Called AHS to fix a washing machine. The technician said they had to order a part. Later, a person called on the phone trying to explain the problem is not covered and he could not give me a realistic reason. Tech #2 arrives a week later....... haven't heard anything since. We'll see what happens.

Add comment

Every time you call to file a claim, they either don't have someone and you have to call and find a repair person , they give you a date over a week away or they give you a date for service and it's the wrong date. Sears was supposed to be here today and I had written the date when the rep gave it to me and now they say it's a week later. Don't know what the heck is going on with this company but they need to get their *** together. Read more

Was this review helpful? 0 0

Always paid by check every 6 months. Wanted to pay 1 year in advance but told they charge by the month. I asked if I could send a check for 6 months. This last time I sent in, I was also charged on my Credit card $61.00. When questioned, they said their rates went up and so, instead of informing me, they just took it out of my Credit card. I was given mis-information regarding payment. Told many different stories about paying and do not trust... Read more

Was this review helpful? 0 0

AHS would not repair or replace our spa heater. They said it was improperly installed by Riverbend Sandler pools due there not being a non corrosive check value being installed between the salt cell and the pool and spa heater. I am pretty confident that Riverbend sanlde pools knows a little bit more about pool and spa equipment installation than does American Home Shield. It has worked fine for over 12 years. I also spoke to the City of... Read more

Was this review helpful? 0 0

I have had an First American Warranty for 5 years. A few years ago they seemed to be relatively quick at sending a contactor out, but recently I've noticed that response times are getting longer. I've had to wait 4 to 5 days before a contractor will show up. So be prepared to go without heat or water for extended periods of time. I Just wondering if this could be a business strategy? If a warranty holder can't wait a week for heat or water,... Read more

Was this review helpful? 0 0

I called ARS or Rescue Rooter OC. My sinks are clogged and they said they would have someone out here within the hour. Then they called and said they were running late. Then they called and said they didn't have an ETA or that they could even get to it today. Of course by that time all other places were closed. Then he called once again and asked if I want to reschedule to tomorrow. I said "How do I know you will show up then? He said he didn't... Read more

Was this review helpful? 0 0

In October 2016 REAL THOROUGH CONTRACTORS was recommended to me for replacing duct work to furnace. A representative (owner) cam to my home to appraise work. The appraised amount was $175.00. I agreed and work was to begin next day. I also requested at that time if the working thermostat could replaced with a simpler one. The next day work began on duct work replacement. I was then told more duct material would be need as he measured wrong and... Read more

Was this review helpful? 0 0

I can not say that when I finally reached a customer service representative for AHS that he/she was not courteous and that the poor service provided has been entirely the fault of AHS. The contractors AHS provided me were the problem. I was treated like a "second class" customer. The persons, of two different contractors were rude and unprofessional. They're attitude seemed to be "you don't have a choice in being our customer because of the... Read more

Was this review helpful? 0 0

They DO NOT stand behind their product. At the time my carpet was being installed it was already snagging!! BEFORE it was even installed! They were informed and wouldn't do a thing about it. They actually said they checked a new roll and didn't see any snags! LOL REALLY??? If its untouched it wouldn't have any snags! Also dirt even the smallest amount off of slippers sticks to it and will not come clean! I have had lots of flooring in my life... Read more

Was this review helpful? 0 0

My husband and I bought a house that had all the windows done by Window World. We have a window in the kitchen that the seal was bad and was causing water damage to the wall. We called them in July 2016 about this issue. We have been having to call them every few weeks for the past 6 months to get this damage repaired. The window was redone in September finally, but the wall damage was still there. They told us every time we called that a... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
 
×