have on-site chemical dependency and mental health treatment we have none of that it said once we got in our units we could stay for life in fact 95% of the people I moved in with we're homeless within like the first year it said we were going to pay 30% of our income and we had to prove that we could afford to live here and that's not true either 98% of the people have never paid a dime and some apartments are on their 4th and 5th tenant and it's only been open 6 years and the water damage due to the neglect from the management it's just unbelievable the floors are getting ready to fall in on the 4th floor and my apartment and the apartment next to me because they were left and dried well water will keep going and keep going and keep going until it dissipates or finds a way out but these guys don't care they don't care and as long as they don't care then they make it so that we have to continue living like this because nobody else cares either because everybody believes what they say when in fact it's all for show for the investors because that's all they care about is the money not the people not keeping people housed not getting people off the streets because then they wouldn't have a job so let's be honest they don't really want to help the homeless they just want the money that comes with it I've gone to help me Haley with numerous complaints when we went 18 months without fire extinguishers in the building until I continue to contact Catholic Charities through Messenger which I have documented almost everything for the last 3 years I have recorded what I told him I was recording meetings every time we met with the landlords or the managers they refuse to reconcile the books they refuse to keep up on the building all they want is the rent help me Haley says it's a fight she's not willing to fight because of Catholic Charities there's no attorney that will go up against them so they just keep breaking into cash and don't have to do anything at all to rectify this situation nobody holds them accountable at all so let him kick me out my life is ruined I have no hope had there have been wrapped around services what they like what they said and they told us we could stay for Life once we got in our unit which none of what they said when they blessed the building on November 18th 2017 when Rachel Alexander from the Spokane review wrote the article quoting Rob McCain CEO and president of Catholic Charities nothing it was all for show for the investors I got wrote up one time for my dog running through the building without a leash when really in fact what happened the back door opened she came in ducked underneath I didn't quite latch her leash in time and somebody that worked at the building was walking towards her towards the back door towards us and she called her and she ran up to her I got a ride up three days later from housing and the next day from the building for allowing my dog to run through the building without a loose when in fact another tenant has two dogs and she doesn't even own a leash or a harness or a collar for either of her dogs never been on one the entire time she's lived here and never had anything said to her another tenant has a dog who also does not even own a leash a collar or a harness and if never owned one and his dogs never been on one and nobody said anything to him I got a right up for not being nice to staff because I hurt my back moving in here and it was hard for me to take my dog downstairs to go to the bathroom but every day first thing in the morning I would take my dog down and every day this lady would say how are you and I would finally I said I'm *** and I'm going to be *** until my back is better so please stop asking me 3 days later I got to write it from housing the next day I got right up from the building and I've talked to people and nobody else has even ever been turned into housing for anything let alone something so frivolous is that and discriminatory those are just a couple case in points I have more when I had my dog 12 times a year or more the elevator would be out sometimes for two or three days sometimes for a week which was really hard my dog had bad hips getting her up and down the stairs to go to the bathroom so she began peeing because she couldn't wait long enough to go down four flights of stairs to go to the bathroom I would clean it up but I would get in trouble because my dog was having accidents nobody else even cleans up their dog's accidents since my I've not had my dog the elevator has been broken once they got it fixed the same day I don't believe in coincidences I really don't they've changed five policies that I know for a fact that made my life easier like the laundry rooms are locked on nice holidays and weekends and whenever they forget to open them up they're still locked too all day all night nobody can do their laundry you would think that you would want us to do our laundry as much in this option as we can nope and by the time they do unlock them you don't have the money anymore that's fair that's just and rather than help people get their social security or their ABD they just let people live here for free they don't care they don't even try every 3 to 6 months we get new counselors because they just get trained they just get started helping you and they move them so that on paper it shows that they're helping you but they don't actually have to help you cuz the next one comes in they just they got to get trained they just get started yeah well you know the rest then they're switched we've had five managers and six years I received a write-up for that I would like to go on and tell you more and tell you everything but Im running out of room however there is a picture that is in the pictures that I gave to you guys where there looks like there's a whole bunch of huge pile of trash like the garbage stuff that's right outside of a tenants door for pretty close to 8 months maybe a little bit longer before Connie the district or the manager over all the managers for Catholic Charities manager over all the managers Connie told the maintenance guy with me standing right there to knock on the door and ask her to take all that back into her apartment I said stop the stupid train why would you do that it's already outside knock on the door and tell her to help you take it down to the garbage she goes whatever so that's what they did so I wouldn't have been there it would have gone right back into the tenants apartment for around 8 months approximately that's the way they manage these buildings there's way more but I'm out of room and you get the idea stop stop by I have proof of everything I'd be glad to show you

