I ordered one of their top of the line treadmills, around $2,500. The treadmill arrived with a broken part, the company was a hassle to get in touch with someone that could help me. I finally spoke with Alyssa Thompson, a supervisor with the Pro-Form company. She sent out the part and as a courtesy sent a person to put it together. The technician said it came with the wrong screws, luckily he had the right ones & then after taking apart & putting back together the machine apologized because it still didn't fit properly. Currently trying to return the treadmill and getting nowhere. My advice is to stay far far away from this company and Pro-Form treadmills. The machine came broken, a brand new $2500 machine!