Travel agencies can be started up by just about anyone, so it’s important to find one that will handle your arrangements in a comprehensive and competent manner. When looking at travel agencies, you should consider the following aspects to make sure your travel planning is a good experience.

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My seven year old son and I travelled from IAH to LHR on Iberia Airways on 19th September 2020 to visit my dying sister in the hospital in London. An agent at ASAP booked 2 tickets and we flew to London.My return date was supposed to be 14th October 2020. Due to my sisters acute illness I could not fly on 14th October (she passed away on the 25th of October)I was in touch with ASAP travel agent that my sister had a few days to live.The ASAP travel agent kept telling me that they could not waive the penalty and I would have to pay $550 per ticket for a new booking(I was just requesting to change my date because my sister died a few days later)With no other options left, I paid the agents to change my booking for 4th November. My ticket number was issued after paying a heavy penalty for two tickets.However my other sister who also travelled from IAH to LHR and was in the same predicament as me (she bought her ticket from ASAP ticket too) she contacted Iberia airline and the agent changed her booking for no charge!! She was flying on the exact same route as I did, two days after me.I contacted my ASAP agent and told him why did you charge me a penalty when my sisters flight was changed with out ANY fees due to death of a sister. The agent has been making me run around and is not even responding to any messages or emails now.Its very very frustrating and on top of dealing with a death of a sister ASAP has cheated me into paying a penalty when it was not needed. Now according to Airline they can request a refund- but they refuse to do so.
Travelgenio cancelled my flights in June 2020. SAS airlines refunded Travelgenio in Sept 2020. Travelgenio stated by email I would be refunded by Nov 15, 2020. This has not happened. My email no longer registers on the Travelgenio site because they cancelled my tickets and I have no active future flights. So, any email to customer.service@***.com gets a "we can't find your email" response. My email address doesn't register because my flights were cancelled!I want my refund for CMGQYY and XRMCXT. By US Law, this should have already been refunded.
I purchased a ticket September 9th of 2020 and it has been H E L L ever since. Today 10/29/20 I am still trying to change an error that their services committed and the flight is on Tuesday the 3rd 2020. Flighthub since 10/9 has me going in circles to change the name of the passenger that was incorrectly spelled. Avianca cannot do this, ONLY flighthub. I have been on the phone for two weeks and all i get is wait for email that I have accepted and no confirmation of the name being changed. Please avoid at all cost FLIGHTHUB they will NOT give money back and everything is extra charge even if it is the airline fault. Deal with the airline or another company, not FLIGHTHUB the worse.

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TourRadar
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Crystal Travel USA

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How to Compare Travel Agencies

Travel agencies can be started up by just about anyone, so it’s important to find one that will handle your arrangements in a comprehensive and competent manner. When looking at travel agencies, you should consider the following aspects to make sure your travel planning is a good experience.

Types of Travel Agencies

If you’re looking for a travel agent, it helps to know what types of agencies are out there. Below you can read what each of them are, and pros and cons of each.

Independent

These agencies are independently owned and are sometimes one-person operated. The agent can have employees, or not. An independent agent may also work remotely as an online travel agency or online travel agent.

Pro: Independent agents have more freedom in how they work, meaning a more personalized travel planning experience for you.

Con: Due to their smaller size and more limited connections, being independent could limit the deals they are able to offer.

Host

These are businesses that affiliate with home-based travel agents as part of an independent-contractor agreement.

Pro: These relationships mean that the agent is still the owner of their business, but they have the resources available to them through the host, meaning more favorable travel deals are available for you.

Con: The agent must pay fees or commission to the host, which could mean a higher cost to the consumer.

Franchise

This is where an agent buys into an established travel agency brand or name.

Pro: Sometimes an agent can have a greater access to or requirements for accreditation to be part of the franchise, meaning more expertise in the agent. They must also keep up the standards of the franchise.

Con: Working with an agent that may be under more requirements from the franchise can mean a less personalized experience. Fees also go back to the franchise, meaning a possibly higher rate for you.

Consortium

This is one large organization made up of independent travel agents and agencies.

Pro: Together these groups can offer more deals and amenities to the consumer.

Con: Agents in a consortium must meet a threshold sales volume to be in the consortium. That may make the sales end feel pushier.