User's recommendation: I recommend that you don't go into or rent from any Eastern Washington Catholic Charities properties because they're infested with bed bugs believe that and I would if you care for anybody that lives there move them out and believe everything that they have to say when they tell you how horrible the living conditions are

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Resolved
Clay L Rnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Resolved: Racist employees with ignorance

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AI Highlights
  • - Dining hall about 10:00 a.m.; security guard verbally assaulted me and I may sue for discrimination or aggravated assault; I emailed corporate CEO.
Updated by user May 26, 2025

Company fixed the issue and I have been provided with apology. You haven't had any more problems with the security officers over there so that was all I was looking for I don't want to be bothered what haters

Original review May 10, 2025

Went to eat today at the dining hall about 10:00 a.m. I was verbally assaulted by an ignorantly trained belligerent security guard.

Of course, I cussed them out. He started coming up to me, threatening me like he was going to do something. I am considering going to the U.S. District Court to file discrimination towards and/or aggravated assault.

I emailed corporate, including the CEO, and anybody that's donating funds to these people should keep in mind their extreme racism. Don't go there or donate.

Pros:
  • Really there are no pros
Cons:
  • Too many to list

Preferred solution: Apology

User's recommendation: Stay away from places like

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Edward Poh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Catholic Charities housing in Pinellas Park are discriminatory and dishonest as it gets. Never trust the staff at that location

The staff is discriminatory and filled with hate. If you don't support the staffs behavior you will be harrassed until you fall apart. Never trust any of them!

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Anonymous
map-marker Binghamton, New York

So basically was kicked out for services for sticking up for my rights and responsibilities. Never got anywhere with cc and there workers, there so. Lame. When it comes to helping someone out . 2stars

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AI Highlights
  • - I have overcome my disability but need help after years of abuse.
  • - I rate cc 2/5 because they didn't listen or help when I was abused.

Basically I have overcome my disability. But need help cuz of all the years of abuse FROM people who don't understand me.

To the point we're I get made. Then say stuff . So basically it's was a *** company trying to help me. When they didn't know what I was going through.

So if I ever need to find an apartment again I am out of luck. Only because cc didn't listen to me when I was being abused by a company. And cc didnt do crap to help me so on a scale of 1to 5 being 1 sucks.

I give them a 2on this ricter scale of crab apples. Hahaha

User's recommendation: None not one!!!!

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Tracie B Ern

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Needed help

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AI Highlights
  • - My lights are off and I can’t get help from housing crisis hotlines or agencies.
  • - Newport News isn’t the place for help; VA services feel hard to reach.

My lights are off and they send you a email to make a appointment with housing crisis hotline and other agencies right now I can't get help no where and I called other places these agencies are said and they don't care about you they are a waste of time you live down south or New York City anywhere else they will reach out to you and help Newport News is not the place to ask for help not many jobs either I'm mad angry and hurting you call yourself christian people christian people don't turn their backs on people churches and do too not even department of human services help that's why a lot of people leave VA to get better help I give them a zero even thrive salvation army is worthless united way won't help.

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Anonymous
map-marker Washington, District Of Columbia

Staff break in, rude residents, hubris

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AI Highlights
  • - Staff dress nicely but seem bossy and break into residents' rooms.
  • - Customize items for easy reach and ignore dust.

