Companies are selected automatically by the algorithm that evaluates information in their profiles. Some of the algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Consumers Opinions about Utility ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

August 2020 - After a derecho (straight line wind storm) knoocked out power to a significant number of people in my state, I decided to bite the bullet and buy a new generator. Purchased this electric start generator from Powermate/Generac (note that Generac purchased and now owns the Powermate brand) and it would not start STRAIGHT OUT OF THE BOX!!! Hours on hold and speaking with customer reps who read out of a manual to suggest fixes and still no power, no generator and the only recourse under their 3-year warranty is to take the generator (now with a full tank of gas) to a authorized service dealer. They gave me two options, the first (and closest) no longer in existence and the second almost 40 miles away. Had to give up a day vacation from work and no resolution in sight. I can't stress enough DO NOT BUY THIS BRAND or any Generac products. Lemons lurk amongst their brand...October 2020 - Believe it or not, still waiting on resolution of this issue. The brand new generator has been sitting at the ASD for 2 months now because they can't get an authorized warranty repair manual for this model. The ASD's distributor says they are having trouble getting a manual from Generac because the model is "too new". Waiting on hold right now with the corporate office to find out when I can expect either a full refund or new generator... The customer service rep just informed me that she confirmed with their service department that there IS NO SERVICE MANUAL FOR MY MODEL!!! She now has the service person at the ASD on the phone with their service techs to hopefully get the repairs started. AVOID ANY PRODUCTS FROM GENERAC
These people right here are terrible human beings! I don't understand how and why they have been allowed for so many years to continue their scam business. Shame on the state of PA. My elderly parents in Chippewa, PA was just ripped off more than $3000 for 3 breaker replacements. He would have gotten $7000 had she had a higher credit card. That's the only good thing that happen for my parents in this situation. Waldron Electric company is your *** on earth. Don't call them EVER! And BBB, you all are not doing your job for the people scammed by this company. Shame on you too!!
I have had 2 ecogen 15kw units both suffered from premature brush failure, slip ring damage, and error codes. The first unit Generac replaced. The second unit started having error codes shortly after having the brushes replaced by a qualified service facility. It appears they failed to inspect the slip rings which were in bad condition ate the brushes up and caused them to stick in the holder. For the latter (sticky brushes) the service tech did indicate that he had seen a number of these conditions and has reported the condition to Generac. Now even though my unit has just over half of the time and hours left on warranty they say it's not under warranty.I believe this might be class action material & it's clearly not in line with their warranty documentation.

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