Travel agencies can be started up by just about anyone, so it’s important to find one that will handle your arrangements in a comprehensive and competent manner. When looking at travel agencies, you should consider the following aspects to make sure your travel planning is a good experience.

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Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

the person i called at customer service said i WOULD have me refund in 3 days gave me her email at customer service if i wantd to get ahold of her.. which i tried to write to her and i got message back the that email no longer exist.. what they do fire her.. then the guy tjat told me i would get refund as long as i put in cancellation in time which i did i got proof. and the guy wrote me to make sure i sent in on time.. it is 6700 which i put on my visa which i never got nothing for and i CAN NOT afford to lose 6700 which i was told "buy and if you dont uase you get refund"
In January of 2020 I booked Delta airlines through ASAP tickets to fly out March 16th, 2020. March 13th the president restricted travel to Europe. I canceled my flight the 14th of March. I had purchased ticket protection number 1299890 in case there were any issues that would prevent me from going to Europe.June 9th Delta airlines stated they had refunded my money, over $1,700.00 to ASAP tickets. After repeated calls and a pissed off complaint I was asked to be patient by ALBA (terrible customer service person). Now its been 2 months and I still have not received any communication as to the status of my refund, and obviously I have received no refund. Ticket protection and still no refund? ASAP is a terrible company. During this pandemic all Americans are struggling and this company doesn't care to give back the money that is mine to begin with.
Date: 5 August, 2020Dear XXXXX (ASAP Tickets personal travel agent)This has the reference to ITN confirmation number ...... The following 2 air tickets under this ITS number are for trip from San Francisco to Stockholm round trip starting on 12 August 2020.1) Passenger: xxxxx, Ticket no: XXXXXXXXXXX2) Passenger: xxxxx, Ticket no: XXXXXXXXXXXI have spoken to you about REFUND of these tickets several times including on 15 May, 15 July as well as 4 August 2020. On other occasions I had left you voicemails but have never received any response other than the following initial email on 15 May 2020.Yesterday (4 August) I mentioned to you that I have talked to SAS (Scandinavian Airlines - the ticket issuing airline) and received a confirmation that one of the segments of my flight on 12 August, which is from Chicago to Arlanda has been CANCELED by SAS due to pandemic situation.Furthermore, as a US citizens we are NOT ALLOWED to travel to Sweden through 31 August 2020.Yesterday you had mentioned that you have submitted a request to your management for REFUND of these tickets. However, I have not heard anything from you since then. I also offered to file a refund request on ASAP Tickets website to which you said that it was not necessary since you are already going through the process.This email is to officially document our conversation.I look forward to you expedited response on the REFUND of the costs of the air tickets.

Our Clients in Travel Agencies Category

Travelgenio
Travelgenio
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Getaroom
Getaroom
Hopper
Hopper
Royal Holiday Club
Royal Holiday Club
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Crystal Travel USA
Crystal Travel USA
BIV Travel
BIV Travel
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STS Travel

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How to Compare Travel Agencies

Travel agencies can be started up by just about anyone, so it’s important to find one that will handle your arrangements in a comprehensive and competent manner. When looking at travel agencies, you should consider the following aspects to make sure your travel planning is a good experience.

Types of Travel Agencies

If you’re looking for a travel agent, it helps to know what types of agencies are out there. Below you can read what each of them are, and pros and cons of each.

Independent

These agencies are independently owned and are sometimes one-person operated. The agent can have employees, or not. An independent agent may also work remotely as an online travel agency or online travel agent.

Pro: Independent agents have more freedom in how they work, meaning a more personalized travel planning experience for you.

Con: Due to their smaller size and more limited connections, being independent could limit the deals they are able to offer.

Host

These are businesses that affiliate with home-based travel agents as part of an independent-contractor agreement.

Pro: These relationships mean that the agent is still the owner of their business, but they have the resources available to them through the host, meaning more favorable travel deals are available for you.

Con: The agent must pay fees or commission to the host, which could mean a higher cost to the consumer.

Franchise

This is where an agent buys into an established travel agency brand or name.

Pro: Sometimes an agent can have a greater access to or requirements for accreditation to be part of the franchise, meaning more expertise in the agent. They must also keep up the standards of the franchise.

Con: Working with an agent that may be under more requirements from the franchise can mean a less personalized experience. Fees also go back to the franchise, meaning a possibly higher rate for you.

Consortium

This is one large organization made up of independent travel agents and agencies.