You are better off not. They are experts th-i-e-v-e-s and li-ar-s.

I live in a Catholic charities home and the staff dress nice, seem very boss, but they break into people's room quick and easy. I think it incentivizes them and emboldened them. The residents even look the other way if "you look different." Just manage on your own if you can. Customize everything so it's in easy reach.

Never mind the dust.

That's how 100 yr olds live during their 90s alone. Vote those rats out too.

Pros:
  • Stable cheap housing
  • Connection to resources
Cons:
  • Dirty mouthy residents
  • Some dishonest thick mentality

Preferred solution: Hire honest people with no agenda or axe to grind

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1 comment
Guest

The situation on the knocking was addressed thanks to this website. They conceded to allow emailing everyday to signal that we are living.

So instead every day you send an email to say good-morning. Unfortunately one of the head SW didn't like all the suggestions and blocked me, and it indicates how somewhat like cowardly that is to not even want to hear any feedback from the clients.

Anonymous
map-marker Chicago, Illinois

No Service

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AI Highlights
  • - I have been trying to get a homemaker for a year and can't reach them.
  • - I had a stroke and can't get around; a promised interview never happened.

I have been trying to get a homemaker for a year . I've been trying to get in touch with them for a year.

I've had a stroke and can't get around. I got to the point where someone from their office was supposed to come out and interview me. No show and no call.

I can't even get in contact. What's going on?Don

User's recommendation: Don't believe them

View full review
Anonymous
map-marker Far Rockaway, New York

I need assistance with a government program

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AI Highlights
  • - Wants gov grants; won't use Catholic Charities, calls it a front and fraud, waited a week for a callback, then a text asking if they need help.

I need assistance getting some government grants but I would never ever use Catholic charities I feel youre a front and youre a fraud you act like your helping people and when people call you tell them a whole bunch of foolishness its sad . I waited like a week nobody never called me back then youll send me the stupid text message asking me a bunch of dumb stuff about do I need help do you know everybody that comes to yall need help

User's recommendation: Not in this lifetime

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Anonymous
map-marker New York, New York

I need assistance with a government program

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AI Highlights
  • - A rep said Catholic Charities would offer help with rent documents, but later they said you can't come in and to leave a number to be called.

I was told by a customer service representative for emergency rent assistance program that if I called Catholic charities help they will allow me to come in and they would assist me in my tenant with putting in the necessary documents when I called Catholic charities help he told me that I couldnt come in and to leave my number and they will get back to me in a few days days

User's recommendation: Don’t even waste your time calling them

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Natalia E Yig
map-marker Danbury, Connecticut

Unprofessional psychiatrist

AI Highlights
  • - Horrible visit with Dr. Stancov; she pressed questions, escalated, threatened to stop treatment, and her disheveled appearance added to my unease.

I had a horrible experience with their psychiatrist, Dr. Stancov.

It was my first meeting with her and I was in a bad mood (a symptom of the reason I was there). She asked me a question I did not want to answer but because she continued to press, I relented and answered her question. After I answered her question she continued to escalate the confrontation. I asked her if she really wanted to continue escalating the argument and she continued with her barrage of incendiary comments.

I pointed out that I had answered her question and that should have ended what was ultimately a power struggle of her creation. Furthermore rather than seeing me as a symptomatic patient, she played the ultimate power move and threatened not to treat me. I wish I had left, because what ensued during the rest of the visit was as damaging as the violence with which she acted. Adding to my unease was her physical presentation.

Her hair appeared matted and her clothing was disheveled. This did nothing to inspire confidence.

Reason of review:
Poor customer service
View full review
2 comments
Guest

Quack, quack, quack...

Guest

I am sorry for your experience. Not to generalize but they dont have the same kind of controls that secular nonprofits might have.

They hire from within or people whose philosophy is more authoritarian. I have the same experience with a social worker in their housing. She stays cooped up in the office all day with other staff and instead of being the residents friend she plays all kinds of headgames. She has a broken clock on the wall so you cant tell how long into the meeting it is.

