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...I was extremely over billed for 2 years while being on a budget plan. After the 1st year somehow I owed $900.00 and the 2nd year I owed $800.00. This is all after paying $175.00 a month....Petro Home Services
Gexa Energy...was so desperate to get out from under this company that I was willing to pay the cancellation fee of $150. The final bill with cancellation fee came to $187...
Waldron Electric...Found the problem to be the main breaker was bad to repair the problem they wanted $12,000.00 , sounded kinda crazy. Just to be able to restore the power for a few days they wanted $4500.00...
Thrifty Propane...Do not believe that 15 days and 30% to empty is enough time for this company. My house went cold in 20 days.Also say good bye to your money. They Do Not return your money in 5 business days...
Waldron Electric...told her he solved the problem, then charged her $4700! When I called him to demand an explanation, he told me he had 7 calls lined up that day that could have made him $3,000 each ($21,000 a day?!?!)...
SolarCity…I was sent a True-Up bill for about $1800.00 plus what had to be paid to PG&E which came out to over $2400.00, my PG&E bill before I signed up was less than $1800.00 for the whole year…
Duke Energy… the bill skyrocketed to over 1000. We think it was a faulty meter. Once the meter was replaced, our bill went back to normal. They did not agree and made us pay…
Consumers Opinions about Utility ?
I have had 2 ecogen 15kw units both suffered from premature brush failure, slip ring damage, and error codes. The first unit Generac replaced. The second unit started having error codes shortly after having the brushes replaced by a qualified service facility. It appears they failed to inspect the slip rings which were in bad condition ate the brushes up and caused them to stick in the holder. For the latter (sticky brushes) the service tech did indicate that he had seen a number of these conditions and has reported the condition to Generac. Now even though my unit has just over half of the time and hours left on warranty they say it's not under warranty.I believe this might be class action material & it's clearly not in line with their warranty documentation.
We had a budget plan in place with Suburban. A few months into the contract, the budget was reevaluated. They then made our payment over $300 per month than what it was supposed to be originally. I found out later on that this happened because they underestimated how much fuel we would be using. We don't use an astronomical amount of fuel, and just by using Google I was able to see that we used right around the same amount as the average household. If I can go on Google and find that out, then why can't the people who work there come up with an estimation that makes sense. A difference of over $300 per month is outrageous. I make payments online, and neither the account dashboard or the "pay my bill" option indicates a current balance. You have to go into your transactions in order to see it. Our plan called for $150 per month and I paid $100 every two weeks, so I assumed that everything was fine. So for a few months my account kept going in the negative because nobody alerted me that either our bill was past due or that our budget plan had changed. I called and when I found out that our budget plan had been changed, I cancelled our next delivery and told them that I would not be doing business with them again. I had been charged multiple late fees. In the months that all of this was going on, we had another issue and had called a few times regarding that. At no time on the phone did any representative feel the need to let us (my husband and I) know that the account was overdue.After all this happened, my husband's uncle, who works for the company, noticed that my husband was not getting the "friends and family" discount on fuel. Which we were supposed to have gotten the entire time. So we were told that it would be applied to our current balance. I called today because I thought I had paid it off and noticed we still had a balance. When I spoke to the manager of the Albany Suburban branch (who I had spoken with many times previously), she told me that they would not be applying the discount, since we were choosing not to continue with Suburban Propane in the future. She said that when they were discussing applying the discount, she did not know that I would not be continuing service. That is a complete lie. Every time I spoke with her I made it clear that I would be done with Suburban once our contract is up. I even posted a status on Facebook regarding my experience and the manager CALLED ME to ask me to take the post down. I told her that I wouldn't take it down and that people should know about my experience and about how Suburban Propane does business. In the post I clearly stated I would never go through Suburban again. So to be told that we should have been getting charged less for 8 months, but that we are not entitled to get that money back, is INFURIATING.Don't waste your time here. They charge way above every other company for fuel. Not only that, but I feel that in all my interactions, this company has been shady and deceiving. I will NEVER go through them again and I will absolutely be warning any of my friends or family members who are considering them.
It has been 13 months since Vivint Solar ruined my home, causing $367,000 in damages. Since the damages have occured I have done extensive research on the company, connected with Victims all over the US, been contacted by current and prior employees who have provided more damming information. In July of 2017 I found the insurance company who insures Vivint, despite the efforts of Vivint to hide the information, and not allow its customers to file complaints with them. The company is Axis. Unfortunately it has been found they subscribe to the same shady business practices as Vivint does. They so not pay claims. They do however tell blatant lies, ignore the customers legal rights to file a claim, and never resolve a claim. Taking a cue from Vivint, they simply stall clients and then after months of no resolution and stopped comunication you will either never hear from them, or receive a letter stating the matter was turned back over to Vivint. This goes against the law. My home is making me physically sick and is full of mold. The damages are increasing. We cannot go anywhere, cannot sell our home, my husband is unemployed because he could not accept a job offer out of state when his position was eliminated after 21 years with his company. Vivint has ruined our lives and I am now making sure I can do what ever I can to inform others of their business practices and unethical, illegal behavior. We need to stop them from destroying lives, ruining people financially, and making people sick. There are so many of us across the US, with heart breaking stories that would turn your stomach. I found one elderly gentlemen whose panels caught fire and Vivint Solar of course did nothing to help him. He was forced to sell his home for 50% of the value to an investor and be placed in senior home. He worked hard his whole life, and the home was his children's childhood home. Now due to what happened, and depression, his children say his health has declined. It is shameful. How does one sleep at night knowing they have done these things?
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