David R Uig

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Verified Reviewer

Don't waste the money

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On paper sounds like a great idea. However in practice the design is functionally awful!

They should not be allowed to sell this device as it fails against everything it claims to do.

1. It is easy to install

2. The rake to scoop the solid waste is terrible, the gaps are too big and it has these notches that is uses to shake off excess cat litter. That in fact slings the solid waste everywhere back into the litter

3.

During washing because the solid waste does not get scooped proper the machine washes the litter with waste in it making a sloppy mess

4. To add insult to injury the darn machine then blasts hot air over the litter and left behind waste making the smell 10x worse that before. It lingers for days and days

5. The actual cat littler itself is the worst I have ever used.

I have a 3,000 sqft home and find the litter tracked from the box into pretty much every room! That sounds impossible and I was shocked when I saw it happening

Please don't waste your money on this awful product, I don't know of a better robotic cat litter box so I am going back to manual.

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Loss:
$45

Preferred solution: Full refund

User's recommendation: Keep using a manual box

Anonymous
map-marker Palm Coast, Florida

Customer service

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I called customer service to explain that when I moved, I missed placed the toilet hook and was in need of a new one. The customer service rep told me That she could not sell me the hook.

That I had to return the machine for inspection and that would cost 45 dollars to ship it and if the machine was ok they would ship it back with the toilet hook but if it needed service, it will cost me 200 dollars.

I explained to her that the machine was working and was not under warranty anymore and that all I needed was the toilet hook.I said how can you sell me a machine that cost over 400 dollars and then refused to sell me this part. She refused again and told me that the parts belong to the company and that they did not have to sell them to me.

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User's recommendation: be very careful of this company they just want to take your last dollar

2 comments
Guest

Sounds like you mouthed off and stopped helping you. Maybe start with keeping track of important items like a toilet hook and then work on that attitude.

Guest
reply icon Replying to comment of Guest-2316703

She stopped helping herself?? LMAO.

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Julia H Act
map-marker Houston, Texas

I hate the cat genie with my entire being

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I have owned 3 cat genies and I'm so pissed. I hate the cat genie. It's constantly having drainage errors even though there's no clogs. It hasn't worked for even 2 days after the first few months. I'm so sick of trying to troubleshoot this *** product, I'm about to just throw this $500 device into the *** dumpster. Don't buy it.
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User's recommendation: Do not buy this

Anonymous
map-marker Raleigh, North Carolina

TERRIBLE customer service

They sent me the wrong item then told me they listened to the recording and it was my fault . When I asked her to tell me what she heard in the recording that made it my fault she completed stumbled over her words. They refuse to refund me for the wrong item sent and will not send the replacement item ( that I needed All along ) unless I pay For it. So I will Be out $40 because of their mistake.
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Sandra S Vvl

AI unit has multiple errors

Despite installing several new light guides, it still fails. Add to that a drainage problem abd a bowl full of dirty water/poop. Note that this is the AI model. Artificial Intelligrnce. Indeed. What an joke. Our "Dumb" works without fail. I wish Cat Genie big wigs would swap the AI model out for a dumb one. THAT would make me very happy.
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Loss:
$500
Pros:
  • Dumb model works great
Cons:
  • Users should get their money back
  • Ai requires more interaction
  • Ai too prone to erroneous errors

Preferred solution: Full refund

User's recommendation: Don't buy the AI model. Dumb is smarter.

Teri B Sxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsville, Kentucky

My unit has no lights and will not start

Unit beeps but no lights runs water then just stops? Will not drain unit taken apart cleaned hose cleaned still not right.
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Laura D Vgs

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Verified Reviewer

Poor customer service

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They sent us a complete malfunctioning cat genie and will not supply replacement for any cleaner or granules that were wasted on the Constant finishing cycle that it did for a week!!! They eventually sent a replacement motor piece, and I have to drop off the broken one in five days at UPS.

For this much money that we have spent, and time spent calling and emailing, it is very frustrating.

I asked for either a discount for my next purchase of cleaning solution or complimentary cleaner sent.

The broken unit went through half of a container of cleaning solution and almost a whole thing of granules. Really ~$30 worth after spending $1000

With the broken cat Genie always having the shovel down, my cats went to the bathroom in new places and I am still trying to clean and stop that new problem.