She is into total control. I cant tell her i think she is a bully because she is black. All i can do is not cooperate and tell her i have the right to remain silent or contact a lawyer. They are getting more and more of these pushy aggressive types from Nigeria in Maryland.

The bad ones always stand out because they acted like that in the old country.

So is it any wonder they find the church a safe haven. Its a great place to be a stealth bully.

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Anonymous

Won't stop harassing five years later

AI Highlights
  • - Donated $25 for typhoon relief; Catholic Charities began frequent calls and mailings.
  • - Solicitations continued for years, harassing every 30 days.

Catholic Charities is one of the worst Charities in the world. I donated $25 after the Philippines typhoon in 2012 or 2013.

Since that time, CC has been calling or mailing me nonstop, spending much more than the $25 I gave them on fundraising. After I donated, they called me every other month for two years and sent me mail ever other month. I have actually screamed at the people who call and demand that they remove me from their list to no avail.

More than half a decade later, Catholic Charities relentlessly harasses me every 30 days. {{REDACTED}}

Reason of review:
Poor customer service
View full review
Anonymous

Cashing my check

AI Highlights
  • - Catholic Charities paychecks were blocked at check cashers.
  • - The blocks were due to Catholic Charities owing money and bounced checks.

I tried to cash my paycheck from Catholic charities at a check cashing place and was told that there was a block on Catholic Charities because Catholic Charities owed them money....I went to a second check cashing place and was told the same thing they said there was too many bounced checks from Catholic Charities...Thats embarrassing and a shame .I thought the bible said we are to be good stewards with our money . I would think that this institution should be a good example .Also the law says if you work 8 hours somewhere you are intittled to anon working half hour break .. the do not provide for this.

Reason of review:
Problems with payment
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2 comments
Guest

Stephanie at CC DC thinks being in a position of power means being authoritarian SE style mean loud short rude and nasty. She misplaced my rent check.

She never greets me except with "what do you need." Her business knows no limits and her voice sounds like a buzzsaw, rough and shrill. If she disappeared that check I am going to file a report. No apt I have lived in has such mean incompetent staff. Just to pay rent she produces 4 sheets of paper for me to review and sign every month.

Catholic charities requires such a paper trail for low income supportive housing rent they need to hire an extra person and all he does is organize files all day long.

You supply the information, they grow a file, and the new guy is Nigerian too. Either Nigerian or Latina they love to do clerical work at CC.

Guest
reply icon Replying to comment of Guest-1661033

Yep. I had the same experience with her.

Ask her a question. If she is busy and you interrupt her inconveniently she writes you up. Today I asked to speak to the SW. She eventually went to ask her to see me.

Through the closed doors "The B-t-ch wants something from you!" shouted with scorn and laughter. I dont know if it was me but they were both laughing and I do know that is about how well they regard us. The Stephanie cannot empathize or thinks its all about usury & power, a certain type of skin tone power.

This is why people clients give up asking social workers for help. They are too callous.

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Anonymous
map-marker Gibsonia, Florida

Really bad counselors older male a

AI Highlights
  • - Negative counseling experience at Catholic Charities in Orlando.
  • - Describes an older male counselor as rude, with white hair, and abusive to women.

I went to catholic charities in Orlando fl on 1819 semoran blvd some years ago for counseling. There was a terrible older male there he had white hair thin and was such a bad counselor and rude person. Not sure why that sicko is even working as a counselor. Wanted to warn people about him he's abusive to women. If I get his name I'll post it and he's rude condescending

I went to catholic charities in Orlando fl on 1819 semoran blvd some years ago for counseling. There was a terrible older male there he had white hair thin and was such a bad counselor and rude person. Not sure why that sicko is even working as a counselor. Wanted to warn people about him he's abusive to women. If I get his name I'll post it and he's rude condescending

Reason of review:
Poor customer service
View full review

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