The customer service line consistently hung up on me this is terrible service

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For close to 12 years we have used H&R Block to prepare our taxes, with great results. This year, 2017, we again went to H&R Block, requested our regular preparer, and had our taxes done. This year we did not receive our usual 'regular customer' care, were not offered any deductions that we have enjoyed in the past, instead of our returning customer discount, we got charged $163, and instead of the refund that we have received for many years,... Read more

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  • From mobile
  • 14 hours ago
  • by anonymous
  • #1012263

Price more than doubled from their quote. I will never use them again and would hope that anyone that thinks their tax preparer should be open and honest about fees should shy away H and R Block.

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I went and git my taxes done they charged me almost $450 for one then tell me I can get a cash advance up to $1300 i only got a $1000 then you charge me for the the free $50 bonus out of my taxes how do you come around to hustle people so basically you charge $500 there is no such thing as a $50 bonus

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What a rip off. Just learned that TT Business is now charging for the same state twice - once for Corporate and another for an S-Corp. I have used TTB for 3 years and never had to pay twice. What a RIP off. I have found that most Intuit business products are now nit picking price gouging. I will likely not use TTB in the future. Heck, had to buy the TTB software and then pay $53.11 twice for the same state but now classified a 2 different... Read more

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We hired Perfect Tax Relief because I was getting certified letters from the IRS and from New York (I used to live in NY state) threatening to seize my bank accounts and to contact my employer! Andrew told me it was going to take 6 months before it was all taken care of. Took them a couple of weeks to stop the letters and another 3 or 4 months to get a deal for me. Nice surprise for me an my wife. Joe and Vanessa always called us back when we... Read more

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I am extremely disappointed as a first-time customer as this was one of the worst experiences I have ever had with my tax preparation. My main two concerns were how unorganized my experience at H&R Block was from start to finish and how cheated I felt in the end. • I scheduled the appointment online. A day later they called and said the selected time was unavailable and I needed to reschedule. This wasn’t a very big deal, but an extra hassle on... Read more

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  • From mobile
  • Feb 19
  • by anonymous
  • #1010758

Filed my federal taxes with turbo tax for 2017 getting only a 162.00 refund which i should be getting a 679.00 refund because i have children i entered all my forms and information right your software dont add up. Never will file again with turbo tax period not happy

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My wife and I came to JH with the intention of getting a advance on our tax return. However we didn't qualify and choose Turbo Tax online as an alternative. Only to find out that our tax return had been kicked back because we had duplicate TIN numbers. Which means that our "friends" at JH already filed us without signatures, without any W2's at all. To make it worse we call and call and they act like they have no knowledge of what we are talking... Read more

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Wall And Associates's reply to:

Wall & Associates is one of the largest tax representation firms in the country. We serve taxpayers in all 50 states and no matter what the nature of your tax controversy - we have a solution. We are committed to customer satisfaction and helping our clients put their tax problems behind them. In order to address this clients concerns we would like to state the following. Our office operates in all 50 states and where required does obtain... Read more

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