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Loss:
$30

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid

Sheila c Egj

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Verified Reviewer

It's junk I want a refund

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I bought this cat genie a and it broke got a hold of the company they sent me the new part then it would not work with the cartridges sent me new ones now it won't drain did all the things trouble shooting said it still doesn't work I asked for a refund but cat genie says they can't give me a refund they haven't sent me a new replacement nothing I have not heard anything from them yet now I will call a lawyer and we will see how fast they respond 280 dollars for junk I'm pissed and I want a refund and I will not stop leaving bad reviews a refun Sheila carnesa refund
View full review
Loss:
$300
Pros:
  • Like my cat genie
  • When it works
  • Mostly autonomous
Cons:
  • Paying a fair price for an item not to work
  • Greedy company
  • Overpriced for the longevity of the unit

Preferred solution: Full refund

User's recommendation: Don't buy

Dallas B Eoe

Red washer scrubber hopper gray ring

CatGenie - Red washer scrubber hopper gray ring
CatGenie - Red washer scrubber hopper gray ring - Image 2

I purchased the CatGenie and the gray ring inside the hopper has a way bigger Gap than it should and the red washer is not with it as well the scooper is cracked and I do not have the scrubber that is between Tray and the base of the unit. I also think im missing a pice in the center.

Where the base sticks up and the bowl/sifter inserts.

Should there be a washer or is it just hard plastic to hard plastic?

So i need a replacement of

Gray ring inside hopper.

Red washer on hopper.(all washers/gaskets would be great)

A scrubber (and backup if it breaks)

GenieHand(I'll epoxy the one i got for a backup)

Ill just buy the geniehand that comes with a free scrubber. But id still like to by 1.

Thanks for your time and help

Dallas Bergmann

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Preferred solution: Let me buy replacement or missing items

Anonymous
map-marker New York, New York

Potty will not drain

SadThe scooper drops *** back into litter box and I keep having draining problems. I'm so bummed out....I have spent over 500 hundred dollars on the cat genie and it causes more problems than solutions.
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Elizabeth C Hfw
map-marker Greenville, South Carolina

Using the CatGenie killed my cat.

About a month ago I began noticing that my otherwise very healthy cat was acting constipated. He was attempting to *** in areas other than the CatGenie and unable to go.

I gave him some CatLax that I had from previous years (it had not expired) but that didn't help. He stopped eating and began to lose weight. I took him to the vet and they did a complete blood work up. Lab results were good.

Diagnosis: extreme constipation. He came home with a liquid oral laxative to take twice a day for two weeks. After six days, no bm and no improvement, so I returned to the vet. He was dehydrated so they kept him overnight to give him fluids and the next morning, sedated him to manually empty his body of a massive amount of *** and then give him an enema.

I brought him home that afternoon, very sore and uncomfortable with pain meds for three days. He seemed to recover, felt better and began to eat again. But within the week stopped eating and relapsed. Still unable to *** at all.

We returned to the vet yesterday and the doctor explained that he had been constipated for SO long that scar tissue had built up around his anus shrinking the opening so small that his normal size *** could never fit through to exit his body. To make matters worse, in straining to defecate, an anal gland had burst and become infected, which could not be cured with antibiotics or otherwise. Because of my wonderful self washing litter box, I had not known for an extended period of time, that my beloved cat was not having bowel movements until it was far too late. He suffered a horrible, cruel death until I learned what was wrong and that nothing could be done to help him.

Yesterday, I had to ask the doctor to lay him to rest and give him peace. All because I didn't want to scoop his litter box. I am in mourning, in anguish, angry with myself for not knowing, and furious with CatGenie for not notifying cat owners of this danger. When he was in the hospital overnight for surgery, I notified the company about what was happening and their sympathetic response was this: "Great news!

This is exactly why we've invented the A.I.!" Screw you CatGenie.

Your wonderful new invention didn't save my companion of 13 years and probably was too little too late to save a lot of other cats too. I seriously doubt that mine was the only one who fell prey to this demise, as horrible as it is.

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1 comment
Cory S Tye

"Because of my wonderful self washing litter box, I had not known for an extended period of time, that my beloved cat was not having bowel movements until it was far too late" You mean it wasn't going into the CG at all? I read your situation a few times to see what the matter was, but it clicks somewhat.

A lot of these 'automatic litter boxes' boast the AI they have now and how the app will let you know if something is 'off' with your cat.