Mega

This is more of a slang term for very large travel agencies with nationwide operations.

Pro: Having such a large presence can mean more deals, connections and knowledge that can help you have a better trip.

Con: The experience can feel more industrialized, as the mega agency may specialize in a certain type of travel or have distinct rules to follow to maintain location consistency.

How to Check a Travel Agent’s Background

It’s not as hard as it may seem to find out about an agent’s background. Simply research the following points.

Licensure

Some states require agents to be licensed and some don’t, so your local travel agents may or may not have this requirement. Though licensure can be a sign that the agent takes their business seriously and is one of the top travel agencies. Call the agency directly and inquire if they are licensed.

Professional Organizations

You can also check to see if the agent or agency is listed with any professional organization, like the American Society of Travel Agents (ASTA) or the Association of Retail Travel Agents (ARTA). This means they highly value their training and contacts.

Accreditation

Check to see if they are accredited with the Airlines Reporting Corporation, or if they’re an international travel agency, with the International Air Transport Association. If they are, they can typically print a blank plane ticket in the office, which means more convenience for you.

Franchises

See if the travel agent operates under an umbrella travel agency organization such as Global Travel Group, as these may help the agency get better access to travel resources.

Training

While talking to the agent, ask about any specific training or education the agent may have had. They may have taken courses through ASTA or ARTA, have certifications through groups like The Travel Institute or have even completed travel agent training through a college. One of the most popular certifications is being a Certified Travel Associate (CTA) through The Travel Institute (requiring 12 months industry experience, completed courses and a passed standardized CTA exam). Travel company reviews may mention these as well.

How to Compare Different Travel Agents

When it comes to finding the best travel agent, you’ll want to spend some time on comparison shopping. Read on to learn how to compare travel agents.

  1. Find out about services. While researching the agent, check their operating hours, if there’s a toll-free office number and if you can contact the agent directly over email and phone. You can often find the best travel agency by looking for one that meets your needs and schedule.
  2. Assess how they are at handling customers. When talking to them, do they seem rushed, or are they friendly, helpful and easy to understand? Go with your gut feeling. Never work with someone you have a bad feeling about. Also check any online travel agencies complaints and travel company reviews to see how they are with people.
  3. Tap your network. You can also ask different friends, coworkers and other people about which travel agents they like. It’s a great way to find local travel agents and real-world travel agency reviews.
  4. Search Online for Reviews. You can check travel agency reviews on consumer advocacy sites or look on database sites to find an agent that specializes in the destination or type of travel you do. 
  5. Ask what each place has for fees. Get an outline of the agent’s fees. Make sure they provide all fees upfront. Agents typically charge for the basic trip expenses, and some may require a security deposit, a la carte fees, travel designing fees and research fees etc. Always ask an agent about their fee structure upfront. The top travel agencies will not have hidden costs. Check online travel agencies complaints to see if people are reporting anything fishy as far as fees go.
  6. Know Their Background. While talking to the agent, you can also ask them about past success stories, as well as mishaps and how they solved it. They should be willing to give you some success stories, as well as what they’ve learned over the years.
  7. Be aware of what makes a good travel agent. The top travel agencies will learn your personal travel habits and preferences, find deals through comparison shopping and be on top of new updates in their industry to save you money. They should also know a lot about local attractions and culture you might not have heard of otherwise, so be sure to ask what they know about the places you tend to travel to the most.
  8. Keep in mind the appearance of the office. When visiting the office, if the agent has one, take note of what you see. Is the office clean and does the technology look up to date? These signs will denote that the agent is keeping up on trends and cares about the details of their business.
  9. Check the attitude of the agent. When talking to the agent, does he/she seem to be passionate about travel? Or is this “just a job” and the person has the dull, bored attitude to match? Online travel agencies complaints can reveal this attitude as well.

Gustave Flaubert said, “Travel makes one modest. You see what a tiny place you occupy in the world.”  Nothing makes you feel tiner than trying to navigate the bureaucratic world of hotel booking, airfare and the other necessities of travel, despite online access. A good travel agent can take your travel plans from stressful to a thing of joy and anticipation of a good time. And if you’re looking for top travel agencies, compare the best travel agencies using the expert ratings and consumer reviews.