I have to say that I had a great experience with Sears customer service. They were quick, efficient and helped make the situation right within 7 business days---overall I'm extremely impressed. I was fortunate to get in touch with the correct people/dept. to get the assistance I needed. My issue was with a piece of jewelry I had purchased and they replaced the piece with absolutely no hassles and in lightning speed.....I couldn't be more pleased... Read more

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Just received our on-line order of canned goods. Of 24 cans, more than half are damaged/dented. This is apparently how Walmart moves damaged stock they can't sell off the shelves. Will NOT be placing any future orders! What is the reason for requiring 100 or more words to describe a simple complaint? All the filler is ridiculous. So: the quick brown fox jumped over the lazy dog and again the quick brown fox jumped over the lazy dog and again the... Read more

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I am a TLE associate. A lot of associates don't know how the warrantys on the battery's work. Especially when info pops up on the computer. The "refund not allowed" is because there is a time frame after purchase that a full refund isn't allowed. That has nothing to do with the warranty. The warranty is validated by recipe, serial number, or the date sicker on the battery from the manufacturer. Typically serial number is always used. Then the... Read more

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To whom it may concern: I am writing in reference to a family dollar store in MacClenny on highway 90. First, the manager works as hard as any other workers in the store. Second, the level of professionalism is extremely high amongst the all workers. Third, I don't really know the manager, but she should be commended for the work and efforts toward maintaining that store for our community. I am very satisfied with the service that I'm receiving... Read more

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Ordered 3 rings , Feb 16. All on one order. Total $365.00. All rings ordered size 8.. one ring came in one day size 8, ok,happy with that one. Next one comes in size 6. Reordered that one. Next day ring 3 shows up size 7. Sears got my money. And i got rings that don't fit. Customer service you get transferred, and put on hold. Until you are sick of them. And you can't understand them. English is not very good. Who ever is filling the order can't... Read more

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A couple of years ago, Home Depot was having a sale on Werner ladders. Two FS108 8' fiberglass stepladders (250lb rating) were purchased as gifts for $72.00 each. The ladder failed causing severe injuries and medical bills totaling approximately $50,000. This past Christmas, I noticed the ladders were on sale again and I wanted to warn unsuspecting individuals that these ladders have flimsy hinges and are unstable. There have been numerous... Read more

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During Christmas, a few years ago, Home Depot had a sale on Werner ladders. Two ladders were purchased as gifts for $72.00 each. The ladders were Werner FS108 8' fiberglass 250lb rating. I noticed the ladders were on sale again this past Christmas. I wanted to warn unsuspecting individuals as to the lack of quality of this item. There are many complaints about the flimsy hinges that are causing injuries to many people. My post: Hinges are too... Read more

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Every time I shopped there it was a useless move.. they never have anything in stock. if i go there to do a project I have to go to home depot to get most of the material for the project they never have any thing in stock.. And there sales peoples are totally knowledgeable and tell you the wrong thing I will never go there again. Home depot also has Lower Prices Do not shop at Lowes it is a bad shopping experience. They have no customer... Read more

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The Hotpoint dryer I bought at the Brandon, FL store takes 160 minutes to dry one normal load of wash. Absolutely awful product especially for the price. The installer crushed the tubing in the back when he installed it so I had to replace that too. But truly this dryer is driving up my electric bill. The clothes remain wet after 80 minutes. The dryer door is wet and filled with lent so I have to wipe it off with a paper towel every time. So,... Read more

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Summary : Online agent told a customer to do their job of sorting out a missing order I placed an online order on 1/24, and it was supposed to be ready for pick up in store on 2/21. On 2/22, the status is still "Processing for Store Pickup". So, I talked to an online chat agent (Giovani). He told me the package is shipped to the store, and that I should call the store to sort it out. This is ridiculous! It is the job of the company to sort out... Read more

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