I thought it was just helpful features but you're probably right. Given how many complaints, how wasteful, and how greedy the DRM supply-chain style of many of these specialty litter appliances can be; It wouldn't make sense for them to add such a feature out of the goodness of their hearts.

Tara B Ayk

Have Catgenie Gone Bust ???

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Tried to buy cartridges at Catgenie UK - accepted my order - no cartridges sent I cant find anywhere in the uk that supply them now Are you going out of business?
View full review
Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

If you Google cat genie replacementioned soap it will tell you what to do to replace the soap.

Midori Vgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Malfunctioning

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Your customer service woman walked me through the steps and now my cats will be happy! She even took my order for replacement cat genie liquid Thank you Your company should offer military discount!!
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Pros:
  • Mostly autonomous
Reason of review:
Good customer service
Michael M Yok

Screw Cat Genie and their broken solution needle.

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I opened up the unit and removed the hose from the needle and extended it to outside. I took a gallon container of sanitizing Nature's Miracle. The one with a spray attached because it has a stiff hose to the bottom. Than I sat the gallon at the same level as the genie, loosened the lid a little and attached the hose. Now when the dose pump runs it sucks the fluid out of the gallon jug. Screw Cat genie!!! I also have the "Cat Genius" to bypass the d#$%m RFID. I am researching the internal parts so if a motor or something goes out I know where to get them.
View full review
Loss:
$400
Pros:
  • Mostly autonomous
Cons:
  • Greedy company
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Marianne K Nws

Don’t waste your money

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CatGenie - Don’t waste your money

This unit was purchased December 14, 2014. From day one if you did not physically shovel the poo yourself into the processing part of the unit the cleaning shovel would spread poo all over the litter and therefore the shovel is slotted so the poo would just slip through and stay in the litter. Then after the wash cycle it would dry the little and the fresh poo spreading the awful stench throughout the downstairs of our home! That is why we could never leave it on the automatic cycle. Should have returned it then, but it was still nice not having to change regular litter.

Now the unit is not quite three and a half years old and it will no longer distribute the sanisolution nor can we even put a full maintenance cartridge in the unit without getting an error message saying the maintenance cartridge is empty when it is completely full.

So today I called CatGenie customer service and was told that the needle to draw out the solution is broken. To fix it will cost $90 plus shipping both ways and most likely the fix will not last and suggested we just buy a new unit! Are you kidding me! This unit is not that old and for what was originally paid for the unit and the continual flow of purchasing supplies this is ridiculous!

We are very disappointed and if we knew the short life span of this thing we would have never purchased it. Looks like it is back to regular litter for us.

Included a photo to show it has been well maintained and used by only one cat for the las year and a half.

Again, don’t waste your money!

View full review
Loss:
$100
Cons:
  • Overpriced for the longevity of the unit
Reason of review:
Bad quality

Preferred solution: Price reduction

2 comments
Guest

Same thing happened to us! They were uncooperative, unfriendly, unsupportive, and unwilling to send us a new needle. Terrible customer service!!!!

Guest
reply icon Replying to comment of Guest-1650092

They never answer emails or calls

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Anonymous
map-marker Hot Springs, Arkansas

Poor quality with cleaning cartridges

The quality of the cleaning cartridges has drastically decreased since I purchased my first cat genie in 2012. I purchased a multi pack of the cartridges in 2017. Only one of the seven cartridges would operate in the cat genie and the company only agreed to replace two of the cartridges. It was very disappointing to throw $200 of full/unused cartridges in the trash. Since 2017, I have had several cartridges that could not be read by the cat genie. Please note: I purchased a new cat genie in 2017 because I was told the problem was with my machine. I don't think that was accurate. Most recently, I purchased a two pack of cartridges in September, 2018 and today only one of the cartridges will function in the machine. I called customer service and Nicholas wanted to walk me through removing the cartridge, waiting 2 minutes, and reinserting it (liked I'm a do-do) to make sure the cartridge is faulty. Of course, you can't call and get a CSR at the time of the call. You always have to leave a message and when they return the call you must be at the cat genie machine or they refuse to help you. I like the features and functionality of the cat genie machine. The company should warranty their products and be more customer centered. It is not less expensive to own and operate a cat genie. It is VERY frustrating to train your cat to use this box and then have to switch to a traditional litter box temporarily, because the supplies are not reliable. QUALITY CONTROL -- learn about it, implement it, and take care of your customers!
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