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Today, April 25th, 2018, I contacted ACT! / now Swiftpage because suddenly after using the database and calendar for 20 years, (seriously!), I could not access MY database at all. I had been "locked out" of my own database, which is on my laptop. I have updated the software program a few times over the past 20 years, and most recently in 2016, I purchased an update which cost about $200 or so.A month ago I called the company to let them know I would not be renewing my subscription to their customer service and gave them clear reasons why: I did not need it because I am not syncing the program, nor do I need customer support as it had proven unhelpful previously, nor do I need any cloud-based services, etc. They charged me anyway, so, I had to call and get that reversed. One month afterwards, today, April 25th, 2018, I cannot access MY database.So, I contacted customer support who informed me in an irritated manner that this is the way they roll. I asked for a Supervisor, but there was no Supervisor. Finally, I got a Manager of some sort who informed me that I HAD to pay $600 to unlock/access MY database because that was suddenly the cost to purchase the software. Seriously?! There was absolutely nothing else I could do if I wanted to get my information.IMMEDIATELY, after giving them $600 via a credit card, I could see/access my own database on my laptop. How is it legal that they can control my personal data on my own computer AFTER I cancelled their services. Is this normal? I still had the software program but my data was locked. What Federal Agency would like to know about this?! Please advise...
Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an insured female, Disabled on the Job. SHE STARTED SCREAMING AT ONCE! With no precursor or warning, this Gallagher Bassett Services executive began spewing venom at such a rate that had I been standing next to her, she would have spat on me. I tried to get a word in as we have documentation that a Physical Therapy prescription was sent to Gallagher Bassett Services and Ms. Lane on March 4, 2017, she wouldn't listen. Today is April 25th. Countless calls to Ms. Lane were made and never returned. Her answer, for not responding in six weeks was, "I'm busy" "DON'T CALL ME MAM" With Ms. Lane hollering for naught, I said, "Lady, calm down." SHE said, "Don't call me lady." So I said, "Mam, could you please," She then screamed, "Don't Call Me Mam." This is a 12 year employee of Gallagher Bassett Services who when I asked for her Supervisor's number, she said, "Here it is, the dial tone, ha-ha" and hung up. GALLAGHER BASSETT STINKS & KATIE LANE IS EVIL! As a Licensed PI, I am well acquainted with the horrible, truculent and out right evil people that are in the insurance business. But in my 4 decades, Ms. Katie Lane of Gallagher Bassett Services is the worst human being I have ever had contact with in a "Customer Relations" role. I will be filing the appropriate paperwork with the California Dept. of Insurance and the Attorney General's office will be made aware as I believe there is a possibility that there are tens, if not 100's of victims of Katie Lane's inhuman practices. KATIE LANE FOLLOWS GALLAGHER BASSETT PROTOCOL? I do not believe this is a lone, isolated incident. The Dept. of Insurance and Gallagher Bassett Services should reopen every case Ms. Lane has adjusted and see if she how many lives she, as an employee of Gallagher Bassett Services, has ruined or impacted negatively. In closing, it is my hope that you never, ever have to deal with a woman with such an evil and demeaning personality. TWITTER PARODY PAGE ON SEE U NEXT TUESDAY KATIE! https://twitter.com/KatieLaneGWS Pedro Fernandez Note: Mr. Fernandez is an award winning journalist, former San Francisco Policeman, licensed CA P. I. and hosts seven hours of talk radio heard around the world on IHeart, Sportsbyline, Sirius XM, ITunes, TuneIn, Stitcher, AFN Radio and other smaller distributors. He can be reached at aaadinv@gmail.com

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