Pro: Together these groups can offer more deals and amenities to the consumer.

Con: Agents in a consortium must meet a threshold sales volume to be in the consortium. That may make the sales end feel pushier.

Mega

This is more of a slang term for very large travel agencies with nationwide operations.

Pro: Having such a large presence can mean more deals, connections and knowledge that can help you have a better trip.

Con: The experience can feel more industrialized, as the mega agency may specialize in a certain type of travel or have distinct rules to follow to maintain location consistency.

How to Check a Travel Agent’s Background

It’s not as hard as it may seem to find out about an agent’s background. Simply research the following points.

Licensure

Some states require agents to be licensed and some don’t, so your local travel agents may or may not have this requirement. Though licensure can be a sign that the agent takes their business seriously and is one of the top travel agencies. Call the agency directly and inquire if they are licensed.

Professional Organizations

You can also check to see if the agent or agency is listed with any professional organization, like the American Society of Travel Agents (ASTA) or the Association of Retail Travel Agents (ARTA). This means they highly value their training and contacts.

Accreditation

Check to see if they are accredited with the Airlines Reporting Corporation, or if they’re an international travel agency, with the International Air Transport Association. If they are, they can typically print a blank plane ticket in the office, which means more convenience for you.

Franchises

See if the travel agent operates under an umbrella travel agency organization such as Global Travel Group, as these may help the agency get better access to travel resources.

Training

While talking to the agent, ask about any specific training or education the agent may have had. They may have taken courses through ASTA or ARTA, have certifications through groups like The Travel Institute or have even completed travel agent training through a college. One of the most popular certifications is being a Certified Travel Associate (CTA) through The Travel Institute (requiring 12 months industry experience, completed courses and a passed standardized CTA exam). Travel company reviews may mention these as well.

How to Compare Different Travel Agents

When it comes to finding the best travel agent, you’ll want to spend some time on comparison shopping. Read on to learn how to compare travel agents.

  1. Find out about services. While researching the agent, check their operating hours, if there’s a toll-free office number and if you can contact the agent directly over email and phone. You can often find the best travel agency by looking for one that meets your needs and schedule.
  2. Assess how they are at handling customers. When talking to them, do they seem rushed, or are they friendly, helpful and easy to understand? Go with your gut feeling. Never work with someone you have a bad feeling about. Also check any online travel agencies complaints and travel company reviews to see how they are with people.
  3. Tap your network. You can also ask different friends, coworkers and other people about which travel agents they like. It’s a great way to find local travel agents and real-world travel agency reviews.
  4. Search Online for Reviews. You can check travel agency reviews on consumer advocacy sites or look on database sites to find an agent that specializes in the destination or type of travel you do. 
  5. Ask what each place has for fees. Get an outline of the agent’s fees. Make sure they provide all fees upfront. Agents typically charge for the basic trip expenses, and some may require a security deposit, a la carte fees, travel designing fees and research fees etc. Always ask an agent about their fee structure upfront. The top travel agencies will not have hidden costs. Check online travel agencies complaints to see if people are reporting anything fishy as far as fees go.
  6. Know Their Background. While talking to the agent, you can also ask them about past success stories, as well as mishaps and how they solved it. They should be willing to give you some success stories, as well as what they’ve learned over the years.
  7. Be aware of what makes a good travel agent. The top travel agencies will learn your personal travel habits and preferences, find deals through comparison shopping and be on top of new updates in their industry to save you money. They should also know a lot about local attractions and culture you might not have heard of otherwise, so be sure to ask what they know about the places you tend to travel to the most.
  8. Keep in mind the appearance of the office. When visiting the office, if the agent has one, take note of what you see. Is the office clean and does the technology look up to date? These signs will denote that the agent is keeping up on trends and cares about the details of their business.
  9. Check the attitude of the agent. When talking to the agent, does he/she seem to be passionate about travel? Or is this “just a job” and the person has the dull, bored attitude to match? Online travel agencies complaints can reveal this attitude as well.

Gustave Flaubert said, “Travel makes one modest. You see what a tiny place you occupy in the world.”  Nothing makes you feel tiner than trying to navigate the bureaucratic world of hotel booking, airfare and the other necessities of travel, despite online access. A good travel agent can take your travel plans from stressful to a thing of joy and anticipation of a good time. And if you’re looking for top travel agencies, compare the best travel agencies using the expert ratings and consumer reviews.