Caterpillar Reviews

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Injector failure

I have a caterpillar 257D skid loader with 42 hours on it the injectors are out in my local caterpillar dealership in Shakopee Minnesota tells me it is not covered under warranty

User's recommendation: Beware.

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ID
#3276934 Review #3276934 is a subjective opinion of poster.
Location
Hartford, Connecticut
Loss
$5000
Preferred solution
Deliver product or service ordered
New Reviewer

So Poor Services

We bought a loader from Gainwell Commonsales Pvt Ltd but we are not satisfied with services provided by them. So poor services they provided us I can't explain. They delay to give us delivery of loader &;;;;;;;; when they give delivery to us the front glass was broken and they are not accepting now. Even they didn't provide us the form21, form22 & TRC till now almost after 10 days of delivery. They are destroying the image of a world class company like you. We will also think many time before deal with cat in future.
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ID
#2859922 Review #2859922 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

So Poor Services

We bought a loader from Gainwell Commonsales Pvt Ltd but we are not satisfied with services provided by them. So lazy services they provided us I can't explain. They delay to give us delivery of loader &;;;;;;;;; when they give delivery to us the front glass was broken and not accepting now. Even they didn't provided us the form21, form22 & TRC till now almost after 10 days of delivery. They are destroying the image of a world class company like you. We will also think many time before deal with cat in future.
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ID
#2859904 Review #2859904 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Because my over the shoulder flashlight not working

I dialed the number and it said it's no longer in service You told me a number to call on your website and I have call it and it's not working and there's no reason I should have to put a 100 words in to make you guys happy It might not make might not be you guys
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ID
#2759117 Review #2759117 is a subjective opinion of poster.
Loss
$16
Preferred solution
Just a pair of the work
New Reviewer

WORSE DESCITION EVER ! DO NOT BUY THE C18 ENGINE !

Finally, after 20 years of hard work in our bus sines, thanks to CATERPILLAR we are going OUT OF BUSSINES. We struggle to purchase a new main engine for our commercial fishing boat at the Pacific Ocean in Mexico. Sadly we decided for CAT C18 engine instead of a YANMAR or CUMMINS. The engine worked ok until the incompetent CAT CREW took over the boat to download information from the engines' computer 2 months after we purchased it. 1ST ERROR: Cats crew DID NOT connect the sensors to the computer to detect and protect its self. 2ND ERROR: Cats crew turned on the engine Without OIL. Conclusion; The engine DID turn on (it wasn't sou posed to since it was sold to us claiming it will protect for that specific type of situation)And did NOT protect itself ... We demanded to the dealer to replace the engine for a new one and they would not comply to our request...the engine is still faulty and now we have being sued by CATERPILLAR ! It's as frustrating and ridiculous as it can be. The families who depend on the production of this boat are being pushed emotionally to a level of stress they don't deserve ! IT TOOK US 20 YEARS TO BE ABLE TO BUY A NEW ENGINE...AND WE GOT THIS ! PLEASE DO NOT BUY A CAT ENGINE !!!
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ID
#1069448 Review #1069448 is a subjective opinion of poster.
Product
Caterpillar Boat Engine
Cons
  • Fact that after the sale no one shows up to give a solution
Reason of review
Damaged or defective
Loss
$85000
Preferred solution
Full refund
New Reviewer

Why do I have to pay for oil samples for warranty purpose

I am concern about the cost for the services that tracmac are charging me for a follow up service at 1000 km I have to pay for labour oil samples parts and miscellaneous on a brand new 320dl excavator why is the customer have to pay for oil samples when this is for the company to do all there research and to protect the future problems on all parts that used oils can anyone tell me as to why customers have to pay such high price .,I am very much disturb I would like to know if this is the customer cost to do research for caterpillar or if this is quite normal
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1 comment
#1165199

This is normal.

ID
#417884 Review #417884 is a subjective opinion of poster.
Location
Port-Of-Spain, Port-Of-Spain
Loss
$600
New Reviewer

Training at Peoria

Update by user Feb 13, 2013

After complaining again, I got an email on 2/6/2013 from CAT/Macallister and finally told me what they should have told me in the first place but choose to ignore my last email from the other time without me knowing anything. This complaint would not have been put on here if only my email from the other time was followed up on.

According to the most recent email, I will be receiving the training when they get 3 other people and when it gets warmer. It also said that my name was turned in for such training at the Peoria Training Center.

Original review posted by user Jan 13, 2013
These people train for backhoe loader operation. But all I get is the run around and get ignored. One hand doesn't know what the other hand is doing. These people are worthless and now I question their ability to train anyone on heavy equipment in a safe and efficient manner. I'm trying to buy a service so I would be a customer. The other places that have been indifferent and ignored me: CAT/Macallister in Indianapolis, IN and CAT Landscaping and Construction Trades on facebook/You Tube. I will be the one shelling out the money so I should be able to get some serious backhoe loader training instead of playing a bunch of *** games with heavy equipment like batting a ball around, picking up tires or whatever. These SOBs just want to make a lot of money with the least amount of hassle.
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1 comment
#862640

Never received any training because they didn't want to give me the training I wanted.

ID
#374813 Review #374813 is a subjective opinion of poster.
Location
Peoria, Illinois

Caterpillar plant in joliet il

If anyone is considering working at cat plant in joliet go elsewhere. Thye mgmt lies to all workers promises you aloit to get yoiu to join does not deliver on most tf it, They are very dirty underhanded do not appreciate or value employees, They look for ways to fire you so as to get a replacemenrt at a cheaper cost to them, make people wait a year to 1 1/2 yrs for in surance don;t go there period worst place i have ever worked in my life. It used to be a fgood place to work 20 years ago but not now gets worse every year.
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ID
#295475 Review #295475 is a subjective opinion of poster.
Location
Cicero, Illinois
New Reviewer

Inspection fees

Due to the economy we recently had our Caterpillar repossessed. We did however gain it once again with in 5 days...fully paid off or so we thought. Now we are receiving a bill in the amount of $341.00 for an inspection they claimed was performed. Now bare in mind we did not received a copy of the inspection. We have had several problems with this machine and still do at this time. Caterpillar will not release the lean without the inspection fee being paid in full. Even though we did loose the machine I do not think it is right they force this fee on someone without consulting you regarding your actions in which your going to take. I would strongly recommend you do not purchase anything made by Caterpillar and WHAT EVER YOU DO.... DO NOT LET YOUR PAYMENTS GET BEHIND.
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1 comment
#154142

So it's CAT's fault that you got behind on your payments? And you're also torqued because they had to inspect it for serviceability after they repoed it and charged you the fee since you got it back.

The fee would've been passed on to the next person who bought the machine - you just happened to pay for your problem yourself - instead of your problem getting passed on to the next person. Get a grip..

ID
#185908 Review #185908 is a subjective opinion of poster.
Location
Chantilly, Virginia

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