Hit a lock changed a few months ago the lock is now broken can't get in my home at 2am. Rude no customer service and will give me a refund for a *** poor job done. Don't use this service ever

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I have 2 toilets in my home that I purchased and had installed about 5-6 years ago (Kohler comfort height 1.6). One of these gets used much more than the other and the flapper was failing on it. Very faintly, the water was continuously running. I called BF and had them come replace the flapper. They stated the toilet also needed a rebuild. Fine. So they do that. He asks about the other toilet since it was installed at the same time and perhaps... Read more

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Our family of 6 has been without hot water for a week now. According to the customer service rep not having hot water is not an emergency. I don't know about you but being able to shower and clean dishes is kind of an important thing. In order to get the part covered by warranty which is a common part we have to wait another full weekend for hot water. I could go down the street and get the part but American Home Shield only orders and covers... Read more

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Went online to initiate a request.  My side by side refrigerator/freezer is having an issue with the valve that sends water into the freezer to fill the auto icemaker's ice tray.  I looked it up on line and it's about a $65 valve that's not too hard to replace myself if I need to.  I paid extra when I bought the warranty for the refrigerator coverage.  A Sears repairman called me the day they were supposed to show up and said that he was... Read more

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Have used Lewis Carpet in the N Shore of Chicago for many years and have been so satisfied. Went with Luna for our bedrooms last year w Mohawk pet carpet...been a horrific experience ever since. The Luna sales guy claimed it was incredibly durable carpet. It is less than 1 year old and has been professionally cleaned twice (once so we could file a claim w Luna). We don't even wear shoes in our house; and the carpet is discolored in all the high... Read more

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I placed several of my properties with AHS thinking that they were a reputable company. Being a real estate broker, I bet my reputation that they would honor the contract and make sure they would make proper repairs in a timely manner. My experience with them is they have contractors that are sub-par in many cases. When they send out Sears or GE, they do a great job. When they send out a mom and pop you never know what you are going to get. Case... Read more

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Do NOT use this company. They will not return calls. There is a "no reply" e mail when sending out their e mails asking for money. I have spoken to 2 operators, Dianna and Shar, both hung up on me, when I questioned a $100 service fee when no one came and fixed anything. And that was after being on hold for over 2 hours. I am on hold again now, so far 22 mins, to cancel my affiliation with them. You cannot cancel on line, you cant do anything... Read more

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Had a new house built in 2012 with two new Overhead Door Model 2026 garage door openers being installed. Within 1-1/2 years the circuit board went out in one unit. The door would only operate in slow speed. Local Overhead Door company came out and replaced the board. Recently (Feb. 2017) both units not working properly. One will only operate in slow speed. The remote will not work with the other. The electronic circuit board in the model 2026... Read more

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We just had a guy come in at 8:30 AM - he called at 7:58 AM to say he was on his way be here in 30 minutes, he checked out the fridge ice maker- a Lowes purchase- he diagnosed it in a few minutes, then took the ice maker out and replaced it with a new one and was finished, cleaned up, everything back in the freezer without thawing out by 9:15 AM. Didn't cost me a dime. I think his name was Dave. He was profession and did his job well. Absolutely... Read more

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Best scam going, sears sells the warranty and then sells it to cross country. Cross country uses people that don't know how to repair anything. Then they do not cover anything. The price you pay for the warranty and the deductible works out to more than if you purchased a new appliance. Sears won't help said it's up to cross country. If you are thinking of buying a appliance or warranty thru sears you better think again. Should have a zero star... Read more

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